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November 2023 by Carlos
Horrible just absolutely appalling, came get some help with the Chase Premier Plus Checking Military Account. Chase Employees made no attempts to help or greet in anyway whatsoever they were purposely ignoring me, when I finally got some help they told me that I would have to go to another chase branch.
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September 2023 by Barbara Dunlevy (Barbiterx)
I was intending to open a new account as a returning customer. I've always had great experiences with Chase Banks in the past as they are typically well staffed, competent, and provide excellent customer service. Within 5 minutes of sitting in this branch, it was easy to determine that none of those things hold true anymore. Those are the things that make paying for a banking account worthwhile- I can get the same poor service somewhere else for free, so I will.
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May 2023 by Holly E.
don't ever go with these people! they took thousands of dollars from my account and just said "sorry". what assholes!
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May 2023 by Daniel A.
This location has terrible customer service if you are a merchant. They will refuse basic merchant service like bundling your your bills that you get for change, or flat out refusing to get you change. They will pick and choose what policies they want to follow. There are some nice tellers they have employed but by far Lisa provides the worst customer service. It's to the point where I'm in the process of convincing my company to bank elsewhere where they treat merchants like customers!
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February 2023 by Hanh Huynh
Have come here a few times, a busy Chase branch but they are very helpful, always get things done so quickly for me, thank you!
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November 2022 by raymond Goddard
I been through many banks in Tacoma ,I have to say chase bank has treated me very Fairly and I have had any problems with them at all at this time...
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October 2022 by Danny
Convenient location, consistently friendly & attentive tellers, and the building has great architecture to boot.-1 star for the litter and unmaintained landscaping oftentimes seen surrounding the building, and another -1 star for lacking a bike rack.
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September 2022 by marco Pitruzzella
Chase ATM machines never work. Every single chase brand I go to their ATMs are always broken....why? I've been a chase customer for over 30 years and this has become a real nuisance.
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January 2022 by Marvin S.
Ai Kim mendoza did a fantastic job handelng my questions, comments and concerns. She helped me open a business account and update a different business account. Also handled my objections very well. I will be using her again as she left a very professional impression with me. I highly recommend her and this branch.
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December 2021 by Danny Aldona
Convenient location, consistently friendly & attentive tellers, and the building has great architecture to boot.-1 star for the litter and unmaintained landscaping oftentimes seen surrounding the building, and another -1 star for lacking a bike rack.
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September 2021 by Nelea Cazacu
I was waiting 10 minutes at drive thru and nobody did serve me , it was open and I saw them inside. At this branch it’s very difficult to get anything done , they are slow and it seems like they don’t know what they are doing.
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September 2021 by Sandi Darby
Friendly,helpful and prompt service
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March 2021 by Marilou Geiger
Courteous, Friendly and efficient! Always a treat for my puppy passenger too❤️
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September 2020 by Amber
Well where to start... I've closed out my account after 10 plus years because mid pandemic Chase allowed my account to be hit three consecutive times with fraudular events totaling out to be about $500 in losses and did nothing to help or get any of that money back and when reported I was treated like I was the one who made these incorrect purchases... It's really sad because I've never had an issue up until the pandemic and I feel like I could not continue to bank here any longer.
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January 2020 by Kayla Boyle
Three people told me three different things and i ended up not being able to open an account because I don’t go to college at age 17. Arvin whatever tf his name is, is ignorant and has no people skills. I’m shutting my account down from a different branch so i don’t have to come back here and be around these people ever again. Didn’t even get anything done