Rite Aid in Ferndale is recognized for its excellent customer service and helpful staff, especially in the pharmacy department. Customers appreciate the caring and personable approach of the employees, even during busy times. The pharmacy tends to have shorter wait times compared to other locations, with friendly pharmacists who provide assistance. Many customers enjoy the convenience of the text messaging service for prescription reminders and find the prices fair with frequent sales. However, some concerns have been raised regarding regional support for the pharmacy. Issues such as outdated telephones and the need for better comfort features have been noted. Additionally, there are instances of customer service that could be improved, particularly regarding prescription processing. Despite these challenges, the overall experience at Rite Aid remains positive, with a focus on customer satisfaction and wellness.
