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January 2024 by Paul Moran
I just wanted to fill some balloons, and they kept trying to up sell me
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November 2023 by Brandon Walker
I only give it 3 stars because it was a party store and I couldn't find invitation cards. However you can find everything you need for themed parties and balloons and more! Everything you need for kiddos party! I did a Pokémon theme this year for my kiddo
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November 2023 by Brandy Nelson
If there was an option for no stars I would've chosen it. Clerks were rude the store was a disaster. And after seeing other customers use restroom key, when I asked to use restroom I was told they don't have one. I guess they only let some customers use it. I will not be buying anything here today or any other day.
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September 2023 by Sandi Whitmore
Customer service is non existent. Four employees talking behind counter ignoring the two customers standing in front of counter. Then one just looked at us and walked off. Store was full and clean.
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September 2023 by Azr'YAH Lorenz
Plenty of things to put on a big party. From weddings to birthdays and any occasions.
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July 2023 by GreyGrale
They turned me into a hyper edited man with really pale makeup (see photo below for reference)
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July 2023 by Ness 89
Everything was great until what I assume was a supervisor or manager was being incredibly rude to his employees. There were two female employees at 5:30pm 6/13/23. One at the balloon area filling balloons, the other was in the back and the manager was telling her what he wanted cleaned off the shelves. He spoke to her in such a degrading way, even swore. When I went to the front to pay, the nice lady who was filling balloons radioed for him to come to the front since he was logged into the open register. He immediately said to her, in front of me (a customer) “why wouldn’t you just ring her up on check in one?”his tone again, was incredibly rude. She said to him that it was broken. At which point he told her to open register 3 and check me out. At this point the smaller girl came to the front and he said to her “I don’t want to see you up here again, I told you what you need to be doing”.Maybe the employees were not working before I came in, or slacking off, but it took all my control to not say something to him. I am a manager of a clinic and would immediately terminate someone I witnessed talking and degrading staff like that, especially in front of customers.
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July 2023 by Andrew Wagner
Unfortunately this is a dying store... I won't be back but it did have all the party necessities!
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May 2023 by Robert Reynolds
Party city has everything we needed for our sons bday party. Turning 4.. it's nice to one stop shop for lazies.
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April 2023 by Corim Cox
Very kind service! Balloons we requested were done perfectly.
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March 2023 by Blasian M.
This is the worst experience I've had at a party city. I made an online purchase and I came to pick up an order of 15 balloons, they gave me 10. I came to get a 24 count of regular WAX glass candles, which I pre-paid Extra for. Instead they put these cheap LED candles in my bag. Whoever was in change of the balloon section or preparing the orders need to do a better job. These are orders that customers already paid for. When I order things, I expect to get what I paid for; nothing less. I would NOT recommend the Federal Way location.
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February 2023 by Ema John
I will never go back to the store anymore technically they are stolen money from customer. I was so up set yesterday they charged me $21 just to fill helium( air) to one valentines teddybear balloon. No recommended to anyone to this store.
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January 2023 by James Howell
Kinda a messy store. One employee was super disgruntled.. Clearly did not want to be there, the other was very enthusiastic and helpful.Overpriced items and haphazard layout with bad attitude employees make a bad rating.Only reason I gave some stars was the very nice other employee.Do better by your employees and you'll see improvement
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December 2022 by Jspec 1120
Prices are way too high. But my daughter is really excited to put together gift bags for her birthday. There was a worker there named Jamaica who was kind and helpful. She was really nice to my girls and even gave them mermaid balloons which they loved. Thanks.
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November 2022 by Cynthia Garcia
No carts or baskets and they had limited Halloween items. I went 2 weeks before Halloween. Employees weren't very friendly and talking to others instead of greeting customers.
