-
August 2024 by Emily Berg
Nick went above and beyond helping my husband and me, get a huge package sent off to Amazon. Thank you Nick!
-
August 2024 by Heather Ess
Just stopped in to ask about a personal mailbox and got a document printed.
The purple shirt-wearing guy that helped me had the best vibe, and honestly, the morning & last couple of days have been sad, stressful, annoying, etc.
This UPS store employee somehow lifted my spirits.
I don't know if that's his real personality, or if it's hos "customer service persona" either way, he seemed genuine & i got the impression he actually enjoys helping people.
(I withessed him help other people too)
The other employees seemed cool too, I didn't really interact with them.
As far as services offered, they have a lot.
Anyway, thanks again for the information today, and I hope you all at the store today have been told you did good work today, (and everyday, I imagine )
Thanks for showing up today & inspiring me to ne more outging at work
-
August 2024 by Madison Johnson
I visited the Federal Way UPS store this past Saturday and I was extremely pleased with my experience. I had placed a large order on Amazon and had 12 items that I needed to return. I felt bad going to the UPS store with 12 different Amazon packages to return at 4pm on a Saturday. I was greeted by Teyinna when I walked in. She was very helpful and made this a very pleasant experience. She was very patient as I had to scroll through my phone to find each of the individual return labels.
I highly recommend this UPS location!! Teyinna and the other staff members were very helpful, patient, & kind.
-
August 2024 by Sarah Roberts
Had a horrible experience at the Campus Drive UPS store, so I brought my item here and was very happy with the service. Nick was extremely friendly, helpful, and professional which made me feel confident that my item was in good hands. I’ll be returning to this store in the future.
-
August 2024 by Brandon Santiago
Great services, fast and understanding. Customer service is top tier. When you have a problem with you packages they are fast to get on top of it. There shipping is top tier as well.
-
August 2024 by Timothy Walsh
Poor customer service
-
July 2024 by Stacy Weller
I took fishing poles in to be shipped on June 10, the supervisor informed me they would arrive on the 13th. I haven't received them yet. I've called twice to try and find out what's going on and I've been put on hold & disconnected.
-
July 2024 by Goat Man
Twice I have used this location for Amazon returns and both times the people inside have given me grief over packaging noted both time the items were in original packaging just needed tape. I am not spending 7 dollars for their tape. Do not use this store for Amazon returns. They obviously don’t like them.
-
May 2024 by My Thoughts
There is a young disrespectful cocky male that you have running your store. Knows nothing about customer service and how to treat people, let alone elders. I will be putting a formal complaint in writing to corporate. Let a huge line form, leaving one cashier alone, while doddling in the store. Zero common sense, to assist the other cashier,while also wearing headphones, and no name tag. Gained huge pleasure in down grading and repeatedly antagonizing me with a audience. Was extremely hostile towards me and challenging.
Never have I experienced anything such as this, nor will I again. I will never be back. Good luck with having such a inept, unknowledgeable, unethical, unprofessionsl and extremely lacking individual running your store Received wonderful compassionate, quick service at the location in Auburn.
-
March 2024 by Gene Jackson
Nick the customer service associate is extremely helpful, positive and smiling every time I visit. This young man is a shining example of “service with a smile”. Well done. I will be completely loyal to this UPS store! Gene **********
-
March 2024 by Sindu
This store has an amazing team. They're so welcoming and supportive. I absolutely endorse this location. Plus, there's ample free parking available here.
-
March 2024 by MARIUS ZATREANU
Uneducated employees
-
February 2024 by Natalia han
Very rude, and slow working employees. Waiting period is way longer because it takes forever to get something done at this UPS.
-
January 2024 by Kaylee Marihugh
I came on a Saturday morning and Nick was so kind and helpful! He was patient with me even though I kept messing up the order… such a sweetheart!
-
October 2023 by Abi Hernandez
Extremely helpful and friendly associates helped with all my needs.
