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“Meaghan was so kind and helpful when we had an issue with our phones promotion not being on one of our phones. She worked with us and helped via email and on the phone since I live so far. Will only be coming to this T-Mobile from now on. Great customer service”
“Not a big fan of getting a new phone. But Chris had great customer service and made the transition so easy. He was patient with me and my many questions. I really appreciated the great customer service.”
“Best experience I've had in a phone store by far. The associate who helped me was super patient and helpful. Will was able to explain everything to me with such clarity. It was so easy to understand/absorb all they had to explain to me. They were great at fully answering any questions I had and made sure I had everything I needed. I really appreciate their time, and I'm happy with the outcome of my visit.”
“Good people! Did not over sell me on my new phone. Lost mine being reckless in the woods, so he got me the cheapest phone that did everything I need. Because I'll do it again. I'll go back here next time I lose it or break it.”
“Highly recommended. He was able to get my kid’s iPad in for an appointment right away and fixed the issue in a couple hours for the quoted price. Very communicative. Gladly come back with the next thing that breaks.”
“After having a really bad experience with TMobile after having been a customer for more than 20 years, we decided to go to the Bonney Lake Verizon which is in the same parking lot. We were greeted and helped through the whole process with the best customer service and professionalism. Screen protectors and camera lens protectors installed, data all transferred, everything was explained regarding the plan and the way the screen protector warranty worked. I recommend this store. upon driving home, i noticed our phones held connection all the way through the 3 mile dead zone. that's a bonus. i can't believe that i've lived with this dead zone for this long and thought that it was acceptable.”
“I have to Acknowledge this person name Dayvi at this particular location. He was very Attentive and Professional. He assisted me in all my concerns about upgrading my phone. He took time to address all my concerns and if he didn't have the answer; he called his Supervisor to insure he was giving me the correct information.”
“Jessica did a great job today. I needed to get a new phone and had come in a few times previously, but those days were either too busy or too close to closing. Jessica managed to help me even though it was busy and I was out of there quick and easy! Very thankful for her help today.”
“I was pleasantly surprised by the competence, courtesy, attention and quality of work of this shop. I would especially like to mention Krystal, who is a very experienced and courteous worker, capable of performing many tasks at the same time and treating each client with care. She definitely deserves her name and a promotion!”
“I recently set up a new AT&T service for my son who lives in Hawaii. Unfortunately, attempts to resolve some issues through online chat and customer service calls were unsuccessful.
I then visited the store and was greeted by Sean. He immediately started working on resolving our issue and even communicated directly with my son.
Sean provided outstanding service. He was knowledgeable and resolved the problem quickly. I highly recommend this store for any AT&T service needs.”
“Sydney was who helped me and she was amazing customer service was great so friendly helped me for about a hour. If you need anything go to this store they are the best.”
10AM - 7:30PM
14912 Pacific Ave S, Parkland
Mobile Phones
“Awesome customer service! My husband brought my daughter here hoping not to spend too much and the owner was great, got her a phone in our price range plus accessories, really hooked her up! Will definitely recommend this location to family and friends!”
“This store has given us THE BEST when it comes to customer service. Stephen got us e erything we needed and helped us save overall. THANK YOU STEPHEN!! We will definatly be back.”
10AM - 8PM
20800 WA-410, Bonney Lake
Mobile Phones
“Nowadays people are so fast to leave a negative comment but id like to give kudos to my experience calling this location. Demetrius was the associate I spoke to and he was very helpful. It’s actually rare nowadays to receive kind, courteous, and attentive assistance but he gave it. Kudos to him and the store owner should know he has a good employee.”
“The manager, Adonis, gave us her full attention & worked hard with us, trying to fix a problem created by Verizon. She was great to work with & very helpful.”
10AM - 9PM
3500 S Meridian, Puyallup
Mobile Phones
“I had the absolute, greatest experience at this GameStop. Sophie and Tori were helpful and made sure I got exactly what my kids were asking for. I highly recommend this place!”
“The staff here were very helpful and patient with my smart watch issue. They were able to fix a problem that the other store couldn’t and phone support couldn’t ! Then they went above and beyond and helped me cancel some unnecessary charges on my account.”
