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January 2024 by Iris M. Swanigan Carthan
Best quality clothes atmosphere is fabulous customer service is fabulous management is always available and very helpful one of my favorite places to shop Tanya is the store manager there she is wonderful and her team is fabulous! Thank you guys for everything Iris
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October 2023 by Angel Riddle
This store is a small store of very limited variety. I walked in and was greeted with good service, but felt like the staff were pressuring me to buy something. The style just wasn’t for me, and the prices were high. Good parking, just prefer a less pressured shopping environment. It felt very commission based.
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December 2022 by Kimberly Jackson
I'm giving 2 stars because I love the clothing. The service not so much. I walked in, and there was only one other customer in the store. The two ladies seemed to care less who was in the store. I had to wait for them to finish their conversation to ask about the promotions, and still they did not offer that the entire store is half off. I have been in retail for 30 years, and I get that most places are short handed, however it is not difficult to just say Hi! I believe you could do much more volume if you hired associates that were personable, friendly, and were actually interested in helping customers. I made a special trip to shop in your store, but I'll probably consider a store closer to home next time.
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December 2022 by Jm Perez
They have a women's petite section! Dedicated to just petites! That's so rare, and everytime I've shopped here they had major sales! I bought 3 pants and during trying them on and off the staff was checking in and ready to switch out any sizes for different ones and it was so refreshing. The staff here really made my experience a good one but the quality of the clothes and the range of options for different sizes keeps me coming back! I never think of The Loft as a place I would shop but literally everytime I've come here I've bought something lol
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November 2022 by Delicia S.
I went into the store the other day where none of the employees greeted me or asked if they could be of assistance. Yet as I remained in the store for about 20 minutes I watched them greet other customers. The employees were busy having personal conversations instead of asking if I needed any help. There were items I would have purchased if customer service would have been better, instead I left the store and went next store to Frankies where they were extremely friendly and helpful. Highly disappointed in the Loft because I do like there clothes.
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July 2022 by A Jones
Really enjoy this place. I love loft and it’s my go to for work church and vacation. Love the fit and find it modest. True- I’m double digits so I am not always successful in store but online is great. This store is always welcoming. Even when I have online returns - which I am sure is annoying but I buy a lot online since I’m a larger size and sometimes have to take things back. More than once I’ve had $$$$ of returns I always feel welcome and helped The store is very organized and employees are friendly. I’m not sure but the manger I believe - I’ve met her before - came right over to help this last time Offered to hold my returns at the register and offered me help in what I was looking for. Seemed very familiar with selection. Lastly in the kindness way I was respected with my size. Not sure how to describe but in a very tactful way finding my size was facilitated offers to order online even when I was shopping with friends. I wish I could describe it better but it was noted and thank you.
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May 2022 by PHILNJOLYN
Decent products, but overpriced
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April 2022 by Isabel Campbell
Just found this store. Fantadtic.
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January 2022 by I Thompkins
Love shopping at the Loft. I always find something I love but I normally shop online. Today was the first time I’ve been to the Gig Harbor location and let’s say it’ll be my last. Walked in and wasn’t greeted by the associate that looked me up and down. Which isn’t the worst of it. But I came in to do an exchange and the associate who came to assist me seemed very bothered by my exchanges. She was noticeably rude and upset. The other associate seemed to be just as shocked as I was about her rude behavior. I assume she was having a bad day since she walked from another part of the store angrily.My husband had to walk away before he called her out on her behavior. We both didn’t want to be “those people” making a seen. I took her associate number off of my receipt - 6839845.From the other reviews it sounds like she’s been there a while behaving like this.
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November 2021 by Robyn Hynes
I've visited a lot of lofts around the county and always felt really welcome. But I felt incredibly bullied when I walked in to get some sweats quick as I was on vacation. The store associate didn't understand a joke I said and just walked away from me, then another sales associate walked up to her and started whispering and giggling and trying to not let me hear what they were saying.Just typical bully behavior you'd expect in high schools not from adults working in a retail environment.
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August 2021 by Linda Hahn
Clean store, friendly staff. Fall colors they have in right now are awful for me. Dark plum, dark green, tumeric yellows. Didn't buy anything.
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July 2021 by Kathleen Hudson
Enjoy the Loft, they have something for everyone and the staff is always very friendly and helpful...
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April 2021 by Imani Thompkins
Love shopping at the Loft. I always find something I love but I normally shop online. Today was the first time I’ve been to the Gig Harbor location and let’s say it’ll be my last. Walked in and wasn’t greeted by the associate that looked me up and down. Which isn’t the worst of it. But I came in to do an exchange and the associate who came to assist me seemed very bothered by my exchanges. She was noticeably rude and upset. The other associate seemed to be just as shocked as I was about her rude behavior. I assume she was having a bad day since she walked from another part of the store angrily.My husband had to walk away before he called her out on her behavior. We both didn’t want to be “those people” making a seen. I took her associate number off of my receipt - 6839845.From the other reviews it sounds like she’s been there a while behaving like this.
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April 2021 by Valerie Teodoro
Clothes are great quality. The associates are very nice and helpful, but not pushy.
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April 2021 by Anna Stenwick
I love their clothes but wish they would extend their hours. No time to shop after work.