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March 2024 by Heather Westman
Everything was great. Heather was professional, knowledgeable, and made me feel comfortable. Thank you!!
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February 2024 by Jerry Lamoureux
Fast, friendly and extremely professional!
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February 2024 by Daisy Napier
Very friendly and professional
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June 2023 by Nunya bizniz
I paid $500 for someone here to do my taxes wrong. Never again.
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June 2023 by Melissa McCall
I paid $500 for someone here to do my taxes wrong. Never again.
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June 2023 by Anony Miss
I’ve thought back and forth on what to write that made my experience so terrible here…in short: Carol Coffman. She was terrible to deal with, disregarded my concerns, LIED (found out after going to two other professionals), and spent half the session talking about politics. She shouldn’t be doing this job. She’s a terrible person to work with and over shares unprofessional opinions. If I could leave 0 stars I would. I found other people online that have had terrible experiences with her and we have been sharing how she’s messed up our taxes as well as made it so that we never go back to this location ever again. When I say my review is not the only bad experience she’s given, I mean it. Please do consider going elsewhere.
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June 2023 by Chris Major
I had years of great service from my previous tax agent Anna Z. at this location and when they retired and weren’t available my partner and I had to use Carol Coffman. She was terrible. She rushed through my appointment and dismissed my questions about charity donations and how they would affect taxes. And on top of all of that as we were leaving she made a racist remark to my partner. I can not stress how terrible she is and unprofessional. After speaking to several tax professionals at different locations they expressed that this isn’t the first time she has done this to customers. Please do not use her “services”.
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November 2022 by lucas clarke
Anna is my hero.I am not speaking hyperbolically when I say I am welling up with tears of joy and relieve.After being beaten down by the bureaucracy and stonewalling from the IRS. One lovely call with Anna and suddenly there is room to breathe.When it comes time for her retirement, H&R Block will be losing a true gem of a person.From the bottom of my heart,Thank you.
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October 2022 by Adam Faber
Anna is contentious, courteous, credentialed and cares deeply for me and the rest of her clients.
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June 2022 by salma jivan
Got my 1040NR tax return as had moved back to Canada. Simple return with only pension slips. Daniel was very helpful except he forgot to enter an income which was pointed out by my Canadian accountant. Daniel admitted to the error but after my 2nd visit crossing the border, he pointed out fine print that H&R Block would NOT refund my fees due to their error. Instead of a small refund, I now owe $1k to IRS. Had to go back to the post office to mail my amendment. I asked him to file a formal request with H&R Block and he did and cc’d his supervisor, Carole Eastin. It has been over a month and I have followed up with two emails and not even an acknowledgement that they have received the email. Please have the decency and compassion to reply to an email. Poor customer service and have lost my business and will make sure no one else I know goes here.Update: After posting reviews, Carole called me and informed I will be refunded for filing fees due to their error. Thank you!
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June 2022 by Salma J.
After writing a few reviews, Carole called me and informed me that there will be a refund issues. Thank you for following up and resolving this matter.
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May 2022 by Sinister Aquarian
My tax preparation was quick and easy. It was also a decent price. My appointment was made fairly close to my first visit. And my tax preparer was nice and courteous.
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April 2022 by Jacqueline Ott
I've had the same person doing my taxes for a couple years now and she's the best! Remembers my situation and finds ways to get the most of my return every time.
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April 2022 by Venajoy Louie
I really enjoyed my tax professional Lorraine, she had been very professional and super helpful
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March 2022 by Jennifer M.
Well I have made numerous calls to Carol the manager and have not gotten a call back. This is deplorable. Maybe someone with customer care experience could call me. These people would be fired if they worked for another business. You have my contact in your system.
