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August 2024 by Александр Балашов
Many times now I get a post-it instead of a package when I have someone at home all the time!
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August 2024 by Mike Broughton
Came in for an impromptu notary service. Katherine was VERY busy and had to catch a flight shortly, but she squeezed me in without an appointment. She had numerous interruptions, but multitasked impressively. The rest of the staff was likewise focused. Sense of humor was also evident.
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March 2024 by LLOYD NYKIDIES
I sent a message to the UPS Store, and the auto-reply was this... Thank you for reaching out to your local The UPS Store® location. Your message is important to us, and we will reply as soon as possible.However, it took a second message to get a response. See below, as well as our communication. I also included my full name and telephone number.It has been 10 days, and there has been no response. See the OG message below. Can you offer me a corporate email address if you are unable to answer?I was at your UPS store Yesterday to drop off a $3000 Expresso machine from Breville. The Box had a label, and Morgan asked me if I needed a receipt. I said, "Yes because it was a 3000-dollar espresso machine". The Box had Fragile written on six different spots, and I mentioned it needed to be handled with extra care. He forcefully slammed it onto the scale, causing a resounding thump. I informed him that the machine cost $3000 and was fragile and requested that he handle it with extra care. However, he did not apologize and acted as if nothing had happened. Another employee with blond hair and a small ponytail briefly heard the conversation and came over. He told me that the fragile words on the Box meant nothing and it would go through a lot worse.I must express my dissatisfaction with the service I received at your store. As a customer, I expect a certain level of quality, and unfortunately, my experience fell short of my expectations. I believe that by taking my feedback into account, you can improve your service and provide a better experience for your customers. Please consider my comments seriously and take appropriate action.Her Response....The UPS Store #04855:27 PM (3 hours ago)to meI apologize for not responding. It did not read that you wanted a reply.I have already spoken to the associates. They were treating your package no different than how we handle all others we receive and ship out. If packages are heavy, it may be difficult to move them onto our scales without making noise.When items come in unpacked, we do handle them with care. When we pack items, we pack them to withstand the rigors of shipping and are instructed by UPS on their packaging recommendations. We assume that when customers bring in packages that have already been packaged and labeled, the parcel is packaged appropriately. The guide that we get from UPS states that packages must be packaged to withstand the rigors of individual package shipping. UPS also expressly states that special handling labels do not mean anything. No package is treated differently with markings, as all parcels should be packaged to withstand all normal package handling that goes into shipping a parcel.All major courier services use warehouse-sized automatic package sorting systems that do not differentiate between fragile and non-fragile items. These sorting systems can have high-speed conveyor belts, package slides, and robotic loading systems.-KathyMy response.......Thanks for your response. Although I expected a reply, I understand that everyone's interpretation may differ.In your response, you said they treated my package no differently from others. Well, I hope not because, as stated in my letter, the package was not placed on the scale but tossed on the scale from a distance, and yes, it made a loud sound, but not from the weight but from the distance it was thrown and dropped from. The matter would have been dismissed had Morgan just apologized and the other employee not lectured me on what fragile means or does not.I spoke with the manager today (3/14/24) because I had not heard from you, and he was kind enough to resend the email. It ended up going to my junk mail.I explained to the young man that it's all about showing respect. To illustrate my point, I gave him an example. If you happen to see a police officer on the freeway, you shouldn't drive past them at high speeds. If you do get pulled over, a sincere apology would have been enough to defuse the situation.
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March 2024 by Tom Chakerian
You just want honesty. I brought them a vacuum to be packaged and shipped. ONE WEEK later the manufacturer said they had not received it. The tracking label was created but not received. I asked and they said "We wait until many are packed" before releasing. I asked what is my expectation for things to leave your store one week, two weeks. Shocker it went out that night. Just say we messed up we will check right now and it will go out tonight. Bad form
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January 2024 by Laura Haylett
I stopped by the UPS store to buy stamps & there were none in the drawer & the associate went in the back room to check with his manager, Kathy. I heard Kathy on the phone & the associate said she would be with me shortly! A few minutes later Kathy came out & sold me a roll of stamps. She mentioned this was a good time to buy them as the price is increasing at the end of January. I thanked her for telling me about the price increase.
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December 2023 by Bud Harrikkson
Generally they are quick and helpful. Today during the beginning of Christmas rush it became clear the long line was due to some staff not knowing now to use their software quickly and efficiently.And customers don’t appreciate being called sweetheart or honey.
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December 2023 by Lindsey Craig
Great Customer service! These guys are always friendly and always helpful!
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December 2023 by Peggy Gardiner
I am a senior citizen and sometimes can get overwhelmed with what I need to do. Agents are always so helpful and make sure my needs are met. They always treat me with respect and never rush me ?
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October 2023 by Kyle Buffenmyer
The staff in this UPS store, particularly Albert, are amazing. Rarely have I see staff in any industry take such an interest in their customers satisfaction. I've seen it repeatedly, so I just had to leave a review.
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October 2023 by d i
Unpleasant employees who won’t even try to help, just ask you to do the job for them. A tracking number doesn’t actually help locate an item inside the store…And this older guy who didn’t quite understand how shipping packages has changed since the robots took over was treated like he was stupid. Disrespectful bros only taking care of the other bros in the shop. Go somewhere else.
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October 2023 by Stephanie Murray
By far the most friendly, efficient and supportive UPS store I’ve ever been to. I sincerely go out of my way to return Amazon purchases at this branch.
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September 2023 by Scott Darnell
Always very supportive.
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August 2023 by Cecília Claudio
Worst brothers owners, no respect for people and their time. Jerks both of them.
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July 2023 by Linda Jean
I only frequent this UPS store. Everyone has given courteous and stellar service.
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July 2023 by Elaine d.
I ship often. Despite efforts to show up organized and ready, on my last trip to the UPS store, I was high maintenance. Mercedes and the team at the UPS store were helpful and patient. She assisted with phone resources to fix my shipping challenges and found the most affordable ways to make this complex shipment happen.
