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February 2024 by Josh Steben
Would never do business with this dealership, had a deal worked out to buy a navigator and the day before it was going to be delivered they sold it to someone else.
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November 2023 by Freak Show
ery moment with it. You've earned it and I'm sorry we don't pay you more for your service. Thanks Trent and Jess Ford!
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November 2023 by Tina N.
My 2007 Taurus had it's 3rd and to me final transmission failure conveniently 2 doors down from Jess Ford. I let the local peace officer on duty know why I was illegally parked in a no parking zone while he was setting up but before he was done to prevent wasting his time (A few guys enjoying tacos from the Taco Truck helped me push it out of the way of traffic and the no parking zone was the only place it wouldn't roll into traffic from, as the park pin was toast) and the officer said to go to Jess Ford in the morning, and I did. Trent helped me get into a great 2022 Escape that checked all of the boxes for me.* Cold weather package - check* All wheel drive - check* Renewed bumper to bumper warranty - check* Advanced active safety systems - check* Comfortable ride - check* Within my cash on hand budget - check* Service contract - check* No high pressure salesman - check* Absolutely not flashy - check* Not a peace officer magnet - WOW!* Fun to drive WITHIN the rules of the road - check * Low mileage dealer loaner - yes!* Reasonable fuel economy - yes please lower my carbon footprint further thank you!Both Trent and I were entirely willing to walk away from a deal even though he was motivated to sell and I was motivated to buy, and the negotiation skills we brought to the table together was exactly what sealed it for me. He gave me a ride to the Credit Union in a really cool fully Electric Cherry Mustang which would have been really neat if:1. I had a circuit already in place to connect a charger, OR I wasn't a renter and had the ability to hire someone to install one OR it was a stand-alone hybrid 2 AND I was 20 years younger AND lived close enough to a track to REALLY enjoy it3. AND it was within my cash budget.4. AND it was not an eye magnet (peace officer magnet - I respect your dedication to public safety and IF you need to use your time to help me understand why I'm getting your undivided attention that's great and I'm paying attention to every syllable but I prefer to let others need it)BUT that's ok, I think mine is a better fit for me and good luck to whoever ends up with that pretty beast - I hope you are a peace officer who can really enjoy every moment with it. You've earned it and I'm sorry we don't pay you more for your service.Thanks Trent and Jess Ford!
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September 2023 by Keven Steiner
Great selection of vehicles. The salesman was not pushy at all. We did not buy the vehicle we looked at, but had a great experience with the Jess Ford team.
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September 2023 by Russell C
Chase was great! From talking me through the vehicle, to delivering it to me. His communication and customer service was top notch. Definitely recommend Jess, and Chase. ??
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August 2023 by charles charmichael
Any time I’ve been told by the boss here and others on the phone I’d be contacted by them concerning my vehicle or a job, they “forget” and I’m stuck not having an answer from them. I would not recommend going here if you want to have an interactive experience
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August 2023 by vanesa diaz
They saved the day for our family. We were out of gas and they were faster to get to us than the police department. Very cheap too. Thanks to them we were back on the road within the next 10 minutes.
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August 2023 by Adr1Hurtado
My family and I were on vacation and ran out of gas 6 miles out of town and jess was willing to come out and give us some. Very friendly and forever grateful!
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July 2023 by Eric M.
I called at 1:30 PM on a Thursday. I needed one simple question answered, however I spent 20 minutes on the phone getting bounced from one rep to the next before someone could take the time out of their "busy" day to answer my question. Now I was under the impression that Ford was top of the line in quality and service. However it seems to me that they have forgotten what service really is. It took this guy 40 seconds to answer my question, but I had to wait 20 minutes before that.
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July 2023 by Derek Gianukakis
Thanks Brandon, Garrett & Ty Jess. Family owned for over 30 years. Never felt rushed one bit when I came in and found my 2018 F-150 Lariat. Top notch service and smooth process from beginning to end. Thanks Jess Ford Team
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July 2023 by Leah Whalawitsa
It costed me about $150 to get my car checked out and it seemed like all they did was plug a reader into it, which I had already previously done. They didn’t tell me anything I didn’t already know. Then I asked about the other things that I was originally worried about and they told me to come back in a few days (and pay the same fee) to have it checked out… I assumed that I paid for a full inspection, but I guess not?
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May 2023 by Nevryuzyur Reelnaim
How. The. FU@&?! You gonna charge an HOUR for 15-20min. of work?! $120 for an OIL CHANGE?! You're out of your FU@&'d minds!
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April 2023 by Jeremy Morasch
We just purchased a used vehicle from Jess Ford in Grand Coulee. We live a couple hours and our sales person Trent worked really hard to get us all the information and pictures we needed to determine it was worth the drive. The price was fair and the car was the way they said it would be.Sarah got us through the paperwork fast and we were out the door with a recommendation for where to eat lunch and a nice hat for a souviner.I really enjoyed the down home service and how they never tried to work us over or play games like other dealers did.
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April 2023 by Anita Eylar
These guys know what Customer Service truly stands for! We had our truck at another mechanic that couldn't diagnose our truck's issue with the all the new technology in vehicles. So, we called Jess Ford and every person we talked to was so helpful! They even went to the other mechanic's with a diagnostic tool to see if they could fix it there since our truck wouldn't run after having a dead battery replaced. When that wasn't successful, they told us since it was a mile away from them, they would tow our vehicle free of charge! And, after 2 hours they called and our truck was repaired with less than a $200 bill! We are advocates of small business and this just really attests to why! Thanks to all the guys there that made our day by having our truck fixed so quickly and with a smile!
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January 2023 by #AngryShepherd
I was stranded in Grand Coulee with dead batteries and frozen diesel, Jess ford sent someone out with jump packs and diesel treatment. Didn’t charge me a thing. Can’t thank them enough for getting me down the road so I can be with my family this holiday season.