-
June 2024 by Phương Thảo Đoàn
I would give 0 star if I can! Worst customer service experiences! We made an appointment and got an email confirmation and everything but when we came they didn’t even have our appointment on their end!! So bad! I got an appointment with Tim Nguyen and he didn’t even show up to work lol. Speechless. Never come back to this branch again!
-
April 2024 by Nick Bell
Please hire a person dedicated to the drive thru went in to make a car payment on my lunch break and was asked to wait a moment. So I waited and waited and waited she never came back I gave up and walked out to avoid being late returning to work. Y'all need better customer service desperately. Not impressed
-
April 2024 by Michael Krahner
Terrible teller service, even worse branch manager
-
January 2024 by Baki s.
They told us to wait 10 minutes and they would do our transaction, we waited and they said you can come and make an appointment online. Why do you keep waiting and don't tell me first? Don't waste our time.
-
January 2024 by Alonso Delgado
Drive THRU ATM broken.
-
January 2024 by Ken Alameda
Outstanding customer service, I am very happy to be an X-boa customer
-
September 2023 by K T
Poor customer service. Elderly parents needed to take care of some business told to come in anytime to do transaction. We arrived at 4:25 having taken off work to make it in time. Told that we couldn’t be helped because they ere closing at 5 and to come back tomorrow. Got run around about making appointments etc. A bunch of hassle, these banks have your money and make it impossible to access and make it very inconvenient for vulnerable adults to take care of this business. Shame on this branch.
-
July 2023 by arturo jo'morh
Long lines sometimes
-
July 2023 by Lyudmila Arseniy
Closed. Branch under construction
-
July 2023 by Chosen GemInEye
Good luck getting someone on the phone. The operator instructs you to go to the website for everything including opening a Bank account which will tell you when you're done filling out the information that they can't open a account for you. Oh and good luck making a appointment to meet with someone in person. Don't waste your time trying to be a part of this bank they give you the run around like they are purposely trying to turn down potential customers. What a joke.
-
April 2023 by Ingrid N.
The turnover at this bank is very high so my guess is that the problem comes from the top. It's low pay and lack of training. There's not much emphasis on customer service. I don't blame people for not wanting to work here. All they see is unhappy customers every day and they really can't do anything about it.
-
January 2023 by Brian Kim
Becautious with teller name Z.She trying to give all the money with $20 bill with rude attitude and ask customer to apologize for request $100 bill.And make customer embarrassed.She does not even have name tag on her.
-
November 2022 by Teresa
Twice in one month I'm being told to call a number because the ATM isn't acknowledging my deposit. No! I give you my money. You aren't doing me any favors. I'm sick of this. Can't deposit at this bank without issues at all. Get ready for the system to crash soon.
-
September 2022 by marco Pitruzzella
The ATM machines at this location are always broken. Why?I've been a customer for over 30 years but this has really become a nuisance
-
September 2022 by Cameron Head
The ATM wont let me deposit cash more than half the time I come here. They waist my gas, time and money.
