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May 2021 by Adam Rishel Sabet
I love the personal service at this branch. I actually live in Bellingham but I drive to ferndale whenever I need to take care of business in person. Brian, the bank manager, goes above and beyond to solve issues that I am having with my online account.
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April 2021 by Larry DeSanto
Exceedingly POOR communications and customer service. Incredibly incompetent and unhelpful. I would recommend any OTHER financial institution
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April 2021 by Larry D.
In 50 years of banking - both as a customer and a bank officer - I have never encountered such a disappointing and frustrating organization. For no valid reason (they could not even come up with a plausible fairy tale) they claimed to have "information leading us to believe the check may not be paid". The checks were payable to me - some were issued by multimillion dollar companie. After TWO months, all the checks cleared long ago, but US Bank will not release my $5,000+ deposit. Don't know if they are just incompetent or actually malevolent. At any rate, please be advised US Bank is NOT someone you want to do business with. If a simple checking account can go this wrong, I shutter as to what disasters could befall even a slightly complicated transaction.
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September 2020 by Faith
No drive through
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March 2020 by Justin Kim
People at the front desk were very kind and helpful.
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July 2019 by Don K.
What a waste of time. Spent 45 minutes to accomplish nothing. Felt like I was having a background check for a cashier's check even though I have money in two other accounts. Then wanted to wait for another unspecified amount of time for another teller. Not happy
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January 2019 by M.K. K.
Moved my money after 14 years. The banker was unwilling to reverse a $5 fee for having under $300 in an account then charged $30 NSF when there wasn't enough funds to pay the $5 fee. What a scam. So I pulled $100k from my other accounts. Terrible. Bye bye customers.....wave slowly as we all trickle out the door.
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August 2018 by Steve M.
Do not accept checks from this bank. Thay will not let a small business cash them if the bounce. They expect the small business to put it through again and pay a fee again when it bounces. They refuse to cash there own check even if You enter there bank with there Check. THEY WILL NOT HONOR THERE OWN CHECKS horrible bank
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August 2018 by Linda Craver
Bad customer service . Unable to contact locale bank
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December 2017 by maninder sangha
I really like service
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November 2016 by K Johner
These guys are fun! Very hometown feel, and always able to help me with my business needs. I feel like Norm walking into Cheers (for those of you old enough to remember...)
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September 2015 by kaitlin hutchins
I dealt with the manager at the location and he was extremely rude, had an attitude, and didn't do a great job explaining things. All of the other employees are awesome!
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March 2014 by Bill Boling
Customer service seems to be lacking here...
