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July 2024 by Laurance Reiher
Excellent work thanks
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June 2024 by Angela Steele
Multiple people waiting. Employees standing around. No urgency. Not sure how in person service can be worse than the phone. These people have proven it’s possible.
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June 2024 by C Chen
Very nice people, friendly service. 5 customers in the queue waiting for 58 minutes. Service agents rotating to the back room while Front desks are empty. There's a room for improvement.
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June 2024 by nikolay grivnak
very slow service
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June 2024 by Mike Melang
I was there too long but that's my own fault after I found out that my phone wouldn't work on the provider they used the girl was very helpful got me a new phone that I'm still having trouble with but that's okay and she was delightful
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June 2024 by Jeff Pello
Great service and great employees!!
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May 2024 by Grace Hutson-Miller
Quite busy but helpful
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May 2024 by Jacqueline Bayrd
They said it would be 20 min after waiting 40 I left
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May 2024 by MAKONNEN BELAYNEHE
Very bad
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May 2024 by Yusmary Rodriguez
They don't attend to you even if you have an appointment, it's frustrating.???
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May 2024 by Crystal Phelps
I was owed a credit after closing my account and it took over a month to get it. They made it really hard to talk to someone to get resolved. They are quick to take payment but slow to give what's owed to you. If I decide to get cable again I will have to pass Xfinity by unfortunately.
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May 2024 by Michael Bailey
It's comcast. I had to swap a defective modem/ router. Got in and out fast. Only using the modem to get unlimited data cheap
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May 2024 by Melissa Jensen
Customers service was good
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May 2024 by Tina Derrah
Does anybody know the direct number for this location
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May 2024 by Billie Cochell
I moved to a city where there is no Xfinity/Comcast Internet available. I couldn't cancel my phones without paying off the device fees which I'm broke and couldn't do. Then I deactivated one line and was told I would still have monthly device payments. That was a lie, my next bill required me to pay that device off in full. I deactivated that device 2/24, shortly before moving to Phoenix.
I called 2 days ago to request that deactivated phone be reactivated since I'm now in need of a second line. I was told it would take 24 hours and would just need to power up my phone. I waited 26 and the phone showed no service. I reset network settings, did a software update, powered the phone off and on.. still no service.
I called yesterday and was on the phone for around 2 hours while my request to reactivate my phone was being "expedited." I was than told it would take another 4-5 hours, which would have been around midnight my time, so I declined a call back. I was told to leave the phone off and power it up this morning and it should connect. It did not. I tried resetting network settings yet again and rebooting but still was unable to register to a network.
I called AGAIN and was transferred around to 4 people, I believe it was, before I was finally told that since I do not have Internet service (they don't service the Phoenix area), I would be unable to add a new line. They also informed me that the deactivated phone could not be reactivated since it was deactivated on February 24th, and there is only a 30 day window to reactivate it. I had to end up requesting that the Samsung phone be unlocked since I paid it off on my last bill.
My bill should have gone up $15-30 but now I will have 2 cell phone bills and will have to pay to start service and a much higher monthly service amount since I will be paying two separate companies for service Or I can pull $340 out of thin air to pay off the phone I'm currently using so I can have it unlocked and move both phones to a different provider here in Phoenix.
I can not verify myself through the automated system as it tells me my SSN and card numbers are both incorrect.. then when I do get a live person, who I generally struggle to understand what they are saying, they call me Stacey. My name is Billie.
So today I was transferred BACK to Mobile care and supposedly this issue has been corrected and I should be able to verify myself if I have the unfortunate need to call in again. My Internet service with them had no issues. My mobile experience has been nothing but misinformation and lies from store employees (at this particular Everett, WA location) and total misinformation from customer service reps.. Not to mention a constant source of frustration since I can never verify my identity through the automated system.
If I move again and that place has Xfinity/Comcast service I guarantee I will never ever again do business with them.
