Mattress Firm Federal Way Crossing is dedicated to helping customers get their best sleep every night. The store's Sleep Experts® are highly trained, with over 200 hours of experience, to provide personalized solutions with mattresses, bedding, and essentials. Customers appreciate the friendly and professional staff, with reviews highlighting staff members like Linda, Kenneth, and Lynn for their respectful, helpful, and knowledgeable service. Linda was praised for respecting budgets and ensuring customers found the right mattress, while Kenneth was noted for his expertise and assistance, even helping with transportation. Lynn was recognized for her patience and attention to detail, making sure customers received exactly what they wanted. The store offers top brands such as Sealy, Tempur-Pedic, Serta, and Sleepys, often at great value, especially during sales events like Labor Day. Delivery is prompt, and customers leave satisfied with their experience.
Kenneth gave outstanding customer service today. He was extremely knowledgeable about the different products and helped us find the best mattress for me and my wife. We would definitely shop with Kenneth again.
October 2024
Linda was great! She was respectful of my budget and made sure I got the best mattress without going above that limit. It will be delivered this week, I can’t wait!
September 2024
Jeffrey was very thoughtful and helpful period great salesman didn't push
