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March 2021 by Lorien Peterson
I love the ladies at my local Heritage Bank. We live in a small community, and you definitely get that amazing Hometown feel when you bank here. You feel known, and special. You're always greeted with a smile, and they work efficiently and quick.It's tough with COVID not being able to go inside the bank, and the girls really go as fast as they can in the drive-thru.I also love the perks that come with using my debit card, and the manager, Laura did a fantastic job helping our small business with the PPP loan last year. We couldn't be more grateful Laura, thank you.I can't rave enough about the ladies at Heritage Bank. Thank you for all your hard work, positive attitudes, and dedication to a job well done. :)
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September 2020 by Alejandro Orozco
One of the most unprofessional banks I’ve ever came across. Called them about 3 weeks ago on 3 separate occasions and even went to the location itself twice asking for help to open an account with them. Haven’t gotten any phone call or email to this day. Basically told me to go to a different bank because they were “too busy to help me” thanks for the disrespect heritage.
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February 2017 by Dedruk1101
Wonderful bank with great customer service. True asset to the community.
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February 2017 by Katherine Morningstar
Heritage is the best bank I have ever done business with. The facility is well located, and the staff is excellent! Friendly, capable, and always happy to help even when it's really busy.
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January 2016 by Danielle Hall
Refused to sell me a money order, because I don't have an account with Heritage Bank. The money order was only for $28.00 and I had cash to pay for it. The clerk acted appalled that I would make such a request without having an account there. All of my accounts are in Florida, where I am from. I am in the process of making a permanent move to WA and actively looking for a bank to switch to. I will NOT EVER open an account with Heritage Bank due to the rude and disrespectful treatment I received today. Poor customer service, comes from poor management and poor policies. Decent banks, sell money orders and charge a small fee for a non-account holders to purchase. Fed up with the poor customer services practices by businesses on this island!! Just because you have never seen me, doesn't mean I am a tourist. I could be your new, rich neighbor!!!
