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August 2024 by Aaron Cooper
I bought a car from them roughly three months ago. That experience was pleasant enough. About 3 weeks ago that same car developed a creaking sound up front. I know that buying a used car can come with its own parks that will fail, and sometimes even right after buying it. I scheduled the repair and they had it done in a timely manner. Pricing seemed very fair to me and they even threw a small discount on there for me without me asking, which was a nice gesture. I highly recommend this shop. I will be utilizing them in the future.
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June 2024 by Tim McDougald
Pretty frustrating experience here for my first time dealing with them.
I brought my car in for a noise I couldn't pinpoint, I suspected it was in the clutch. It clearly started overheating on my way in, thus the noise was probably the water pump. Quoted me a little more than $500 to replace the water pump, seemed good so I told them to do it. After the water pump fix I was informed that it still had a noise and it needed a new clutch throw out bearing. I had to take their word for it because I could not come listen myself.
I had originally been told they could get to it that day, after calling two days later to check in I was told they had not got it apart yet. This is a job that literally took me 3 hours, but a professional shop wasn't done two days later?
After taking it apart they told me it was indeed the throw out bearing so I agreed to having it replaced. They called back an hour later telling me the clutch was in fact damaged and also needed replaced. I had no option but to agree to the repair because I needed my vehicle back without them being angry and causing more issues.
After everything was over I had spent a solid $3,000 on what was most likely just a water pump. I'm pretty sure they took advantage of the fact that I had no way to verify that the vehicle needed the clutch work they claimed it needed nor could I inspect the parts they removed. I'm pretty mechanically inclined and had already changed this clutch previously, so it's not like I don't know what I'm talking about. I did this clutch replacement and had everything back together and the vehicle on the road literally in a single day. It took these guys a week, and only because I started calling to pressure them since I needed the vehicle back so my wife could get to work, that's why I had called to schedule this repair in the first place.
Upon getting the vehicle back the passenger seat was absolutely covered in grease stains where the mechanics climbed in it while working on it without covering it up. So now we have to have the interior detailed in the hopes of getting these grease stains out.
I'm pretty frustrated with my first experience here, they came highly recommended, but this is one of the worst shops I've dealt with in a long time. I highly doubt I'll be returning here.
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June 2024 by Caitlyn Wagner-pierson
Honest work and a work well done. It was my first time using Sorensons and I'd highly recommend putting your trust in these guys.
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May 2024 by Mel L
Bought a Jeep Patriot for my son. Manual transmission. Day after he bought it, about 10 miles down the road, 4th and 5th gears went kaput. Sales manager had me limp it back with the assurance he would tow if necessary. Upon returning the vehicle, he put a check in my hand. It was sold as is, no warranty. Thank you Sorensen's for doing right by our family.
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May 2024 by Craig Onufer
Very professional Shop. Customer Service is awesome. Great communications with status
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April 2024 by Kelly Hennessy
Travel 100 miles a day to and from work and had some worrisome brake issues but not time to be without my vehicle. Staff was clear on issues, pricing was great, time in shop really efficient and fast. Life savers 100%. So grateful.
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January 2024 by Roland Dickens
Took our 2012 Chevy Equinox in for noise in front end when braking. They diagnosed and later replaced both front wheel hub assemblies... $954. Next day when we drove the car, same noise we had before. Instead of taking it back to them and getting more work done, months later had my father, who was a master mechanic for 30 years, look at it. He found a warped brake rotor and front tire with a broken belt. He replaced the brake rotor & replaced the tire. Noise gone!
Poor diagnosing at this shop who has been in the business for decades. I expected way better.
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November 2023 by Jon H
Great customer service and great mechanics! Thanks Trenton and Steve appreciate it. It’s been a long time since my truck ran this good. Hopefully I won’t be back for a while but if I need work done I’ll be going to you guys for sure.Service: General repairs & maintenance
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October 2023 by kayln andersen
Best mechanics I’ve ever had the pleasure of working with! ♥️
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September 2023 by Michael B.
Amazing work, was a mix up with my appointment but they squeezed me in and completed the work, they also told me what I should replace in the upcoming months during there inspection
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September 2023 by Halie Goodenough
They treated me very well . They were professional and very kind . They helped me with my truck, and I was very happy with the service I received !
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September 2023 by Briteside Mr.
Great crew and friendly location. Reasonable prices
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September 2023 by Charyse Harris
I've never felt so cared for and trusted a company like I do with them
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July 2023 by Kent R.
i was originally quoted 1,450.00 give or take 20.00 by sorensens to replace wire harness and knock sensors(2 ea.). i was quoted the same by toyota puyallup for the same procedure. i agreed to have work done by sorensens because its close to my work. i informed sorensen that i suspected that only the wire harness needed replacing due to rodents chewing it. when i was quoted, i was told that the oem parts were expensive and thats why the cost was high. when i dropped my truck off an employee looked at my work order and commented that it showed 3.5 hrs labor. i was contacted by sorensens later that day and informed that in fact only the wire harness was damaged and did i want sensors replaced or not? i chose not to have those replaced and was told that my total would be reduced by 300-400 dollars for unused parts. when i picked up my truck the total was 1,350.00??? i was told it took longer than expected. i was not told how long it took, only that their quote allowed 2.5 hrs??? what happened to the 3.5 hours on work order??? when i paid my bill the comment was made that it was still less than my other quote by 100.00. was it, or would toyota have been less because they did not install 75% of the "expensive parts". bottom line is i'm glad my truck is fixed, but i was lied to by staff and overcharged for unused parts.
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May 2023 by Jasmine Novak
I had a part fall off my car from a poor job done at different shop, and they took my car in and fixed it the same day. Great customer service and they made sure I knew exactly what was going on with my car! Great shop and greater mechanics!
