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December 2023 by Samuel Clement
The employees here are great, they go outta there way to help provide paint and materials to a small business like mine. Everyone here proves to do there very best which I highly appreciate. Thank you Painters Alley Staff!
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August 2023 by Life is good :
Great people who know what they need to know
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June 2023 by Drew Olson
Great shop with good people. When it comes to paint, Benjamin Moore is my go-to.
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December 2022 by Eric Boston
These guys are incredibly helpful. Great shop!
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December 2022 by Shannon Kavanaugh
Avoid the store like the plague. Their service is terrible. I went in on Saturday and ordered a quart of Summer Nights #777. After applying it to my cabinets, it was black. You can see from the picture it does not match the color swatch at all once dried. The store is closed on Sunday so I called another Benjamin Moore to see what I could do. They told me that the paint was not mixed with the right base. That Summer Nights is supposed to be mixed with Base 3 and my receipt and the can show that it was mixed with base 4. When I called Painter's Alley on Monday to get a replacement can, I was met with Incredible attitude from Melissa. Instead of saying to come on in and she would replace the paint, she began to tell me that it's impossible for their machine to mix the wrong can. I interrupted her it's true...to just say listen it says right here it was mixed with base 4 and I just need a new replacement can. To which she got defensive. When I explained, I really don't care what happened (I did Rais my voice, but I was not yelling at her)... I just want the can replaced, she told me she didn't want to lose money and to call her back when I could talk like an adult. I did call her back after she hung up on me and told her calmly I wanted to give her one more chance to make this right. She declined and hung up on me again. I will be processing a chargeback to the store since I obviously got defective product (pic is clear.. The dark is what it ended up being. The lighter dab, is after I added white to try to match swatch myself, which didn't work) and the merchant is not willing to work with me to replace it. I will not only not be going here again, I recommend nobody does. I've never experienced anything like this at a BM store.
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December 2021 by Cathryn Booth-LaForce
None of the employees was wearing a mask when I was there. I don't understand the rationale for this, given that they are mandated in Washington state. I guess they really don't care about potentially exposing their customers to COVID. I needed more paint, so I bought it in Seattle.
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December 2021 by Chaz Bickel
Best paint store in South Whidbey. Very knowledgeable crew and all the Benjamin Moore products you need without leaving the island.
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December 2021 by John Filicetti
This is a hidden gem. You see it when driving north on the freeway, but forget about it later. They have a great selection of paint and painting supplies and they people are very helpful. If you are considering painting your home, you should check this out.
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December 2020 by Mikel Peabody
What a fantastic local resource. Great and knowledgeable staff. Very friendly and prompt service.For those with issues on color matches, as a pro color consultant and color theorist (not associated with this store) - please remember it’s rarely the first formula mix that is spot on. Ask for sample sizes until you get it right.Also - if you’re matching paint over 6 months old and expecting to patch paint a wall - I’ve never seen it work in over 20 yrs pro experience. A painted surface cures and then is altered by its environment. Get your formula as close as possible to your original, and always paint the entire wall you need repainted. Any color differentiation will be practically unnoticeable from wall to wall.
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December 2020 by Brandon Chiarizio
We love having painters alley in Freeland! We used to go all the way to oak harbor for Benjamin Moore’s quality products and Matt’s excellent service. Carissa is a pleasure to work with and excellent with color matching all products for our company. Ryan, Matt’s paint rep has also been a great help to us in finding the right product for every job!
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December 2020 by Trisha Soncini Lane
I am so happy to have Benjamin Moore paint on South Whidbey. These guys do a great job, and I am always very pleased with the service.
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December 2020 by Lori Kane
Great store! I’m so glad you’re in Freeland now! Fast, friendly, helpful, perfectly matched what we needed done. Thank you neighbors.
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December 2019 by Teddy Wessinger
This is an awesome locally owned paint store. Can't beat the service and expertise.
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December 2019 by Ken Murray
Helpful employees and great paint!
