Timberland Bank is a community-focused financial institution that has been serving customers since 1915. It offers flexible banking solutions to individuals, families, and businesses, making it easier for them to achieve their financial goals. Customers appreciate the excellent customer service and personal touch provided by the staff, with many noting that employees remember their names and offer help with various banking processes. The bank's branches, including those in Lacey, West Olympia, and Chehalis, are praised for their welcoming atmosphere and attentive service. Timberland Bank also provides convenient features such as secure online banking, a user-friendly mobile app, and reimbursement for ATM fees when using other banks. The checking account offers interest without requiring a minimum balance, and the bank is known for its quick response times, whether in-branch or on the phone. Customers express satisfaction with the overall banking experience, feeling secure with the services offered. Despite having fewer branches, many find the quality of service worth the drive. Overall, Timberland Bank is highly recommended for its exceptional service and commitment to its community.
Very quick to react to a charge that maybe fraudulent. Staff inside and at drive thru are always friendly and very helpful.
August 2023
Timberland Bank is the very best bank I've had, meeting all my needs, over the past 40 years in Tacoma. Their great customer service and easy and secure online banking is excellent.
May 2023
We recently moved to Washington and are so impressed with how Timberland bank provides such personal service. They always remember our names.
