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March 2024 by Peter A.
I have been going to Petco for over 20 years. My pets have received grooming and vaccinations. I have spent 1000s there over the years. I have been a loyal customer. In recent years, I have been biting my tongue. Petco markets itself as a place for "low cost" vaccines midnight. It used to be that way years ago. The lines used to be out the door. The vaccine prices are more than the vet I bring my dogs to. Ludicrous! A couple of weeks ago I got some vaccines for one of my pups, cost nearly $100. Today 3 weeks later I got a booster shot for $52.55. The check in is painful. Seats are in isles. The floors are always FILTHY! There is no cleaning in this store...utter filth! Pets have contagious diseases. The floor should be sanitized every day! I bet it has been years since a mop hit the floor. I bet if you took a swab of the floor and tested the results the diseases found would be astronomical! How you pay for things is always crazy as well. Generally, there is only one person at the register. Today there was only one at the register and there were 12 people in line. To add insult to injury, the person took my dog in the back and gave me a slip to go to the front register. There were 11 people Ahead of me. They called me on the phone for me to pick up my dog, but I was in line. Nuts! The same holds true for when you get your pet groomed! They give you a slip and you have to go wait in line to pay. Why can't the vaccination clinic as well as the grooming clinic have their own registers!? I am so angry today with my experience that I had to write it here today. Change your website language that illustrates you are a HIGH COST vaccination clinic and NOT a low cost one! This is a clear example of fraudulent false advertising! Your door is disgusting. I will not go back to this filthy hell hole! Clean up your act!!'
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February 2024 by Mark Brady
Great lizard section and supplies
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February 2024 by Faye Lewis
Fish depth is great.
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February 2024 by Julian Jones
Rumor has it pet stores are evil. Now the few times i've been in here I see why. Older guy locking the doors was a little rude but I get it, your website says you close an hour later, I'd be annoyed too. But he made the effort, let me in, and asked what I needed. He makes a call out for 50 crickets. Now idk if thats asking a lot, but to the lady that handed me bag of around 8-10 crickets is a joke.Separate story but while I'm here, over a year ago I came and bought a beta fish. Then for whatever reason the old lady at the checkout put a hex on him, saying "your fish is going to die" before even saying hello. No context, no history. Just a grumpy witch.
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February 2024 by Brian Thompson
Long due review for the kind folks here. I have been getting my supplies and equipment for the past year and had nothing but excellent customer service where the staff has been knowledgeable with great recommendations. Today, I unfortunately ran into a situation with the online order service where they sent it to the wrong address. Amber, who I have met before and has helped me today by providing me information with steps to get this resolved, would be considered as someone with high praise in our community, even super hero like. Without her and the support that backs her up with day to day challenges, this world would be left in ruins. Thank you very much for all my past and future needs
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February 2024 by Mary Aramburu
This is my regular pet store I go to for my lizard and my fish. I get meal worms and crickets for my lizard, and aquarium things for my fish.
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February 2024 by Isa B.
Tried taking my dog for a trim, I was able to schedule the appointment quickly so I'll give them points for that but the lady that was going to cut my dog's hair gave me bad vibes from the start. She and another employee started bickering right in front of me, it was awkward, and unprofessional. The lady was very nice but honestly looked like she was on something, and I was trying not to judge because I don't know her story and I was willing to give her a chance but when I did talk with her she just wasn't understanding what kind of haircut I wanted for my dog, she kept trying to push for shorter hair. I made a lame excuse and left, my momma bear instinct told me not leave my dog with them.
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February 2024 by Lindsey Drake & Todd Snyder
Used to be a great place.
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February 2024 by Marnie Diston
I had a horrendous time at this place. It was clean, had friendly staff. I was walking around to find the animals to look at. I saw ferrets!! They were cute. To take the pic I submitted with this review, I reached and put my phone over the enclosure. While doing this, I made the life altering mistake of inhaling through my nose. Well... this happened yesterday and I can still smell it, like an itch at the back of my brain. My eyes watered. I gagged. My partner saw the face I made when the stench, unsolicited-ly, entered my nostrils and nearly died laughing. I probably have ferret pink eye now.
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January 2024 by t
The conditions of the enclosures the animals are in is absolutely deplorable. Every single cage was littered with feces, including in their food!! There were dirty drinking containers, and filthy paper bedding those poor animals have to sit in day after day.It’s clear the employees at this particular establishment have no regard whatsoever for the wellbeing of these animals. After raising concern about said conditions of the cages, the lady at the front could simply care less.I felt ill leaving that store after seeing the conditions all the animals had to sit in, so I truly don’t understand how those working there are okay at the end of the day leaving them like that.
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January 2024 by Skylee Casto
Very very rude lady. Lady with the colored red hair I believe was very very rude when I talked to her saying they had some females. I was just trying to make a tiny conversation and I wasn’t even rude. I was just excited they had betta fish I was looking for. As I was excitingly telling her about the fish, she rudely tells me not to talk to her about that then points at the “male” print on the container and said “See it says male”. Sorry for being overly excited? I’ve been traveling all around Washington and I was at the petco in Bonny lake and had a very awesome guy help me. I’m sorry but I’ve been to federal way petco many times and never had good customer service. FYI, I breed bettas and are very aware of how you can tell what is a female and what isn’t. So again very rude on that lady! Also some of their bettas was sick(new arrivals)
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January 2024 by Russ Wall
The aisles are not labeled. It's confusing because dog stuff is all over the place. It would be nice like a grocery store has so I can go right to the cat stuff.
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January 2024 by antoinette mikell
Great groomers always!! Loulou is always ready to zoom on in for her spa day with all the loves, rubs and hugs they give her, but she returns that with tons of licking. They love the pets and they do great at getting the job done and pets looking good. Keep up the great work.
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January 2024 by Melissa Kemerling
I went to return something I bought and did curb side pick up doe and they where trying to give me less than I paid for it.
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January 2024 by M Scuba
They had what I wanted but I had to hunt for it. The ratio of dog products to cat products is heavily lopsided towards dogs. They had TWO full aisles of dog collars and dog chains/leashes yet the cat collar section was just some 3' length of one aisle in the extreme far corner way at the back of the shop. If cats could hold up signs and yell in human languages they'd be protesting in front of the store!! Lol