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“I was having some major problems with one of my phones and the gentleman there Jose was very helpful got my phone back on the road showed me some phones for the future that I could buy. Was a good experience”
“Not a big fan of getting a new phone. But Chris had great customer service and made the transition so easy. He was patient with me and my many questions. I really appreciated the great customer service.”
“Best experience I've had in a phone store by far. The associate who helped me was super patient and helpful. Will was able to explain everything to me with such clarity. It was so easy to understand/absorb all they had to explain to me. They were great at fully answering any questions I had and made sure I had everything I needed. I really appreciate their time, and I'm happy with the outcome of my visit.”
“I want to start this review by saying, I am not one who gives good reviews... the way I see it, if the service was good, no need to review it. But the last two visits to this store made me rethink that policy. Taryn was absolutely fantastic. Taryn was able to answer all of my questions and point me in the direction of the galaxy s24 ultra. I love this phone so much it has everything I wanted and more. Taryn also helped me pick out an amazing phone case, liquid screens for the front and back, as well as camera lens covers. All of this was done quickly and efficiently. People like Taryn definitely deserve more than they are being paid(whatever number that may be) and should be utilized in training of more staff. 11/10
If you come to this location, for sure ask for Taryn!”
“Brenna was a great help to me! she was able to help me figure out my phone and she was very professional. This is a great store with a great worker! I will be back if I have anymore issue cause she was a great help!”
“This place is Awesome!!!Nobody in town would fix the power button on my boys iPhone 12 , but Conner from uBreakifix came through!!! No lines and very pleasant people!! Thanks again!!!”
8 - 11AM 3 - 6PM
215 W Titus St, Kent
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“This is the second time I've had my phone repaired by this business. They are wonderful, fair prices, and very fast good quality work. My phone was cracked all over and not even unlocking or restarting for me. I remembered their good service the first time around and brought it there. It was 30 mins to close and they still helped me out. Sadly, I break my phone a lot, but I feel good that I can take it to them next time too.”
“I don't know who did it, I didn't ask his name or look at his name tag, but my phone wouldn't charge at all, it was dead and we tried everything. He was so sweet and took my phone and repaired it by replacing the charging port. It works good as new now! This is the same phone he repaired I am using to write this review! Highly recommend. Extra points for the funny name of the store”
“Brought my phone to Tacoma store where I purchased it because I couldn't get the camera to focus and they told me to take it to the Federal Way store and even though my warranty was a few days expired they fixed it for free by replacing a defective part. Within a few hours my phone was as good as new!”
“I came in today and switched from another carrier the guy helped me login to my account and retrieve my account number etc and soon will switching my home internet to them very helpful”
“Jacob (from Verizon at Auburn Outlet Mall) has the best customer service I’ve ever had from any of the Verizon store employees or online representatives, or anywhere else. He was knowledgeable, helpful and fair. I appreciate the unsurpassed service He provided. You don’t find genuine people much anymore and Jacob was. I will tell everyone I know to work directly with him!”
“Just left the store. Went in because AT&T service has be awful in Kitsap County the last few months. Ken gave me great customer support even though it was a technical support problem that is out of his hands. Give that man a raise. He was everything you want from a customer service person in a industry like AT&T”
“I was pleasantly surprised by the competence, courtesy, attention and quality of work of this shop. I would especially like to mention Krystal, who is a very experienced and courteous worker, capable of performing many tasks at the same time and treating each client with care. She definitely deserves her name and a promotion!”
“I have been with MetroPCS for 17 years since they first open in 2007 I have never had a problem they worked with me they fixed every issue good people good company”
“Jessica did a great job today. I needed to get a new phone and had come in a few times previously, but those days were either too busy or too close to closing. Jessica managed to help me even though it was busy and I was out of there quick and easy! Very thankful for her help today.”
“I visited the AT&T store with my boyfriend looking to be added onto his US plan. I was able to be added onto his policy, with my Canadian cellphone plan efficiently and it was a cheap addition. Thank you for your help and great service!”
“Immediate customer service as soon as i walked through the door and Nick that helped me knows exactly what hes doin and is amazing and sweet as can and definitely needs a raise. 5 stars all the way, thank u so much”
“I recently set up a new AT&T service for my son who lives in Hawaii. Unfortunately, attempts to resolve some issues through online chat and customer service calls were unsuccessful.
I then visited the store and was greeted by Sean. He immediately started working on resolving our issue and even communicated directly with my son.
Sean provided outstanding service. He was knowledgeable and resolved the problem quickly. I highly recommend this store for any AT&T service needs.”
“Very professional. However, I would not recommend the Motorola Moto phones even though they are in the $125 range. Better buy the $8 coverage insurance, then make calls and FedEx it. The Samsung 15 works fine, for $250.”
“Cricket store on 56th and S Tacoma Way. Sergio was incredibly kind, patient and very helpful. He helped with our cell phone account and purchase of a new phone. Sergio took extra time to help transfer our information and explain everything. I highly recommend Sergio. Honest and efficient!!
Thank you Sergio you are amazing!”
“Mayra helped me so much, we actually went to a different location and the girl had no idea what she was doing we called this location and Mayra was able to help us over the phone with everything.She's amazing.”
“The manager, Adonis, gave us her full attention & worked hard with us, trying to fix a problem created by Verizon. She was great to work with & very helpful.”
“Went the in a panic because my phone broke. I was met with a cheerful, knowledgeable, and kind-hearted representative. She quickly helped me find the best phone at the cheapest price and her personality was beyond anything I've ever seen before. Wonderful. Plus when cricket says your package is 55 dollars they actually charge 55 dollars. No surprise taxes or fees.”
“Went the in a panic because my phone broke. I was met with a cheerful, knowledgeable, and kind-hearted representative. She quickly helped me find the best phone at the cheapest price and her personality was beyond anything I've ever seen before. Wonderful. Plus when cricket says your package is 55 dollars they actually charge 55 dollars. No surprise taxes or fees.”
“Honestly an amazing experience, when you need good customer service and good deals ask for Guillermo. It's like talking to a friend who gives you honest opinions and only wants whats best for you.”
“The staff here were very helpful and patient with my smart watch issue. They were able to fix a problem that the other store couldn’t and phone support couldn’t ! Then they went above and beyond and helped me cancel some unnecessary charges on my account.”
“The manager at this location janet was very helpful and fast and knowledgeable about what she was doing she switched over my 5 lines from metro pcs with better deals and new phones im telling my whole family members and friends!!”
“Oscar is THE MAN! I switched from PCS a year ago. Got talked into a cellphone by Xfinity. XFINITY IS A TOTAL RIPOFF. They charged $85 for one month because I was on a limited plan. THE CHARGED $15 FOR ONE GIG OF DATA. If you need more data, PCS charges 2 GIGS FOR $5!PCS is the best deal you'll find!Thanks Oscar!”
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“My family and I came in and worked with angel, I’ve never had a bad experience with Verizon and the customer service provided by angel was a good reminder why I always stayed with Verizon. Thankyou Angel for working with me and my family and being able to find a plan that works for us!”