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February 2024 by LUKE JOSLIN
Jessie was thorough, efficient, and polished in conversation. His service is above par for what I've come to expect from rental companies. Several years of field work, and I've never had such a smooth and painless return.
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February 2024 by Steven Sun
Unpleasant experience. I was booking a car. They registered my complaint information and told me to pick up it the next day. Then I came. When I tried to pay the bill, I found I did not take my credit card. Then my wife paid the bill. I found the renter name changed to my wife. But their employee did not tell me about it. I singed my name on the contract but the renter is my wife’s name. At night I found it. Then I came to this Federal Way shop. But after I explain it to one of their employees, she said it is not their fault. I asked to talk with their manager. Their manager told me the same things with very bad attitude.
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January 2024 by Crystal Yun
All the workers here were super friendly and helpful, especially AJ!Car came back to us in perfect condition and they did their job cause I couldn’t even tell that the car was in an accident.Will definitely be coming here for future car problems!
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January 2024 by paul tetloff
Fast service
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January 2024 by Kristen Giroux
They were great!
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January 2024 by Dr. Jashon Banks Sr.
I ma very familiar with Enterprise but in the Federal Way branch, they had a sense of humor and very welcoming into this space. It was very quick efficient. They kept me in the loop if I needed anything. A very great experience.
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January 2024 by Teresa Dennis
Great price, friendly service and even upgraded my car. I was very happy with the experience.
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January 2024 by Jenni M
They made the rental process very easy.
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January 2024 by Vladimir Temchuk
Great management and awesome agents.
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January 2024 by Amanda Gemmill-Strauss
Not very pleased with my experience at this location. Made no mention/offer of pick up service though that is what Enterprise is known for, did not inform me of reduced business hours or not allowing after-hours drop off, extended a reservation to end on Christmas day without informing me they were closed, not offering any compensation or apology when I had to extend my reservation (and pay more $$$) because of their carelessness. Staff is polite but not pro-actively informative, you're just totally on your own and must absolutely ask every question/go over everything with a fine tooth comb before signing an agreement lest you end up getting stuck with a car you can't return. I also resent that they ask you to review the service you receive at the beginning. You don't know how well you've been treated until the rental is done. Unless I'm desperate I don't see myself returning to this location.
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January 2024 by sangku Han
Can’t believe it. This place don’t have key drop off box. Cant put hole on a door?
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December 2023 by Pyong bok c.
This place don't have key box for night drop off! Cant even put a hole on a door? Had to come back twice to drop off the keys and employees won't even accept a key 15 minutes prior opening.
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December 2023 by 최민혁
The assistants was kind and friendly.
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November 2023 by Johnson Rilometo
Great location to Rent-A-Car from! Lily, Mikayla and Sam are true MVP. Trust them to get you into a rental and on your way with top tier services. Will be coming back for more vehicle rental.
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November 2023 by 1PremiumPhoneSales Repair
They always find a way to get in your pockets
