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January 2024 by Conrad Saam
Great guys - know their stuff. Really upgraded the lights on our old Jeep XJ and rewired it so it now has daylight running lights. Pricey but worth it.
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December 2023 by Justin Palmer
Exceptional customer service! I was unaware of the shipping procedures they have in place at the time of placing my order. This did not hold HID Kit Pro back from providing real customer service! Parts malfunction but a business to customer relationship is priceless!!!
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November 2023 by Brad Mayfield
Easy to work with, learned of them from the Jeep WK2 FB Group. Their customer support line was easy to get a hold of and very helpful, and they had no issue returning parts I didn't need. I would gladly buy from them again. Also sent a keychain which is one of those small details that means more than the piece itself. Thank you HKP!
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October 2023 by Martin Wiesiolek
Update: Customer service corrected the error. Thank you.------------------HID Kit Pros has been a letdown. One bulb burned out quickly, and they took 20 days to supposedly send a replacement. But the replacement never arrived, and no tracking number provided. When the "second" replacement finally came, it had a different color, making my car's interior look mismatched. No label on the generic packaging meant I couldn't anticipate the issue prior to spending more time on installing the bulb. No response to my inquiry. Bad product, worse customer service – I regret buying from HID Kit Pros.
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October 2023 by Alex C.
Really happy I upgraded my lights from HID Kit Pros. I had some trouble installing a light and Aaron was really helpful in resolving the issues. Highly recommend.
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October 2023 by Ryan S
Initially, I had several perceived issues with this company - not necessarily with what I ordered, but with communication and timing. Through these initial interactions, my trust was lost. However, after having received a personal call from the store manager and a gesture of good faith, my trust was restored. We had a conversation about how to validate customer concerns, while still communicating relevant information. Sometimes things are out of your control and the answer is simply, “Your questions and concerns are valid. I don’t know the answers, but I will be following up until I have them.”HID Kit Pros, not many businesses would have gone the extra mile to earn back my future business, but you did. Thank you. Having become convinced about how much you care to make things right for your customer, I will not hesitate to order from you again.
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September 2023 by Paige M.
WOW. I brought my 2023 Toyota 4Runner in get the windows tinted and had the BEST experience from HKP Custom in Bellevue. From someone who isn't a car person, I had no idea what to expect. Ben and his team were so knowledgeable, they were upfront on what the work would entail and the price. Communication was on point and I left a very happy customer. Will definitely be going back for some upgrades down the line, and would highly recommend to anyone out there - car enthusiast or first time car purchase!
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September 2023 by Cindy Hanna
We bought a new Jeep Grand Cherokee, and the factory lighting was subpar. We asked the Team to upgrade it. They were very professional and listened to what we needed. We were overwhelmed by the high quality results. We will definitely use them again for future upgrades. Thank you!
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September 2023 by Kerry
Once again the awesome team at HID Kit Pros did an amazing job adding much needed LED lighting to my 2019 Jeep Grand Cherokee!Highly recommend shop with first rate installation and services!
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August 2023 by JonesKnows W.
Very easy to install and extremely bright
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July 2023 by Kevin Z.
Thumbs up great product and care about there customers very happy to deal with them and will return thanks again Kevin .
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June 2023 by John Dillon
Absolutely horrible customer service. I ordered lights. Some were wrong and one died within months. I sent back for a return and I had to pay for return shipping for their error and faulty product. I moved to Florida from Chicago since original order. They promised to expedite order. They did not. They sent new product to old address even though I called in and had return address on package. They initially said they would file a USPS claim if need be, now they basically told me to contact the current occupant of my old apartment which is impossible. They have refused to create a claim. The easiest would be to mail me new ones at my current address as I think these lights were only about thirty dollars maximum. They so far have refused that. Again with customer service so important in today's world, I don't understand why there's is so lacking. I even send attitude in their response. Also if they send me a faulty product, v why should I have to pay to return it??!? So now I am out my initial payment, plus the return shipping for their error, and the product. Lose, lose, and lose again. The lights they did ship initially worked and are great, but based on the above experience I couldn't recommend them to anyone.After posting the above review, the same technician who went back and forth with me via email reached out in a call. She apologized and sent the lights to me. It ended out ok, but I feel that I had to pay a review before I would receive assistance.
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June 2023 by Gary R.
I had the team at HID Kit Pros install these Diode Dynamics Stage 2, 2" lights on my 2023 Hyundai Elantra N. The job looks and operates at a factory installed level. All the fabrication was done in house to a very high standard, at what I feel is a very reasonable price. Lights have exceeded my expectations for something so compact. The output of these is exceptional. Especially the added peripheral lighting which really lights up the shoulders, and enhances your vision through tight corners. These lights have a wide spread, just what I wanted, and fill in all the gaps of the factory lighting system, on both high and low beams. Extremely pleased. I will definitely be using HID Kit Pros in the future. They will be seeing my Mini Cooper and possibly my Corvette in the near future.
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May 2023 by Katelynn Altizer
This shop went above and beyond to accommodate my schedule to get my truck done! I was willing to push my move date back in order to get my headlight kit replaced and I am impressed that Ben offered the option to work on my truck between other scheduled appointments to help me and they got the work done two days early! They were willing to use the replacement parts that I bought for my previous kit to or even to try and pick and choose parts from my old kit mixed with new parts that they offer to see if they could make something work for a more affordable price point instead of just pitching an entire new kit right away. I ended up getting a completely new kit with them because both of my previous headlights have had issues over the last couple years and I wanted a higher quality kit installed in my truck. They have all been so responsive and kind and helpful, I highly recommend working with this business.
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May 2023 by Phil Hutchinson
Driving my ancient Subaru Forester at night felt like I was driving by candle light, so a service manager at Eastside Subaru turned me on to HID Kit Pros. I spoke with five different people at the company collecting info, ordering the hardware, scheduling the installation, and getting the work done. To a person, the staff at HID Kit Pros was incredibly knowledgeable and enthusiastic about their craft. I was blown away.After driving with my new headlights in all kinds of conditions, I could not be happier with the results. The difference is jaw-droppingly amazing.