“A big shout out to Ava at the Spanaway store for the Herculean effort she gave to support my wife and mother-in-law when we stopped in the store. Ms Ava helped to sort through a fraudulent billing issue that the customer service hotline had been no help with. She was supportive, kind and helpful. We got the issue resolved after much back-and-forth with the online help desk all while she also assisted other in-store customers. She was the only employee in the store and managed to address multiple customers with a friendly positive attitude. On her last day in the Spanaway store, before transferring to the Olympia store, she made life better for my mother-in-law and my wife.
Thank you Ava.”
“I stopped in to upgrade several phones and devices. Akash was the young man that helped us and he made everything super easy and painless. It was probably the best experience I've had at a T-Mobile store and I've been a customer on and off for 8 years (I had a brief move to AT&T due to coverage a few years back... big mistake). Today we upgraded 3 phones and two Apple Watches. It's no surprise.. the devices aren't cheap. Fortunately, we took advantage of some promos and trade-in options. I don't blame the carriers for the cost of devices, I really blame the device manufacturers. Freaking Apple anything is so expensive and while I hate the price, I love the product, and I know what to expect. The entire T-Mobile team was on point this afternoon. Helpful, engaged, and most importantly, HONEST! At no point in time did I feel like they were trying to upsell me or hassle me. I would certainly come back again to work with Akash and the team.”
“My phone decided not to turn on and was in a bind until a new phone came, so I went into this location mid-day, and Mason was extremely knowledgeable and helpful! He fixed my issue quickly, shared multiple options I had, and answered all my questions. He was so knowledgeable that I asked if he minded taking a look at my grandma's account while I was there because she has been confused by her bill and I called her, he was patient and explained everything. This is the definition of above and beyond.
Thank you again, Mason!”
10AM - 7:30PM
22219 Mountain Hwy E Ste B, Spanaway
Mobile Phones
“Got help from John, he was absolutely amazing! Very helpful and stayed a little past close to assist us in porting our lines. Thanks John, I hope you get a raise!”
“Daka you are AMAZING!!!!He needs his own shop. Customer service SUPERIOR! knowledge of products SUPERIOR! I'll always come to see Daka he gets it RIGHT the FIRST TIME!!”
“Came in today to buy my son a new phone for his birthday. Mani was running the store with a line of people. She was so sweet, so helpful. Not once did she show an ounce of stress with the line of people waiting to be helped, and not once did she stop smiling. We need more people in the world like her. Thanks Mani!”
“Walked in and immediately noticed how fricken hot it was. Almost couldn't breathe kind of hot. Anyhow the woman that helped didn't seem too bothered and before ya know it, I'm out the door...brand new phone with a case in my hand and smiles on my face. Thank you again!!! Go check out this location. I hope your experience is just as pleasant as mine was.”
“Every Metro that I go to I get a different experience. The South Hill Puyallup Metro is by far the best franchise of Metro I've been to. They're honest, fast, friendly and a great experience to work with. Before you buy from Metro I suggest you all different franchises. Get a price quote and you'll notice they're all different. Then call South Hill Metro last. And they'll beat every other quote by far. Try that if you want to say some money.”
10AM - 8PM
212 Garfield St S Ste 106, Tacoma
Mobile Phones
“So grateful for our experience with the Community Parkland branch of T-Mobile! We had been with Verizon for 18 years and just switched to T-Mobile saving over $130 / month. Cooper and Akil provided exceptional customer service and provided all the steps needed to get started with T-Mobile.”
“I Love shopping at Target but mostly at this location. It's not overly busy. It's much pleasant to shop here. Love the availability of Starbucks. The store has quality merchandise and pretty good prices. I take advantage of the Target circle deals and offers. Customer service has been great on all my visits this far. I like this location most especially since it's close to my bank and now next to Daiso as well.”
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“Came in to add a line and get a new phone. Bayard helped us. He was very knowledgeable, patient, helpful, and efficient. Probably one of the better experiences I’ve had at a cell phone store.”