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October 2023 by Alex M.
we have been regular customers of Brown Bear for years now. a couple of weeks ago we went to our usual one in Issaquah. we noticed that no one did the wheels, windscreen, mirror and rear brush like before. I thought this was just a one of due to staff shortages. yesterday we went to the same one and again there was no wheel brush, it was straight into the wash. it was certainly not to the usual standard, in fact I had to finish cleaning the car myself when we got home. you have increased your prices significantly, while the service is greatly reduced. sad to see corporate profit put before customer service.
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September 2023 by A D.
Was there this afternoon to clean my car, but had to leave because there were friends of the the employees doing doughnuts on site in the rain. So disappointing and unsafe. The driver and his passenger friend then went inside together with the employees. I don't want to be around a place like this.
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August 2023 by Cynthia L.
August 24th was Brown Bear automatic car wash anniversary. To thank their customers they were giving free automatic car wash It was definitely worth the wait in the long lines...! Thank you all workers for making it a happy day ‼
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February 2022 by Amy M.
John at the Car wash was so helpful. He helped me decide the car was package best for me, and was so friendly. Thank you!!! My car looks fabulous!!!
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October 2021 by Shelly H.
I dropped my Mom off for ankle surgery near the car wash and decided to surprise her with a clean car when I picked her up. Everything at Brown Bear worked perfectly. The vacuums are definitely better than the one I have at home and made cleaning the seats and carpets a breeze. I was able to pick up some cleaning supplies from their vending machines and the wash was powerful enough to get baked on bugs off the bumpers. The whole area was very clean. Definitely recommend.
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August 2021 by Sheri C.
There is a drive thru option and a self-service area here. This review is for the drive thru. After punching in the car wash code, there can be a delay of several minutes while waiting for the line to shorten. The front license plate got bent in half after going through the car wash. There was still some bird poop that was on the driver door prior to the wash.
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July 2021 by Mike Pernack
Dirty car became a clean car.
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January 2021 by Tim Shea
Brown Bear is the best tunnel car wash! Both of our cars are in the Unlimited Wash Club. We’ve never had any problems and extremely clean when they come out. You won’t be disappointed!
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October 2020 by Josh N.
This car wash is terrible, they charge you ten dollars for the cheapest wash and the guy standing there with the wash brush doesn't even wash your windshield or trunk area at all. This car wash is not a value at all, I hate it here. And then to top it off every time ( which isn't often ) that I do go here my license plate gets bent In half pretty much. I can't wait for car wash to open back up at the shell gas station down the street. 6 dollars there and you get the same exact service minus the scuffed wheels from the alignment tracks they have and bent license plate.. EDIT: I appreciate the response from the owner and I got some valuable tips here. But. 1. Why not train your staff to be aware of vehicles that have more exposed plates. Kinda stupid for us to have to damage the plate just to realize we can get a cover. And 2. If your already paying the guy to just stand there why not make him brush everyone's car??? Either your employees are just flat out lazy or your training them to be like this. Either way I definitely won't be going to ANY brown bears anymore.
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August 2020 by Sharon Bloomquist
This carwash is such a great adventure! The Brown Bear is very entertaining while you wait for your turn. The rainbow colors of the soap make it a fun experience! We will definitely return!!!
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May 2020 by David X.
Fast, affordable, and the my car looks like new even with their basic wash option. I'm a super introvert that avoids crowds at all time, so whenever I go out to ran errands I time for least amount of people out. Because of that I've never experienced wait at this location, pleasant experience every time.
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May 2020 by Brian S.
I've been using this brown bear location since the year 2000. It's always super busy but they do a great job and none of my cars I've ever come out damaged. Keep up the good work.
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October 2019 by Jeff G.
I've been using the tunnel with a Beary Best membership for quite a few years on both my cars; it's especially great to pull in here after going up to the mountains in the winter -- but... All my prior cars were leases and I really didn't care a whole lot about the paint, but now that I found a car I want to keep -- I can't use this car wash anymore because IT SCRATCHES THE CRAP OUT OF YOUR CAR! It's especially "great" to finally get through the line, only to have some truck with a ton of dirt on it from off-roading or general negligence front of you. And the attendants try to jam everybody in so close to each other that the mud and dirt from the car or truck in front of you slings off and covers your car in a nice layer of abrasive dirt ready for the brushes to grind it into your paint. It would also be great to have a web cam so you can see how long the line is before having to do a drive-by to see if there's any way to get through the line in under an hour. Seems like the car wash used to be a lot more gentle, but I suspect over the years there have been tons of people coming in with caked on dirt and whining that the wash doesn't get every speck off so they've cranked up the amount of pressure on the brushes. I know none of my cars (all large-size Outbacks and Foresters) used to get rocked back and forth as the car gets washed, but recently the Issaquah tunnel pushes the car back and forth pretty violently and makes a ton of noise as the dirty silicone "brushes" beat the crap out of the finish. I started waxing my car after every wash here just so I could have a good protective layer for the next wash, but it's just getting to be too much of a pain for such little benefit of this car wash. So unfortunate, as this used to be a good place to go. So, as long as you don't really care about your paint, this is a great way to quickly clean your car, but if you have a dark color car you may end up with a vehicle that looks worse than just leaving it dirty.
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June 2019 by Barb W.
I have gone to Brown Bear for some time without incident. On a lovely sunny day this spring I joined the lineup at Brown Bear car wash in Issaquah (near Costco). I now have hundreds of short scratches all over my roof, as well as a huge scratch on the side of my car. I cannot prove this happened there, but it did, as NONE of those were there when I went in the car wash, and I noticed them a couple days later. That is the last time I take a car through a Brown Bear Car wash.
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June 2019 by Robert L.
Disappointed they discontinued their Costco offer. I'll be back when they figure out how to partner with them again.
