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“Andy at atnt customer service did above and Beyond service and iam very great full for all his help iam one happy customer when Andy is here working Victoria g tranilla”
“I recently had the best customer service experience of my life with AJ and the store manager Vanya from AT&T. They went above and beyond to help me upgrade my phone and even managed to lower my bill in the process. Their professionalism and efficiency were truly impressive. AJ and Vanya took the time to explain all the options available, ensuring I made the best decision for my needs. The entire process was smooth and stress-free, thanks to their expertise and friendly approach. I highly recommend their services to anyone looking for exceptional customer care. Thank you, AJ and Vanya, for your outstanding support!”
“I was just in to port my Google Voice number to AT&T. Ashton was unbelievably patient and extremely competent in getting this done and then helping me setup my iPhone the way I wanted. I’m so impressed and pleased. Highly recommend!”
“Contrary to a lot of the other things said about this store, I’ve had nothing but wonderful experiences here. No matter who is working, whether it be Maria, Nyny, or another employee helping out during a time where everyone is short staffed, I am always treated with respect, kindness, and priority! Sometimes there is a wait, which is entirely understandable and not at all the fault of the young ladies trying their hardest at this busy store. I came in for a small tech issue. Only one person was working at the time and she made sure to greet me as soon as I came in, and told me it would be just a little bit before she could get to me as a few people were already waiting. I was happy to wait and browse their products while she took care of the others! I felt welcomed and at home during my time at this store. A little kindness and a lot of patience goes a long way, and I could tell the girl was thankful to have a pleasant interaction as a lot of people were rather rude about things that were clearly not in her control. Keep being you, ladies! You’re doing a wonderful job.”
“Some people in customer service are average,
some are great,
and then there is RICHMOND at the Verizon Factoria store.
RICHMOND is EXCEPTIONAL.
Thank you Richmond for “thinking outside the box” and solving a problem for us that the average people just couldn’t. You deserve a Bonus and a pay increase.
AI will never be as smart as you are.”
“Worked with Scott over at the Renton location and he did a wonderful job. I was very impressed with his knowledge and how quickly and kindly he was able to help! Will definitely go back to his store anytime!”
“Rafael is awesome (!)
The other employee called me "my man" and I told him it's offensive but he has never apologized
I was about to give this store a bad rating until I met Rafael...I'm being very honest
There's a bit more I can say about the other employee if the owner wants to know more”
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“Jordan is awesome!! Had charging issues with my iPhone he figured out that I just had some stuff compacted in my charging port. He cleaned it out and had it fixed in 15 minutes. ”