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April 2024 by Salim Aziz
Very knowledgeable. Been shop for shoes there for 3 years now. They identify your feet type and what it might need to make them comfortable. Never in rush. Will not sell me anything unless both of us are satisfied.
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February 2024 by Ana Reyes
Today I got a bad service. Early morning. I encourage this particular employee to be able to help and be mindful about everything she does.
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February 2024 by Steve Meier
Amazing help and a personal touch to the shoe experience.
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February 2024 by Krissm Acosta
“I came to Sole Perfection because my doctor advised me to get shoes here. The staff at this location was very rude right from the beginning. I have never felt more judged. The African American woman with short hair, who assisted us, gave me a hard time for wearing men’s size shoes. I explained it was my preference, but she said, ‘Well, that’s the problem.’ Despite never having an issue before in other shoe retail store, I won’t tolerate being told what gender shoes to wear. It was a very disappointing experience. I’ll avoid this store, and I won’t recommend it due to the disgusting behavior, lack of professionalism, and respect. Just sell me the shoes, it’s that simple.”
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January 2024 by Jennifer N.
Extremely helpful staff. Expensive but excellent quality shoes. I highly recommend this store and most of its brands.
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January 2024 by Tina J.
Wanda Sue was so knowledgeable and a great help! I have since heard from someone else that I had just met how wonderful she is and so agree!!
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January 2024 by Krissm A.
"I came to Sole Perfection because my doctor advised me to get shoes here. The staff at this location was very rude right from the beginning. I have never felt more judged. The African American woman with short hair, who assisted us, gave me a hard time for wearing men's size shoes. I explained it was my preference, but she said, 'Well, that's the problem.' Despite never having an issue before at other show retail store, I won't tolerate being told what gender shoes to wear. It was a very disappointing experience. I'll avoid this store, and I won't recommend it due to the disgusting behavior, lack of professionalism, and respect. Just sell me the shoes, it's that simple."
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January 2024 by Melinda Wharton
They are much more worried about commissions than making customers happy. They sold me &500 worth of shoes, and only one ended up fitting! I am so irritated!
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November 2023 by JamesHouse
Worth the drive from Seattle. Sales people very patient and helpful and love all the comfort brands under one roof.
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October 2023 by R & J James
Worth the drive from Seattle. Sales people very patient and helpful and love all the comfort brands under one roof.
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September 2023 by D
The ladies who work there are incredibly helpful and knowledgeable!
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September 2023 by Laura Needham
Employee wasn’t helpful with shoe selection nor was she knowledgeable. She acted as though I was bothering her by asking questions. Terrible service. Go to Gentry’s in Kent before wasting any time at this store.
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September 2023 by Debra Boawn
Sales people very nice, and work very hard to find the right shoes for you. They work very hard and are very respectful.
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August 2023 by Darrell Pelley
Very friendly and knowledgeable staff, and a helpful loyalty program. Very busy and always seem to be a wait to get help, then another wait to check out, and more often that not, don't have a full inventory of sizes. However, they carry the shoe I need, and between the Tacoma and Federal Way locations, I got what I needed. .
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August 2023 by Angie Agostino (AgostinoCreative)
I bought a $68 pair of shoes and within 5 days the stitching was coming apart. I took the shoes back to the store to have them give me a new pair and I was told the cannot do that without the owner’s permission. So, I asked for the owner or manager and neither were available. The clerk took down my name and said she would call the owner/manager and see what they could do. This was on a Thursday afternoon. I was told I would be contacted on the following Tuesday to see what they could do. No call. I finally called them at 6pm that Tues night and was told they can only get me a store credit. I don’t want a store credit, I wanted an exchange for the same pair of shoes that aren’t coming apart. They could not do that for me. So now I have a pair of brand new sandles that are falling apart and that is that. This type of customer service is the worst. I won’t be back and I’m telling everyone I know, buyer beware. Thanks for nothing Souless Perfection “shoe” store
