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July 2024 by Sarah Monroe
I had a very disappointing experience with this automotive store. I was referred by a tow company that jumped my truck and said I should go here cause he likes it and told me a bonus that they would help install a new battery. I even called ahead to verify they had the battery I needed and confirmed they would install it. I live far from the store, so I made sure to check before making the trip.
When I arrived, I saw one guy helping a customer and another couple waiting, so I patiently waited my turn. Eventually, another employee came from the back and the other guy was finished with customers and asked how he could help. I mentioned I had called about a battery, and he acknowledged that it must have been the other guy I spoke with. I explained that I had jumped my truck but wasn't sure if the battery was bad, and he offered to test it for me. I thanked him and mentioned that I chose their store over my usual place because they said they would install the battery.
To my surprise, he then said it was a complicated battery and they couldn't install it due to staffing issues. I told him that I had specifically called and was told they would do it. We went inside to look up battery options, and during this, he answered a phone call. I asked the other guy if he was the one I spoke to on the phone, and he confirmed. When I mentioned that he had said they would install it, he asked if it was one of those complicated batteries. The guy on the phone nodded yes. I pointed out that they knew what kind of truck and battery I had before I came in, (2016 Chevy Silverado)but they still said they couldn't install it.
I was frustrated and explained that I had driven a long way based on their assurance. I asked if the issue was due to not having enough staff or because the battery was complicated. I had other items to buy as well, but at this point, I decided to take my business elsewhere. The guy who checked my battery was a skinny, acne, and the other guy I spoke with on the phone was working with him that night, 6/19/2024. This was a complete waste of my time, and I won't be returning.
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July 2024 by Tiana Cooper
Called ahead to confirm they had my trucks battery. They also offered to install it. Within 30 minutes I’m there and they won’t install it and we’re not helpful.
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June 2024 by Michael Pinson
It may not be perfect but they sure do try hard, I appreciate all the O'Reilly's employees.
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May 2024 by West Cascade Rail
Good people
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February 2024 by jonah connolly-cruz
Thank you so much for finding & applying the warranty on my headlights, and then installing them in the pouring rain on the spot. I appreciate you all so much!! Everyone was super helpful and above and beyond service!!
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February 2024 by Kayla Kaspar
We love the staff here! This is the only parts store we go to now. The guys here are awesome and always super helpful. If they don't have ot, they'll get it for our Jeep and Truck.
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November 2023 by Jacob Susol
Great service experienced staff in and out and back on the road
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August 2023 by Greg M
Friendly and helpful staff.
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August 2023 by Gerald Wafflebottom
Mega shout out to Corbin and Paul
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August 2023 by Briggsie Briggs
Always nice
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June 2023 by Deanna Engelking
Dustin just swapped out our battery and did it in less than 15 minutes. He was very professional and personable. Thank you so much Dustin! Would highly recommend this location.
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May 2023 by Sai West
The staff at O'Reilly's Auto Parts of Pt. Fosdick are amazing. I arrived 5 minutes early to them opening and before they even opened, the kind gentlemen who waited patiently for his shift to begin today, helped me understand how to install my temporary paper plate. Even after he did not have what I was looking for, the same gentlemen came back out to help me a second time without even asking snd i got the screwdriver i needed. AMAZING! We need MORE of this forward thinking and kindness in the world. I didn't catch his name but this man is the hero of the hour in my book! Thank you! :)
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February 2023 by Cay Man
Didn't purchase anything but Daniel helped me find what I needed elsewhere. Great customer service.
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December 2022 by Farrell Timlake
Super friendly and helpful staff. Easy to find what I was looking for. Prices are a bit high but I am sure the rent in their location isn't cheap so they get a partial pass on that.
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December 2022 by Jazzy Daze
NAPA is closer so I usually go there first, then they offer to order the parts. I'm trying to fix this thing today...off the O'R...they really almost always have stuff in stock. Good job peeps!!
