Galloping Gerties Garage is a professional automotive service business serving Gig Harbor and Tacoma, Washington. The shop specializes in premium brands like BMW, Mercedes, Land Rover, and Jaguar, equipped with factory-level tooling and a cutting-edge touchless alignment system. Customers describe the experience as top-notch, excellent, and amazing, highlighting the proactive and knowledgeable service. Reviews consistently note the shop's honesty and transparency, with no hidden charges and estimates being accurate. The front office is thoughtful and respectful of customers' time, using effective CRM tools to keep clients informed at every step with inspection reports and emails. The environment is very clean, and the staff is described as friendly, personable, and capable, making customers feel cared for and at ease, especially those who may feel nervous about car repairs. While noted as not the cheapest, the service is considered worth the cost for thorough, professional, and needed repairs. The shop earns strong loyalty, with customers stating they are repeat customers and their mechanic of choice, confidently recommending the business to friends and family. Galloping Gerties Garage is recognized for its principles, character, and competency, building trust through a unique and satisfying service experience.
I really enjoyed my experience. They were extremely knowledgeable and communicated well throughout the process. I'd highly recommend Gerties!
November 2024
Great experience!. Everyone was exceptionally friendly and very professional. I highly recommend . ?
November 2024
Great shop. Front office is thoughtful and respectful of your time. Love their CRM tools and how I was emailed on every step including the inspection report. Paid exactly what the estimate said too so no 'hidden charges' like at other shops. Definitely got a repeat customer here
