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August 2023 by Hon Ondieki Mang'ang'a
I and other will like you to consider your high interest rate but accept the quick and responsible and considerate concerns you give to your clients.
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June 2023 by Alice Cakau
Every time I experienced a problem, very respectfully they quickly fix problem without questioning my integrity. Not evening voicing my mistakes. I couldn’t be more proud of this institution and can’t wait till my husband can join too.
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June 2023 by DJ and CJ
Called and was out on hold and left there for 40 minutes until the branch closed. One horrible customer service after another since it switched over to GCU.
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March 2023 by Mckenzie S.
11/10 service here! I was having a difficult time trying to close an auto loan and not only were they able to help to solve the situation but they even stayed after hours to help me since I was not available the next day! Super kind & thoughtful workers.
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January 2023 by Lyssa Schaak
I'm SO grateful for the security you have on my card/account. You make me feel so secure. Thank you for sending me this Birthday wishes. That was a pleasant surprise.Have a good day ?
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October 2021 by Aurora Perez
Great Greens, rice, pork with Mexican style salsa and rice. Thanks to their shared parking lot to bring some authentic CuBAN/ Miami style food, do learn some basic Cuban terms just in case.
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August 2021 by Ian O.
I obtained a Pre-Approval over the phone for a notable car purchase (my third or fourth+ vehicle I've financed through Alaska?). Once I selected the vehicle I wanted I came to this AlaskaUSA branch in Safeway to finalize the paperwork. I had no reservation and showed up in the last couple hours of the business day. Branch Manager Christina F., was incredible! She welcomed me in and despite a busy schedule, began working on my loan ASAP. Financing a vehicle is stressful enough but she made the process enjoyable and painless! My iPhone was dying after using it all morning searching for the right car, sending documents to the dealer, preemptively snapping photos of the new ride, etc... I needed this to add insurance coverage, show documents to dealer, etc. so I was rightfully getting stressed (+ I didn't wanna buy a charger for $30 bucks from the store). Christina went out of her way to locate me a phone charger while I sat in the office! 100% excellent customer service (difficult to find nowadays). I will continue doing banking with AlaskaUSA and plan to do even more after this experience!
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February 2021 by Emily R.
Every time I come to the federal way branch I have to stand in line for at least 30 minutes. It is ridiculous, I am not sure what takes them so long but I shouldn't have to stand in line for at least 30 minutes every time I need to deposit a check.
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January 2021 by Enshane N.
Payiently stood in line for 10 minutes at the Safeway branch. The next woman in the queue was told to return to the line and she'd be assisted in a moment. Then the teller grabbed her purse and took off, without another word. She was the only teller. We all looked at each other and asked if that really just happened. Then we left.
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January 2021 by Ken Broyles
It sure would be nice id the credit union could have let the customers know that they are only open Monday through Friday. I wasted my time driving there today.
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April 2020 by Dave Uhlich
There's a line to wait in line, and the line is disorganized because there's no indication of where it begins. Two different customers shouted at me for not knowing where to stand in line, and then my teller left in the middle of my transaction to sort out the line again. It took 45 minutes to make a withdrawal.
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April 2020 by Sweet islandgirl
This institution is far the BEST credit union by far! Amazing Services offers great hours respectful staff. They go above and beyond for their members! Specially the Auburn Branch! The staff there are all Amazing!
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March 2020 by Bud B.
Shame on you Alaska Federal Credit Union I've been doing shared branching at this location for 2 years to be told you will not service me due to the pandemic happening right now in all times this be a time to help the members of the community what a disgrace to your credit union nor do I think you could even do that I'm pretty sure this goes against the co-op shared branching regulations.. shame shame shame shame on you assholes!!
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January 2020 by Corey Smith
Horrible banking service and very un helpful when my account was hacked. No one has any idea what they are talking about. Closing the account I have with them IMMEDIATELY.
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December 2019 by Violeta Jimenez
Always are available to help clients and I love the schedule time, helps as lot with our job time.
