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October 2023 by Erick Menchaca
Great little hardware store,can pickup just about anything here. And the ladies at the register are always friendly
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October 2023 by Karina Moore
I came here to get a new battery put in for my key fob which i’ve had done multiple times before with no problem. I was running errands and thought I would just stop by and get this done today as well. The women at the front desk were very helpful and directed me to the paint section to get assistance from Daniel. Daniel then refused to do this for me and told me to “look it up on youtube, they have videos on there”…I brushed this off and said that’s okay and wondered if he could at least tell me what battery I need for my key fob, he responded with “well, there is Google”. He ended up finally looking it up for me and showing me what battery I need, but I definitely didn’t need to be talked to like I’m dumb. Obviously I know what Google and Youtube is, I just wanted to pop in and get it done real quick as I’ve always done.UPDATE: The battery didn’t even end up fitting…he told me to purchase the wrong one.
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August 2023 by Jerry Koch
As they say, 'Ace is The Place', by having them close by has helped me as a handyman complete a lot of jobs - because they had the parts or tool I needed - A big plus the staff are friendly, well trained and knowledgeable- Kudo's you guy's are the best
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August 2023 by Denise
Very well-stocked store. The staff were friendly and professional. We hadn't been to this location before but will certainly return.
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August 2023 by Kimberly Washington
This centrally located hardware store has just about everything you would need…unless you have brown/non-white skin. Cerah, the assistant manager(?), was dismissive and borderline rude. Don’t ask for anything beyond basic information, she is not interested in assisting customers or providing an enjoyable customer experience. Andie, at the cash register, was friendly and polite. Micro-aggressions are no longer tolerated by persons of color. Perhaps diversity training?
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July 2023 by Greg Chambers
The staff are very helpful. I am disappointed with the amount of products that are made in China. I bought a few wood screws to secure a bookshelf, the second the screws hit a stud, they stripped out. # made in USA
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July 2023 by Dustin Hoffman
BEST small hardware store in the area! I recently moved close by and I remodel houses so I know the prices at Ace and Home Depot really well. Ace is very close in price and it is very close by and has great customer service! I go here every time when I need something they have.Plus, my 9 year old daughter picked cherries recently and the owner, Phillipe, was so generous that he let her sell them there. It's nice to experience the kindness and support from small business owners towards aspiring young entrepreneurs. It's a rare thing and should be appreciated by our community.!
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June 2023 by Charles Braun
The employees here are very knowledgeable and friendly. They helped me find certain fittings I needed.
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June 2023 by Jonathan Lewis
Friendly service. I like to support my local Ace Hardware because it is so handy and saves me a lot of time and gas to get to the bigger box stores. I expect to pay a bit more but am sometimes surprised that their prices can be lower the the big competitors. Most of the employees are courteous and knowledgable. I appreciate that.
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June 2023 by Karie Gipson
Every time we come in here, we are greeted & asked if we need help finding anything. Most stores don't do this! We love this store & we'll support them & their outstanding customer service! Keep up the awesome job!
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June 2023 by Angelo Gibson
I try to shop local when I can but when a store makes it difficult it’s even harder. Tried to return/ exchange defective screws and was told without a receipt that I couldn’t. It’s a product that only they carry and maybe was $10. The big stores would’ve done it right away. Won’t be going back.
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June 2023 by Don Linrud
The people at ace where very helpful when I got the wrong toylite set and help get the right one.Andthey always smile and willing to help you when you ask
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May 2023 by Ruby M.
i love Salem, OR Ace Hardware so popped by Ace Hardware in Ferndale. Horrible customer service. Nicholas was so obviously not into helping us. you have great products but your staff are miserable or just hate peoples:). Ruby
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May 2023 by Jayson Barretto
Great selection for a local hardware store. Much more convenient than having to wage through isles and isles of stuff when you just need a quick purchase and you know what you want. Some staff are really knowledgeable, but some are young and inexperienced, so service can be hit or miss.
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April 2023 by JulieAnn G
Great place to find that odd item. Best selection of light bulbs that you cant find anywhere else.
