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May 2024 by Danette Dolan
They are so trustworthy and helpful! I am so grateful for their care and kindness!
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December 2023 by Rachelle Ramirez
Love, Love, Love my ring and the service! My husband recently got me a ring custom-made with our children's birthstones and a nice Dimond it turned out beautifully. Everyone was so helpful and the service you get after your purchase, coming in for cleanings or other jewelry.. you feel like family here. Cozy friendly service! Thank you guys!
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December 2023 by William Aho
The owner helped with a watch problem without charging me. :)Great local business, staff is friendly. Definitely worth checking out!
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March 2023 by Ruth Krause
Got a necklace for my birthday from Ben Bridge, the chain broke a year later. Waited 2 weeks for BB to replace the chain under warranty. New chain came apart after 2 days! Went back to talk with them and they saw no issue. Bought a new chain from Borthwick and they even gave me a deal on it. They said I had received a cheap display chain from BB
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March 2023 by Tori West
Helped us find the PERFECT ring and at an amazing price. My family all goes here to get jewelry that is of great quality and with people we can trust. Jillian helped us today, amazing woman and spent time really looking at all the options. Super sweet and gave good advice. Thank you!!
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February 2023 by Ilya
I was coming back from work and didn’t have the cleanest clothes on but decided to stop by Borthwick Jewelry anyways.When I came in, an employee approached and asked if I was interested in see some products. After a bit of a walk around the store I was approached by a man with a gold chain and 2 big ring that said “DIAMOND KING”. I later learned that he was the owner.He asked if I was looking for a ring for my babe. I replied no. Then he kept asking profoundly ”WHY, WHY, WHY” many times over, loudly, after my answers. He was very pushy and really mean with me.I told him I was just looking around.Then him told me that his cameras were watch me, and that I was making him very nervous. As if I was going to steal something from his store!!?Don’t recommend to anyone.Very bad customer service from“THE BOSS”
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September 2022 by Keely Gootkin
Had the best experience when going in to sell some of my late mothers jewelry today. The man and woman who helped me were extremely helpful and kind, they helped me decide which jewelry was worth selling and which ones I should keep. Definitely a sensitive situation that they handled with respect and care, I would recommend this shop to anyone and everyone! Will definitely be returning ??
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September 2022 by Shannon Lynn
Great friendly service!!! They were able to help us get exactly what we wanted at a reasonable price!! Looking forward to future shopping experiences at this awesome store!!
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September 2022 by Marianne Dillon
Repair work is VERY pricey. Some of the staff is pushy and overbearing. I'll be looking for another jeweler.
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September 2022 by Chase Neilan
Have been going to borthwick for years. Tom and his staff are amazing, kind and compassionate. Every item is priced way lower than the chain stores, and you actually know one will recieve quality compared to junk diamonds. Custom order's; check. Vintage jewelry fixes; check. Best prices; check, and you support a local bussiness.
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August 2022 by Jaime Chau
Excellent customer services! Great collection of jewelry and Geodes!!! Love this store for my jewelry repairs. Highly recommended!!!
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April 2022 by ML Vaughn
We are extremely pleased with the service we received. We had two rings appraised for insurance purposes. The work was thorough, affordable and the turn around excellent. The people were friendly and knowledgeable. The shop is easy to get to and there is ample free parking. We will definitely go back should the need arise. I highly recommend Bothwick.
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April 2022 by AnnElise Anderson
Michael helped bring our own ring designs to life and he did a beautiful job! Very attentive and easy to work with.
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March 2022 by Jill Robertson
I’m always greeted warmly and have someone help me quickly . I take ALL my jewelry repairs to Tom as I know my keepsakes aren’t out sourced but stay in the shop . Estimates are accurate and exactly the amount quoted . Tom redesigned my wedding ring and I love what he did .
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February 2022 by Shelley Johnson
What a great experience. We’ve found our jewelry store and look forward to going. The people are great. Sooooo fun. Love the choices and quality of the products. There is literally no pressure to buy anything. But the prices are so great I find Myself buying a little something every time I go! It is not an intimidating jewelry store like some. They can work with all budgets. I’m thrilled with my purchases!!