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July 2024 by Kaa Shaayí Kéet'aakw
Five stars for the staff. The staff there is always friendly. No stars for the company making decisions. Like most shareholder ran companies, they care more about squeezing an extra penny out of a dollar than making good long term decisions. Rite Aid does not need its own dollar store in it. That does not help build a unique identity. This store literally has a dollar store aisle, but next to it is a back to school/stationary aisle that looks like its also the dollar store. It just doesn't fit here. Before Bed, Bath, and Beyond went out of business they stopped carrying quality brand name products, and switched to house brand items from overseas, but charged the same prices. Rite Aid is doing the same thing. That and half the shelves are empty. I would not be surprised to see they close down within the next year. Management has replaced itself long ago. Instead of working the floor and making sure everything looks great, they have slow POS systems forcing you to rate the employees. If you were on the floor with them you would know how its going. This is Ferndale. Just provide a good product, good service, and consistency. We will show up for you.
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December 2023 by Kina Loft
Love everyone here! Such kind people hard workers.
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October 2023 by JP Marx
This RiteAid in Ferndale is an excellent store, with all staff helpful and personable, especially all pharmacy staff. They're caring and glad to answer questions. However, the regional support for the pharmacy (this means Steve, who was there on 9/27/23) needs improvement. The refrigerator nearly overflows with meds; the telephones (crucial to their services) are old and need to be upgraded; and phone rests, again which are crucial for comfort, are not provided! Ridiculous! The staff deserve much better support.
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August 2023 by Tracey Stich
Amazing staff, even when things are busy, the staff usually always do their best to take care of each and every customer the best they can.
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August 2023 by Betty “BJ Melons” Finkbonner
Good place
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August 2023 by Zojak Ownith
Doesnt answer the phone and takes weeks to submit info to doctors office
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August 2023 by ONE STAR REVIEWS
Place not clean staff is vaping front of you. Very unprofessional
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June 2023 by Colleen Marie
The pharmacy has been GREAT with prescriptions. Very nice staff.
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May 2023 by J Bizzle
Just echoing all the reviews. Went to go pick up a prescription, had a goodrx info for a better price, "oh I'm sorry it'll take 20 minutes, we have to reject it and rebill it". Um, that's a first. I've never seen a pharmacy freeze, no line and take an additional 20 minutes to process a different "insurance info", usually it takes 1-2 minutes or less and it's usually done while you're standing there. When pressed further why? "There's ppl in front of you!!!". Where???? Definitely taking my prescription somewhere more reliable and less attitudy. Pathetic customer service!!
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April 2023 by Chad Moth
Called for a simple question and was met with a disinterested rude employee who clearly did not want to be there. I hope rite aid pays their employees better so they will care more about being at work.
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April 2023 by Mamma Jesus Freak
Some employees are extremely rude, some are very nice and helpful. The rude employees though, they ruin a good store.
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March 2023 by Laura L.
Pharmacy here continues to be pretty much perfect. There is a busier pharmacy down the road so this one never more than one person in line in front of us! Love it! Helpful pharmacists always!
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February 2023 by William R.
I came in to get a prescription filled and they already had the order from my doctor and nobody else was waiting. The wooden faced pharmacist told me that it would be over an hour wait to get my prescription filled. This makes no sense! Why not take the few minutes to fill a prescription for somebody who is standing alone in front of you. Why force me to make an extra trip?? Not very good customer service. The only reason the rating isn't lower is that there is seldom a line here....I guess because most people avoid this pharmacy.
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January 2023 by Alicia “BabyGSunshine” Culbertson
If you need to use a washroom in an emergency need to ho basis do not fill scripts at this rite aid. They will tell you washrooms available for workers only watch u struggle and get mad if you lose control of bladder in store
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December 2022 by Whitney Winters
They don't care, won't answer the phone, won't notify you of your prescription is ready, gives incorrect information. Avoid the headache. If I could give them negative stars I would