AutoZone on 21st Ave SW in Federal Way, WA, is a well-regarded auto parts retailer known for its helpful and friendly staff. Customers appreciate the knowledgeable service, with staff members like Vincent and Kathy providing assistance in finding the right parts for trucks and checking engine codes. The store's team often goes above and beyond, as seen when Harley helped a customer whose car battery unexpectedly died. Harley not only found the correct battery quickly but also installed it on the spot, making a stressful situation much easier for the customer and their elderly father. Customers also highlight the staff's willingness to help even when initial parts suggestions are incorrect, with one employee calling another store to retrieve needed parts the same day. Longtime customers value the quick and easy transactions, noting that the staff, including a worker named Chet, consistently display great customer service and professionalism. There are also moments of extra assistance, such as Harley helping to open a stuck door. Overall, AutoZone in Federal Way is praised for its friendly, knowledgeable staff and reliable service, making it a trusted destination for auto parts and support when needed.
I wanna give a big shoutout to my white boi Harley for showing me how to use my gas cap. A real one and a lifesaver (gas saver)
May 2025
Vincent was extremely helpful with finding the right product for my truck and checking an engine code for me. I had stopped by a different autozone where no one helped me and so I was extremely thankful everyone at this location was friendly and knowledgeable!
June 2024
Staff helped me alot today with getting the right parts for my truck even after I first insisted on the wrong parts. Kathy (I think that was her name) went above and beyond with customer service and called over and got a part from another store on the same day.
