-
February 2024 by Denise Graves
Wonderful service. Beautiful jewelry.
-
October 2022 by Bryanna M
Always amazing work and such a wonderful staff! Forever be my jeweler, I trust them with my most precious items. Thank you always love Bry!!!
-
June 2022 by Maria Higginbotham
Went into browse and had a very nice conversation with the owner. They were extremely kind, courteous and not pushy. Was an enjoyable experience! Thank you Jan!!
-
May 2022 by Cody Griffith
Customer service was great, alot of really nice jewelry
-
April 2022 by Jessica Lauderdale
Beautiful shop with an amazing selection. The owner is such a kind gentleman. This piece caught my eye and I fell in love! He gave it to us for an very good price. Highly recommend!
-
January 2022 by Lorna G.
Provided excellent customer service and warm welcome. Replaced battery in an older Swiss Army watch that no one was able to or wouldn't try. Thanks
-
October 2021 by Danett Mustard
-Did not provide written estimate so….surprise $1700 bill!-Gave me back several pieces of valuable family heirloom jewelry in worse shape than I brought them in and then said, “It was damaged when you brought it in” and “It’s the best we can do.”-Very shoddy work. Examples:- $800 gold hoop earrings now DENTED AND NOT ROUND!- $12,000 antique engagement ring…asked for beads on the inside to be removed. Returned it with JAGGED EDGES and took so much of the band that WE had to pay for re-shanking to “make it right.”-Repair shop didn’t get it right the first, second and third time…owner still charged me for “making it right.” My family heirloom earrings are ruined.-Owner is sarcastic and rude…said, “The customer is always right” while rolling his eyes and then arguing that he had done everything he can do to repair the damage caused by his repair shop.—UNETHICAL and OVERPRICED!DO NOT TRUST THEM WITH YOUR FAMILY HEIRLOOM JEWELRY EVER!!!
-
October 2021 by Danett Rozey Mustard
Provide written estimates so there are no surprise $1700 bills. -Don’t give customers back their jewelry in worse shape than they brought it in and then say, “It was damaged when you brought it in” or “It’s the best we can do.” -Change your repair shop…they do shoddy work. -If the repair shop doesn’t do something right the first, second and third time…don’t charge your customer for “making it right.” -Be respectful…never be sarcastic or rude to an upset customer. Saying “The customer is always right” while rolling your eyes and then arguing that you’ve done everything you can do to repair the damage caused by you or your repair shop is NOT RESPECTFUL. -Be ETHICAL.
-
September 2021 by Greg McAlindon
I have been buying quality jewelry from this store going back 20 years when they had a store in Federal Way. The customer service is unrivaled and their costs are always the best.
-
March 2021 by Ginger Fant
The nicest man...very accomidating....good work always!!!!
-
December 2020 by Miles Sheahan
Can't comment on the selection but the customer service was terrible. Old guy working there couldn't stop talking to his buddy and drinking his coffee for 2 seconds to acknowledge or help us when no one else was even in the store...If you are looking for an elitist/pompous place for jewelry, this is a great spot.
-
December 2020 by Will Hardy
Lack of IntegrityZero Stars. They ordered more than 10K worth of goods from our company and then have made excuses and not paid us for several years.Makes one question how honest they are with their customers.
-
November 2020 by B B.
I have a G-shock watch that requires two batteries. The Batteries were dead. I called Van Der Veen jewelers and asked if it was something they could fix. Van Der Veen explained that they would be happy to fix it, and so I took my watch to them for the repair. Two days later they called to tell me it was ready for Pick-up. I drove across the Narrows bridge, and picked-up the watch. It seemed to be running nicely as I hoped it would. Within two days I started noticing moisture building up beneath the crystal. I called Van Der Veen and asked why I was getting moisture beneath the crystal. I was told that the best way to get rid of the moisture is to lay the watch upside-down just above a warm lamp so that the heat from the light would evaporate the moisture. I thought to myself "Well, that logic made sense ten years ago before energy efficient LED and CFL bulbs were on the market." I asked him about the seal not re-seating properly when they closed the case back up. His Response: Adamant that the seal was NOT the issue, but rather the humid conditions while the watch was being disassembled and reassembled. At the same time he cautioned me about getting that moisture out of the watch as it could potentially damage the movement. . . well, Van Der Veen. . .perhaps you should have been just as cautionary about getting the watch back in and resolving your failed repairs. SO, Two days after picking the watch up and calling about the moisture issue I managed to find a suitable light source that put out enough heat to force the moisture out. I felt pretty stoked. Last night, however, I noticed that the moisture had returned after a short round of washing dishes. The Seal is clearly not functioning properly, and I'm positive that this is the issue since each time the watch develops moisture behind the crystal is almost immediately after being submerged in water for any measure of time. Moisture is clearly ingressing the watch case. Ven Der Veen's solution -rather than ask for the watch to be brought back for a closer inspection/repair- is to ask the paying client to rattle chicken bones and sip magic elixirs. The Watch batteries were replaced twice in the last six years at Cline Jewelers in Edmonds, WA and I never had a problem after either battery. Thumbs-up to Cline Jewelers, you'll see a similar review on their page shortly, and even if i have to pay for a 2nd repair, at least I know that I can trust their work. Not bueno, Van Der Veen. . . not bueno. I'll allow that you've got a beautiful store, elegant, and very zen and the in-store customer service experience was equally zen. UNFORTUNATELY: The customer service fell apart the moment that you elected for a decisive response rather than offer to explore the idea that the seal may not have seated correctly. That is not customer service. . . it's filibustering: You have to be mindful of the risks that you're taking with clients, their repairs may not carry much value to you, but they respect you enough to give you the work. In the COVID-19 economy You've got a limited amount of chances to get it RIght. Experiences such as these are the catalyst that will direct your potential clients elsewhere. Ask the nearly 200 failed businesses downtown Seattle
-
August 2020 by William Mount Cooking
Beautiful Jewelry.. buying Gold/Silver is line savings ..it never goes down in value
-
February 2020 by Sam H
Awesome customer service and no pressure as I searched for the right piece.
