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July 2023 by Ace OfMace
Terrible customer service. I’m closing my account and never using them again. Terrible terrible terrible
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March 2023 by Margaret kimani
It's the best bank the staff too are soo nice especially Maria and Grace they are the best.
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December 2022 by Pam Sireech
My sister, daughters and other relatives use WSECU banking and I really love their customer service. I am so happy I transferred banks.
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November 2022 by Brennan Camat
Don't use their ATM. It'll either jam, eat your money, or malfunction in some other way.
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October 2022 by Richard Hall
This is a good branch and the staff are knowledgeable and friendly. These reviews, however, include lots of identical mispelled complaints and are bogus.
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October 2022 by Anely Manalo (Anne)
I came in to make deposit on my savings. Then I inquire and open a checking as well. I also inquire about re-financing and Grace help me go through the process and in no time I was approved. She was very helpful and friendly. Now I have a car loan, checking, personal loand and credit card all in ONE BANK. Thank you WSECU.
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September 2022 by darksquall498
I want to say if you bank here already the staff are very friendly, helpful, and it's a wonderful location. My issue is with the online banking. I have a car loan through them and decide to pay off a significant chunk of the loan. I'm lazy so i don't want to withdraw the money from my institution and pay them to avoid the $9 they charge for paying a bill online. They also don't allow more than a $2000 payment so my $4200 balance costs me an extra $27. I have no reason not to trust my balance is paid off since my listed balance was visible and i paid ALL OF IT OFF; but ya know what I just wanted to finally see my car loan be $0. To my surprise it's like $13 because i guess my remaining balance can't actually be my remaining balance and i'm not going to pay online for a more than 50% added fee for something any other institution doesn't charge for. I'm going to hand in my final balance and a middle finger which again will not be at the employees, the employees are great, friendly, and helpful. My middle finger will be pointed at this POS institution i'm thrilled I don't have an account with.
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August 2022 by Anely Manalo
I came in to make deposit on my savings. Then I inquire and open a checking as well. I also inquire about re-financing and Grace help me go through the process and in no time I was approved. She was very helpful and friendly. Now I have a car loan, checking, personal loand and credit card all in ONE BANK. Thank you WSECU.
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December 2021 by Calvin N.
Couldn't find the exact location to say something about but the company whole is f***ing garbage. I'm on the phone for 20mins waiting for absolutely nothing. They took a withdraw of 7k without me being authorized. Don't ever use this
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October 2021 by John McGough
Non-profit.
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March 2021 by Léo Panitan
Grace is very helpful! I just stopped in and she helped me out with fraud protection, a deposit, payment and creating a new card on the spot!I enjoy coming to this location because of the service but also they are very serious about social distancing, having the line wait outside. Way to go!
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October 2020 by New number Gilbert Bell
Great customer service
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August 2020 by Michael B.
Amazing bank to bank with, however, at this branch if you're going in to be serviced, try your best to avoid seeing the teller at desk number two. The teller at desk number two is ALWAYS unpleasant and rude. I'm always beyond satisfied with the service with other tellers, but with this teller, every time I see her, she's always rude. It seems as if she hates her job and it's an inconvenience for her to help customers. I'm looking into other banks to service my loan so that I could refinance and bank elsewhere to avoid seeing this teller.
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July 2020 by Chase Ojala
After 8 years this bank has fail time and time again. They are way over capacity and cannot handle their number of clients. I have been trying to get somone on the phone for 7 days.
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December 2019 by Devi N.
All I have to say is good things. I made a bad midtake whrn I was younger and fell for a " personal shopper" scam, and bank of america put this horrible flag on my name even though I never owned them money. BTW NEVER bamk eith bank of america, they are the worst. But I explained the situation to the Olympia WSECU because i was at an age where i need a savings account and create credit. After explaining, they were the ONLY bamk that would approve me and help me with my credit. They did say the flag would drop after 7 years but I was still able to get an account. I was forever grateful. I have now a savings account and a credit card, and I just applied for a loan, but the person I spoke with reviewed my acct and stated it would be better to consolidate to help me credit and my debt. I honestly have nothing bad to say, their fraud department is literally AMAZING!! They call you immediately when a charge is out of the norm and discuss it. Everything they offer is truly excellent and the facy that they are still helping me with my credit and debt means the world when other banks wanted nothing to do with me all because I was young and made a mistake. They also give you tips on how things could be fraud! Every location ive been to have always been extremely helpful and extremely nice! I believe my favorites are fed way, lakewood and olympia! Thank you so much WSECU for always being supportive in my life and my banking situation, you guys truly dont understand how grateful I am.