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February 2024 by Larissa Black
Excellent customer service.
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November 2023 by Paula S.
I waited in the drive-thru pharmacy line for 10 minutes. I was behind three cars. Nobody came to help any of us. No acknowledgement of us at all. I finally left. This pharmacy has gone from good to awful!
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October 2023 by Darrin Bates
Only problem was the clerk was slow
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August 2023 by Lisa Demase
Always clean quick service friendly staff and full supplied shelves. Drive thru pharmacy
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July 2023 by PJ Moore
Definitely would not recommend. Totally understand being short staffed, but the customer service is terrible and wait times are out of control, even when you call and confirm the time a prescription will be ready.
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May 2023 by L West
The overall store/pharmacy has excellent employees/service. I left Safeway because they kept forgetting to mail out my mother'sprescriptions (as if I was ordering a pizza or something)and I did not like standing in the meat department for 20 to 40minutes every time I picked up a prescription.. Rite aid has mailed all prescriptions as requested. I've had0problem since moving over in January. I have zero complaints.
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May 2023 by Jessikah Johnson
Slowly getting back to "normal" since the pandemic and RX, staff shortage. Lines seem to be moving a bit faster these days. Our family was almost to the point of switching pharmacies after almost 6 years because of the over the top wait for meds, never being able to get thru on the phone, etc. Glad to see some improvement the past few months within the pharmacy specifically on Simpson. Also, the pharmacy techs @ both my local stores always maintain professional customer service under some pretty tough circumstances and do all they can to meet our needs between the two of them, when one is out of stock, etc. Keep it up ya'll & Thank you Rite Aid!
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April 2023 by Alison Hudson
After six months of horrible service at the Riteaid Pharmacy on Wishka in Aberdeen, WA, but needing to go to a premium pharmacy with our new insurance, we reluctantly tried the Riteaid pharmacy on Simpson in Hoquiam and I couldn’t be happier or more surprised at the fast and excellent service that I received there today. I wish I had the name of the female pharmacist who helped me, but she provided me with more help than I ever expected. Thank you and I hope that this continues even month when I return with more prescriptions.
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March 2023 by Deana Evans
Prescription was called in at 9:00 AM.I arrived at 12:00 to pick it up and was told it would be at least an hour before my prescription would be ready.I explained I was in pain and asked if there was any way it might be ready sooner and was told no.I sat waiting and listened to the employees (7 were on shift in the Pharmacy) One kept asking if he could go home early and the rest were laughing and joking not filling prescriptions.This pharmacy was given many patients when one of the other pharmacy's in town closed.I will take my business to another pharmacy, they are not the only pharmacy in town.
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February 2023 by Tesias Gram
The Hoquiam Wa Rite Aid is just about my favorite store. All personnel are helpful and friendly. I know the pharmacy ia extremely busy and we sometimes have to wait longer than we might like, but I think it is an issue everywhere. Pricing is acceptable and often better than our local Walmart.
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February 2023 by Craig Ackerman
183 dollars for a vile of insulin. Walmart has the same insulin for under 25 dollars. I hope this riteaid gets shut down for robbing people like this. Go to Walmart pharmacy to save tons of money!
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January 2023 by Richard Metzger
Store was much cleaner and organized than I have seen in the past.The staff seems to have a sterile sense about working there. It's like, "I have a job, but not really excited about being here or helping customers".I don't sense the "excitement" or "caring" that I see in many other businesses in Hoquim.
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January 2023 by Samantha
The pharmacy staff is awful, they’re horribly rude. Can’t be bothered to help you when the store is empty, treat you like an obvious convenience. They really couldn’t care less. There is one helpful pharmacy tech who looked embarrassed and helped me after the pharmacist walked away. This rite aid is always being blasted on the local Facebook pages for awful service.
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December 2022 by C Q
Horrible experience so far, will be changing to another pharmacy. Prescriptions are rarley ever ready when I go to pick them up after doc sends them in. When I received a text about a script being available and that I can pick up before a specific date, I go in to pick up (within that time frame), and they had returned the script and so I had to return again the next day for it and wait 45 minutes in drive through. Always long and/or super slow lines. Staff have little customer service skills. Had issues with them not billing both our insurances and they are not helpful in any way.
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December 2022 by Karey G.
They will steal your Rx and give a b******* answer that the cameras don't record the workers doing it due to privacy concerns , saying it's their break area, right next to counter.
