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January 2024 by Kristina Anderson
I was shocked by the way me and my group were profiled and asked to leave the store.We traveled from Kent/Auburn specifically to visit "Hobby Lobby".My daughter Nichole is an adult disabled person who needs oversight. I brought a 3rd person who wanted to shop and could help me keep an eye on her.So, my friend Rose took my daughter and shopped separately from myself.They were being playful while shopping..I noticed them once within 10 minutes. After that, a security person walked up to me and just stood there.I asked what she wanted .why was she staring at me and she said my group had been kicked out of the store.She and two others all stood there watching me shop.To make a long story short, she told me I had to leave as well. So I left about $150.00 or more worth of merchandise there in my cart and leftI have never been treated with such disrespect by a store before.I won't ever shop there again. Kris Anderson
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December 2023 by Yolanda Smiley
I'll never NEVER shop at that hobby lobby again.
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December 2023 by Sandy N.
This review isn't just about this location. I am buffled by the lack of good customer service, everywhere at most HL. I was at this location looking for a specific yarn. I was in a row in which I thought all their yarn was available. I finally tracked down an associate,that might be able to help me, she did inform me there were two more rows of yarn. Did she happen to walk me over and help me find my yarn, no way, she pointed. It's not this location but every location AND all department I've been at. I have either heard it is over there while pointing and that's where they expected me to go or we don't have it here but weren't willing to find elsewhere. In that case you hear, "Here's their phone number." Nobody helps you find anything beyond what is within a 15 foot of where they standing. I could not be sadder about lack of good customer service in general, especially here that an organization, I thought was more custom centric.
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December 2023 by Natalie C
Seems like no employees at this location feel like working ?! We were checking out and I asked for a bag, she said they were out but when I looked around there were bags at other registers, so I the customer had to grab a bag and pack all my stuff. And when we told the man that works there they should restock their bags he wasn’t very nice about it. Also there is absolutely no good customer service there, super disappointing!!
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November 2023 by Jasmin farrell
One of the workers, Olivia was her name, she was super nice and helped me with prices of Christmas stuff, she 100% deserves a raise, as soon as asked her for help she seemed so friendly and sweet, and is probably one of the best workers I’ve ever encountered.
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November 2023 by J. Cabebe
3.5 stars .. its a big store but the only rhing was the Christmas decorations are overwhelming. I felt like they had the same stuff in different aisles. The cricut section was like 1 row and didnt have a lot of items. I didn't see any silhouette materials if they did I missed it. I asked if they had a craft cutting tool like a cricut that cuts vinyl only you do it manually with your hands and she had no clue, she asked another associate and she didn't even know what it was after i showed her. Clearance bin was a disaster. They had letter patches that no one hardly use like X Y O etc. And you have to search for the other clearance stuff. Either a different aisle or in shopping bins. And if its full and want or see something in the bottom you have to rearrange the ones on top... Sighhh.... After all the stuff i read bout this place my first thought was overrated. Thats just me.
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November 2023 by Vicky Cabuco
If I could give this store a zero I would ..Came in bought some items which it’s hard to carry the items individual they are out bags, I ask the manager why he said reason behind it a lot of customer , really it’s holiday get more supplies . STOP BEING SARCASTIC JUST APOLOGIZE!!!!!
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November 2023 by Karen M.
I went to Hobby Lobby to pick up some items to make some holiday pieces. When I walked in there were three employees talking to each other, I don't know whether they were talking about work or just talking. I asked for help and they pointed to where my item should be. I couldn't find the item and so I went back and told them I couldn't find it, one of the women was super kind. She went back and got it for me. I then told her I needed three not one, and she gladly went back and got me the one I needed. Her name is Natali.
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August 2023 by Carmel Charlton
The cashier was very friendly and great at small talk and making people want to come again. The store is large and has all kinds of crafty stuff to get ur creative juices flowing...from models, arts & crafts, acrylic paints, miniatures, frames, sewing stuff, etc. Come and check it out but don't be in a rush cuz u will want to look at all the cool stuff in there.
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June 2023 by Jennifer P.
I needed a few blank tshirts for a project and I stopped into hobby lobby this morning. They were restocking the floor and only one of the sizes I needed was available on the rack. The box of new stock was sitting directly in front of the shirts on the floor. I asked an employee if she could help me grab a couple sizes instead of digging through it myself. She told me it wasn't her section and that she didn't have time and the "truck would take all day and I should come back tonight." I explained that I couldn't make it back as I have to work. She said "oh sorry." I said I would really appreciate if someone could help me because I really need these items. She said she would ask the person in the back who's section it was, and then returned saying "he is busy and doesn't have time." I was tempted to grab the shirts myself from the box but instead put back the one size you did have on the floor to go to Michael's instead. Terrible customer service!
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April 2023 by Molli Wilson
Over the last few days, I visited “Hobby over 4 times for Lobby”various reasons,I needed to go in various sections( including the soft s section those items- we h over the counter yebesbznd bring the boots
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April 2023 by Erin B.
I feel awful for all the associates who have to work and have Bella as their manager. She has utterly no people skills and clearly thinks she Is better than everyone which she has no right....as a Hobby Lobby supervisor. She blatantly accused me of stealing because I had to run out to my car to get my phone charger so I could transfer money into my checking account. And then continued to talk shit even after I returned to the store to buy my items. Intentionally loud enough for me to hear. The gentleman who rang me up was amazing. Unfortunately I will not be shopping here anymore as I would rather go somewhere where the employees know how to be respectful. You're a minimum wage retail nothing. You can be easily replaced. In the meantime keep on losing customers for your employer, they love that.
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March 2023 by JBK Gaming
We bought $300 worth of items only to get followed around this store’s location and for them to call security check as soon as we enter the store. Employees came around kept looking in our basket really focusing on what we have. Both of us have experience in retail and there was no customer service. We even showed the pizza we had to show we’re not stealing. Staff was rude and standing around laughing and carrying on while other customers had felt the same way as we did.
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March 2023 by Kealin Guitron
I hate going to this Hobby Lobby because everytime the manager always comes up to me and has to stick to me like glue, eyeballing me like I am some thief. Just because I am a guy that likes to do art doesn't mean I am here to steal. I found a package of pens that had some missing from it and I handed it to him and told him there was missing pens from the package and he goes hmm and sets it back down by me and walks away from. On top of that he was asking his employees who were stocking items on the shelves multiple questions about products and even things on how to do his job. Not to mention he has stopped me at the door twice after I have paid for items and asked me in front of customers if I had any of his items that I did not pay for before leaving the store. Maybe once this manager is finally gone from here I will update my review to better one but until then I advise anyone who is thinking about going here to stay away.
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February 2023 by Cheryl Rehaume
Great place to find everything for all your hobby interests. The sales signs however are quite misleading. They put sales flyers on the end of the rows. However, they do not always make sense until you are paying for items. THEN you find out while checking out that your items are NOT in sale. They could do better in this area.
