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February 2024 by Von'Rico A.
Thankful for Anaiyah for providing excellent service while helping me upgrade my phone from the iPhone 13 to the iPhone 15 Pro Max. Everything went smoothly & quickly while transfer everything over onto my new phone. If you need assistance, she'll help you out and get you situated fast. Thankful for her & the whole store!
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February 2024 by Jessicka F. Rambus
I really used to love ATT but it seems to be losing its customer service and loyalty spark.
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January 2024 by Sue Hagberg
Anaiyah at the Federal Way 320th store was FANTASTIC… kind, patient & super helpful! I would definitely refer her and will go back when it’s time for an upgrade.
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January 2024 by Samantha Mackey
Just transferred my service and bought a new iPhone. I went into the store to bring back my old phone that was already packaged and labeled, thinking I could bring in my trade-in phone since AT&T wanted it. One of the customer service reps talk to me like I was a child , as if I didn’t know how to mail a phone myself. I was in the neighborhood and thought, oh let me swing by the store and drop off this phone. All I asked if they can mail it for me since I just switched over from T-Mobile and bought a brand new iPhone from AT&T. My trade-in phone was already package and labeled ready to go. It wasn’t a big deal if they couldn’t, but I was told that I could from another sales rep at a different AT&T store. It just doesn’t make sense for a store to want you to trade in your old phone for a new phone and not handle that for you.
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January 2024 by Amy Cook
Beau was so friendly, knowledgeable and efficient. My phone and internet upgrade was so easy. I loved making an appointment in advance so I didn’t have to spend half a day upgrading my phone.
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January 2024 by Motes
Beau was very helpful and informative! He helped me in a timely manner and had really good customer service! I originally went in to add insurance to a couple lines on my account and ended up adding the home tech plan as well. I was so happy he mentioned it because I could totally use this! Thanks Beau!
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December 2023 by Ian buckley
Deceitful and dishonest. I didn't agree to what I am now expected to pay. The girl who helped me lied when I asked how much my monthly bill would be with all the included services. Internet service randomly stopped working today due to non payment but I just payed 140$. Somehow two accounts were created under my name.
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November 2023 by mwaniki sam
My phone trade-in experience with rep. Ken was easy and flawless. I left the store a very happy customer. Ken is very knowledgeable about his job. Thank you so much for the great service.
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November 2023 by Ali'i Ioane
I had the pleasure of working with Beau one day and Mariana the next day. Both were helpful and informative. The experience was great from start to finish. I was in and out of there without any complications or issues. This is also my home store so I definitely recommend all.
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October 2023 by Alex Murage
I highly recommend everyone who uses AT&T to visit this address AT&T 2420 S 320TH ST coz the people who works here are true to their job.i was attended in a very good way ? thumbs up AT&T federal way
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September 2023 by Sandy Miller
We recently switched to AT&T. We visited the Federal Way Store to trade in old phones and set up new phones. Our sales rep Beau was fantastic. He was super helpful and extremely patient. He really knew his stuff and had a wonderful sense of humor. As seniors it was so nice to have him explain our new phones in ways that we could understand. It was a pleasant experience without the stress technology can cause people our age.Give Beau promotion! He is winning customers for your company!!!
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September 2023 by Tom Nelson
Great experience! The staff were knowledgeable and fast with answering my questions and provided detailed explanations of cost vs service options. My purchase of a new iPhone went so well and comfortable.
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August 2023 by David Kokosz
Needed a new Galaxy Watch6 Classic activated and my old Galaxy Watch4 Classic deactivated. Beau was OUTSTANDING!!! He was fast, helpful, professional and engaging. Knew everything that needed to be done, and did it right first time. EXCELLENT!!!
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August 2023 by M K
Mariana was very helpful and everyone was friendly. Great and quick experience I'm glad I chose this store.
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July 2023 by Bradley Kearns
Ken was fantastic and the process was seamless. He explained every step of the process and made sure I understood it all.