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March 2024 by Dominique Capers
The process to get a device was quick and easy and they answered all my questions and concerns
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March 2024 by Anthony Greseth
Brought my phone to Tacoma store where I purchased it because I couldn't get the camera to focus and they told me to take it to the Federal Way store and even though my warranty was a few days expired they fixed it for free by replacing a defective part. Within a few hours my phone was as good as new!
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March 2024 by Eduardo Alvarez
Excellent service and María is a very attentive person and gives you options according to your needs. The service is very satisfactory.
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March 2024 by Peter Torres
Great service, Giang was super helpful with all my questions. I picked up my laptop same day everything worked out, helped me get the most out of my loans, I very happy with my purchase. ? Thank you! Giang.
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February 2024 by Nora Torres
Maria help us out she was very friendly and helpful and nice I would recommend on coming to the phone guys federal way store...
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February 2024 by PRISTINE TECH
Customer service was excellent. Had a bit of an issue with my device and there was no hesitation with getting me taken care of. Kylie and staff were extremely helpful and I’d for sure go back to do business with them. Thanks Kylie and the team at the phone guys in federal way.
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January 2024 by Jay Tee Dee
Kylie was a great help I love my new phone!
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January 2024 by Hannah McCrary
On 12/30, I brought my iPhone 14 Pro Max into this location to have the back glass fixed as it had shattered. I returned later that day to pick it up and it looked good as new! The sales rep that I spoke with told me I had a two week warranty on the glass in case anything were to happen. She specifically voiced "if it breaks" when she was explaining the terms to me. I also dropped off my Apple watch Series 6 for a battery repair the same day and left feeling very happy with the service.As soon as I got home, no more than an hour later, the back glass cracked again as I was putting my phone case back on. I did not drop it, there was no forceful impact of any kind; and yet the glass shattered all over again. This was around 6:00pm so the store had closed for the evening and I was unable to call.On Sunday, 12/31, I called the Renton location and voiced exactly what had happened to the sales person. She told me I could take it back into the Federal Way store and have it fixed free of charge as long as they had the parts in stock. Monday morning (1/1), I called Federal Way and told them the situation; they also told me I could bring my phone in this week and have the glass fixed under warranty.Last night (1/4), I went to pick up my Apple watch and was greeted by the same sales rep that gave me my phone back and explained the warranty. I asked if I could bring my phone in this weekend for the 2nd repair... she told me yes, and that they could give me $50 off so my total would only be $200. When I asked about the warranty and brought up that I was told it was free of charge, her response was "it doesn't work like that" even though she was the one that had explained the warranty terms to me in the first place. I left very upset and decided to take my phone to the Apple store instead.Since getting my watch back last night, it is not functioning properly. Initially, it turned on and re-synced to my phone. However, less than half an hour after getting it set up, the screen blacked out and it appears to have factory reset. Now it will not connect to my phone whatsoever, even if I go to pair it as a totally new device. It isn't recognized by my phone as pairable. And it continues turning off and restarting as a new factory start, without me even touching it.I am very unhappy and disappointed with my experience to say the least. I wasted $250 on what was probably cheaply made back glass and $80 for a non-functioning watch. Will not be going back.
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December 2023 by Spencer Hawkins
Definitely a small business ? came in here to buy a cheap unlocked eSim compatible refurb, the salesperson recommended the perfect phone at a decent price (s20 5g at about $280--looks like prices have dropped since then, womp womp.) Even so I was in and out in like 15 minutes. Will definitely be back if I ever need more phone stuff!
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December 2023 by Dennis X
They did not have the phone I wanted in stock and they had to order the RedMagic 8S Pro Aurora. I was approved through Acima leasing. They charged me $1,099 for the device which actually costs $799 through the RedMagic website. If you can avoid leasing, you'll save yourself a lot of money to just pay outright for the device because I have a feeling that bumped up the price to take advantage of me. Shipping doesn't cost $300... I'm not happy they charged me $1,099 for the device... But at least I got it and it only took a week to arrive.
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November 2023 by king pablo kimani nyanjuiboy
Maria was very helpful and she made me understand everything about the new phone I got, most definitely I will come back keep up the good work Maria.
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October 2023 by James kmoney
Thanks to Maria for an awesome customer service. She's highly skilled and did an excellent smooth transactioning from my old to new phone. She also followed up and made sure my device is functioning properly. I'm happy with my purchase. I highly recommend The Phone Guys for my next device.
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October 2023 by Vitamin D
recently purchased what was supposed to be an unlocked samsung note 10-+ . i had it 4 days and broke the screen from dropping it on my floor hey this happens right? Then they acted concerned as if they would help me do something about the fact that i left with a device that was under par to begin with. Maria did give us great service but i specifically asked for an unlocked phone and this dam thing can not even be unlocked. very very UNHAPPY with almost a 400 dollar sell and the wait time in store sucks as well.
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October 2023 by Riley Huff
Great customer service and won't rip you off like your phone provider. Staff is super helpful and didn't make me feel stupid when I came in for a glass repair that ended up just being a busted screen protector. Thank you for your help!
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September 2023 by Dione Johnson
I had the most amazing service! Very helpful and assisted me and picking the best advice for me, the best plan for me and giving me very detailed help in the areas that I am unfamiliar with with my device and the process. Well always go back to Phone guys for my new devices! and Rolando is the best service rep ever!
