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October 2024 by Jerry Marquell
Not sure did not have what I needed
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October 2024 by Wiggy Grump0
TLDR: Employees tried letting my stuff get stolen and even putting my stuff in harms way, overpriced and rude employees
Both me and my partner dont have a car and are required to walk or bike around, meaning to carry our stuff we need backpacks.
We went there just to find a single screw and the employees demanded we leave our backpacks at the front of the store, out in the open, with no protection from theft.
As someone whos shopped there before they tend to be overpriced as well and the staff are always disrespectful.
The absolute lack of care for my and my partners stuff is unacceptable and frankly disgusting. I understand its to prevent theft but my stuff should not be at more risk of being stolen than anything in that stupid store.
never shopping there again.
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October 2024 by Matt Gullikson
These guys are great. Not only are they helpful to a degree that heavily outweighs what the radio jingle would even lead you to believe, but they have time and again been able to come thru clutch when I've needed some small, obscure part that I didn't think I'd be able to find without going to Bellingham or online. As an added bonus, they're vocally and unapologetically anti-dirtbag, taking on a very vocal and forward approach to calling out thieves. They don't tolerate it, as they shouldn't. It's nice to see a business that isn't afraid to ruffle some sensitive feathers in order to protect themselves, and by proxy their customers, from the dregs of society that are out doing harm to local businesses. Glad to have Ace in Ferndale.
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September 2024 by Bob Dodge
The go to place for Great service. Staff is helpful. I'd rather give them my business than the big box stores.
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September 2024 by Jack Crandell
This lttle, not so little, hardware store has a great selection and will practically have anything that you may need to work on your house or any project that you have a mind. I find myself going there quite lot for those hard to find pieces.
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September 2024 by Rodney Haywood
Great inventory, friendly staff.
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August 2024 by Jack Shearouse
Aces the place with the helpful hardware man!!!!
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July 2024 by Steve Herrick
Most helpful, have what l need
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July 2024 by Tricia Griffin
A frustrating experience for me this trip. Placed an online order saying it was in store for pick up and when I arrived it was not at the store it was at an offsite warehouse. Cancelled the order and bought what I wanted elsewhere.
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May 2024 by Tana Mill3R
I know I'm going To have a comfortable and rewarding experience if i head into the Ferndale Ace Hardware Store. The employees are obviously vetted well for their positions. Staff has been nothing but knowledgeable, kind, and eager to help find solutions. 25 stars!!
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April 2024 by NwTechnique
Went to return an item, was not sure on the return policy and simply asked if i could return. One associate said yes and started the return. Then another walked over and proceeded to be condescending and say we do not make a habit of taking returns on items people use as rentals. I have never returned a used item, so this was an unwarranted and rude comment. Spend your money at Home Depot or Lowe’s.
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April 2024 by nathanael harris
Everyone was helpful and smiling!
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March 2024 by Ann Van Duren
Ordered same day pick up and still wasn’t ready 3 days later. No update. Called twice and employees very unhelpful and non-apologetic about anything. They said they couldn’t cancel my order for a couple days since that is when the item will be coming in? Finally told me when it was coming in after I said I wanted to cancel my order and it wasn’t coming in for another 3 days. So same day pick up turned into 6 day pick up? I would not recommend ordering anything online for “same day” store pick up. Customer service not good either. Very disheartening.
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March 2024 by Kashia Espedilla
Love the staff at this Ace location, always helpful and knowledgeable. I make this my first stop on home projects.
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February 2024 by Richard Koss
They are always extremely friendly and helpful. I can always get whatever I need ?
