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May 2023 by sheri l.
I needed two items which showed "available" on the App. Neither were on the shelf. Spoke to 5 employees and customer service & no one could locate them / or claimed they were on a hard to access palate. I called back three hours later and the items were STILL unavailable. Lazy employees and bad management.
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January 2023 by Donald B.
well, everyone seems to complain about these giant Hardware stores, but after a few inquires we came across Thomas that helped us Senior's with filters for our refrigerator we bought there years ago...And he explained the difference between the cheap one's that other stores sell and the one's that were the best, Thank You Thomas as you are a man with a mission to really help senior's getting the help they need in these crazy times..... Sincerely, D & A
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May 2022 by Paula Canady
My husband went to the Gig Harbor Home Depot to have a form faxed. The gentleman behind the counter, who later referred to himself as the manager, told him they no longer faxed for customers, it was all self service. My husband told him he did not know how and he just ignored him refusing to help. Total lack of customer service by the manager!
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May 2022 by Jenny P.
Love shopping here and the staff is incredible customer service very friendly and helpful
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April 2022 by Admsea1 ..
I ordered a refrigerator, dishwasher and built in microwave for our remodel, waited a month plus for them to show up just to have the lazy delivery guys ring my gate one time and leave as i opened the gate. Needless to say I cancelled my order and found the same items at best buy for cheaper anyway. I will do my best to not purchase anything from Home Depot again.
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March 2022 by Sky P.
I needed to visit this Home Depot to duplicate a few important keys of mine, and after some browsing around I found the section with the key machine. In the past, I've had to track down a nearby employee for help and ask if they had a moment. This time, a man named Lee quickly saw that I could use some assistance. I didn't need to hunt anyone down or fiddle around like an idiot before he politely offered a bit of aid. Lee was very easy to talk to. He patiently and effectively explained to me how the machine worked, showed me what types of key shapes I needed for my various duplicates, gave me advice in case I ever lose my keys, and even recommended a few places I could visit next once my old Toyota key couldn't work with their machine. Lee was everything you could ask for in an employee, coming from a very inexperienced customer. He didn't make me feel d*** or rushed, was very knowledgeable in answering my questions, and sincerely made me feel a hundred times more welcome. Thanks to his help and his awesome attitude, it's easy to say I'll be recommending this place in the future to friends and colleagues alike.
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February 2022 by Merry K.
On June 3, 2020 at 7:30 a.m., I had to enter the store because I wasn't able to pre-order one of three items online. Not one single employee was wearing a mask. I will not be back. Update: On Feb 23, 2022 there were no employees in the garden department. I tried and tried reaching plastic pots--the size I wanted was stored high overhead. I tried climbing and reaching--no luck. I went and got a hoe and pulled on the pots; they all hit me on the head and then crashed on the floor. One broke. Three hours later, my head still hurts and I have a bump.
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February 2022 by Sandy Noll
Everyone is very friendly and helpful, every single time I’ve been in that store!
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August 2021 by Bill S.
Funny a business that has been around this long still has no clue what they have on the shelves at any given time. As long as the count is within 10 items or so it's considered good. Can't imagine how much they are losing just by not being able to track what's on the shelves and coming in off the trucks.... This being said I DON"T recommend doing an online order unless they list 15 items in stock otherwise it's a waste of your time like it was for me. I called the store and confirmed they had the item I order and was told it would be ready when I got there... Needless to say NO even after I called to confirm they had they didn't. What a mess, I have no intension of ever using HomeDepot again because of this.... Poor business equals bad customer experience.......
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August 2021 by Kristin L.
ZERO STARS! We ordered a washer and dryer set here in early July, paid for delivery and home installation, were given a delivery date at the end of July. They arrived on time for delivery and installation. And from that point on everything fell apart. The washer arrived with a HUGE dent in the front. It was completely defunct and could not even be used. A few scratches here and there I can understand and forgive but truly it takes a special kind of talent to damage a 200 lb washer to that extent. The dryer, they did not install, after making up some excuse. And the steam hose that we bought and paid for was somehow not delivered. After reaching out to Home Depot, they deferred us to the vendor. We had to wait another two weeks before their next delivery date for a replacement washer. And now, a day before our replacement delivery, they call to say that the item is on back order and won't be available until 9/7. At this point we have waited OVER A MONTH for a washer that this company damaged. And now they tell us we have to wait another month?! How about you reimburse me for all the trips to the laundromat and the utter grief and horror we've had to endure from something as simple as buying a laundry appliance? There should have been a unit set aside for us as soon as they were back in stock, even if pending delivery, since we bought and paid for this over a month ago! So yes, buyer beware, this is how they treat customers, with complete disregard. We ended up canceling the order and took our business to Lowe's instead. Needless to say, I am absolutely disgusted.
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August 2021 by Shelley S.
I would give zero stars if I could. I have given this Home Depot so many chances to improve their customer service, yet they fail at it every time. I just can't even begin to describe how disheartened I feel about this place. During this whole pandemic, they have just became richer and richer and yet they did not put any of that money back into their people. I am so upset by the treatment they have given my husband, who is the nicest person ever and doesn't even want me to write a review. He is right my review will fall on deaf ears and no one really cares , however, for me just writing this helps me to feel better and to extend forgiveness, not for Home Depot's sake but to give all the Glory to the One who matters. Letting it go is for me, not Home Depot.
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June 2021 by Gina S.
We had a wonderful experience working with Taylor at the Gig Harbor Home Depot over the weekend, as she expertly guided us through the process of buying a new washer and dryer. She was knowledgeable, efficient, and engaging, and she had us through the process very quickly, including offering us a fantastic financing option. We could not have asked for a better buying process. The reason this is a 4 star rating and not a 5 star rating is that this location has clear signage about safety protocols related to the pandemic, but it's staff do not seem to be enforcing any of them. In fact, approximately 50% of the people we saw in the store were not wearing masks or socially distancing, even when interacting with staff. Until we reach higher vaccination numbers in this area, it seems irresponsible to merely post signage about safety protocols with no intention of adhering to them.
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May 2021 by Jack L.
We normally go to the Tacoma Home Depot and dread it every time. We actually go to McClendon's when we can instead. There's never anyone available to help let alone even seeing someone walking around. In the off chance you can find someone, they are always paging for someone else who never shows up. We came here about 8:30pm and we didn't know what to do with ourselves! We're not used to having 3-4 people helping you all at one time. We started chuckling because we were so baffled. This place has a way better selection and pricing for some reason seems a little cheaper. Didn't realize it was only a 10 minute drive from Tacoma, we'll be coming here from now on. Paying the toll on the way back is worth it. We are remodeling so came here for bathroom vanities and tile. They brought everything to the front for us and loaded it in our truck. I read a few other reviews, so I would recommend coming in the evening when it's not busy and you have all the employees to yourself! Lol!
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May 2021 by Diana Kessler
We went in today and came out with 2 carts of heavy supplies. My husband said we could load it ourselves, but on our way out an employee named Joe said he could help us when he was done loading another customer. My husband didn’t want to bother him so we pushed our carts out to start loading the trailer. Within a couple of minutes Joe came jogging out and helped my husband load everything! He was so nice and went out of his way to help us. Thank you so much!
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May 2021 by Diana K.
We went in today and came out with 2 carts of heavy supplies. My husband said we could load it ourselves, but on our way out an employee named Joe said he could help us when he was done loading another customer. My husband didn't want to bother him so we pushed our carts out to start loading the trailer. Within a couple of minutes Joe came jogging out and helped my husband load everything! He was so nice and went out of his way to help us. Thank you so much!