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August 2024 by Kyle Gus
Scheduled an appointment to get a quote. Arrived 5 minutes early, no employees in the office or outside for 20 minutes after the appointment time.
Really disappointed, I've used them before and they were great. Unlikely to return.
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July 2024 by Tay McDonough
Amazing job on my car? I highly recommend.
I couldn't thank you enough Gig Harbor Auto!!!!
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July 2024 by Jaleb Baty
Excellent service!! I highly recommend taking your car to Gig Harbor Auto Body.
Our car looks amazing, worth the wait.
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June 2024 by Gary O'Connell
Stan was able to repair our Toyota RAV4 and save us over $500 from the dealer estimate.
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November 2023 by Anita Hara
The shop fit us in quickly and did a very good job on the repair. There were a few hiccups in the process though that extended time in the shop. There was never a call or text to let us know when the schedule changed so we had to call them daily. We had a rental car 4 days longer than the original plan. This was a point of frustration.
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November 2023 by Ryan Imes
I would give a zero star rating if I could...I brought my vehicle in to this place in February 2023, and I still don't have it back. It is now November 2023. I gave them the benefit of the doubt because I know they were busy and everywhere is short staffed, and waited 3 months. After 3 months when I called to check on it they didn't even know my car was there, and hadn't started any work on it! When I dropped the car off i physically gave them the keys, and the owner went over the vehicle with me.I once again gave them another chance to get this right, but another 3 months went by with no call or follow up. I called to check probably 20 times, and the receptionist could never tell me anything. She took my number down every single time, said the owner Stan would call me back (he never did) and either played dumb, or is dumb.I finally got my insurance company involved and the owner called me back to say they finally started working on it (6 months later) Another month goes by with no calls. I call and call and call, and finally they say it's in the paint shop. Low and behold, another 3-4 weeks go by with no communication. I get my insurance involved again, and get a call with great news! It's finally done 8 months later!When I went to pick it up, I paid, got my receipt, and the owner told me they replaced an engine part, and the car is running kinda shaky. That's an understatement. I got in the car and drove it no less than a 1/2 mile down the road before it started pouring out smoke and it crapped out. I managed to get it back to the shop, and the owner said he'd bring it to the mechanic Monday. That was 5 Mondays ago...I am a rational and realistic person, but this has been the worst experience with any company/person I've ever dealt with, period.I would not have minded whatsoever waiting 9 months if I had simply been kept in the loop. The lack of communication and competence is baffling. I never once yelled, got angry, went Karen, or anything of the sort during this process, but I certainly wanted to. My suggestion to anyone reading this is to save yourself the time, and find a shop a little further from where you live, or in a different city altogether. This one isn't worth it and doesn't care.Services: Painting
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November 2023 by Ryan I
I would give a zero star rating if I could...I brought my vehicle in to this place in February 2023, and I still don't have it back. It is now November 2023. I gave them the benefit of the doubt because I know they were busy and everywhere is short staffed, and waited 3 months. After 3 months when I called to check on it they didn't even know my car was there, and hadn't started any work on it! When I dropped the car off i physically gave them the keys, and the owner went over the vehicle with **** once again gave them another chance to get this right, but another 3 months went by with no call or follow up. I called to check probably ************************************************** anything. She took my number down every single time, said the owner **** would call me back (he never did) and either played dumb, or is dumb.I finally got my insurance company involved and the owner called me back to say they finally started working on it (6 months later) Another month goes by with no calls. I call and call and call, and finally they say it's in the paint shop. Low and behold, another 3-4 weeks go by with no communication. I get my insurance involved again, and get a call with great news! It's finally done 8 months later!When I went to pick it up, I paid, got my receipt, and the owner told me they replaced an engine part, and the car is running kinda shaky. That's an understatement. I got in the car and drove it no less than a 1/2 mile down the road before it started pouring out smoke and it crapped out. I managed to get it back to the shop, and the owner said he'd bring it to the mechanic Monday. That was 5 Mondays ago...I am a rational and realistic person, but this has been the worst experience with any company/person I've ever dealt with, period.I would not have minded whatsoever waiting 9 months if I had simply been kept in the loop.
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September 2023 by Chris H.
Kind employees!
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July 2023 by Christine K.
If I could give this company 0 stars I would. They have been pushing back my car for 14 months! I got into my accident back in May 2022 my insurance recommended this company since they are on the preferred list and they had me wait until December to even take my car into the shop due to "parts over seas." My father has called this place countless times and every time the receptionist claims the owner or the mechanic will call us back but that has NEVER HAPPENED.Update: it is July 28th 2023 and my car is finally in my possession! They returned it completely filthy with a bunch of junk left inside (random car parts from other cars, snack garbage), there was also a bunch of tree sap all over my car that ruined its paint and I now have little blue/black spots of where the sap was. DO NOT GO HERE IT WAS A COMPLETE NIGHTMARE. You will be COMPLETELY ignored until the day before you get your car back.
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July 2023 by Merry Kogut
I went there and got an estimate. But when I called to make an appointment, my call was never returned.
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June 2023 by Mojo Polo
Shockingly bad communication, unprofessional, and overwhelmed. They will keep your car for well over a month when they could order the parts and only have you come in when they are ready to work on it. They will not have any information and will tell you they will call you back .. they never do, you will need to call at least 6 times. Even if you reach someone, be prepared for "I have no idea", we have the wrong parts, we only have 1 painter, I am here by myself, and many other excuses. They will eventually repair your car but you will wonder the whole time if you will ever get your car back before they go out of business.Services: Painting
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May 2023 by Rod G.
I usually don't write these but my experience with this shop changed my mind. First of all the place is a mess, cars parked all around there is hardly any place to park. The communication after the first look was nonexistent and I had to call to check on next steps. Once communication was finally established, I was never called again as they never reached out. Then came the lies. I was told my parts were on order which turns out they were not....of course I had to initiate the call. Then came the big lie. I was told the parts were in paint when they were not, which finally told me this place is a not an honest shop. I recommend using anybody else.
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March 2023 by Shane Henderson
Wonderful job of “finding new things broken” a month after it should be done.Service: Body & Trim
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February 2023 by kyla m
DO NOT GO HERE!! They are dishonest about how long every process takes and are severely understaffed. They told me it'd take two months before my car could go in... then it was seven months later. When I finally got my car in they told me it would take two weeks max and then it took over a month. During this whole process they maybe called once just to say the first initial appointment was canceled. They never call back. Please go somewhere else!! Very unprofessional!
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February 2023 by Stacey Coe
The work on our car was bad and that's being nice. Started with them painting different colors that did not match and demanded we pick the car up which we did not...items on the invoice that were charged for were not repaired and the left a busted mirror on the car. I am an insurance professional and I will share my horrible experience. This has gone on so long we feel like we have no choice but seek the help of an attorneyService: Body & Trim
