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March 2024 by Mark N.
I came today to opening an account and met with a new employe. I understand that it takes time for this new employee to finish her Work but it is unacceptable to have her doing by herself without any other employees nearby or available to coach her It usually takes 30min but today it took 90 minutes this is absolutely unprofessional manner that made customers waiting that long
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February 2024 by Lydia Tabb
Katherine was such a pleasure to work with! She helped us quickly and was so sweet! Thank you for your help!
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September 2023 by Al W.
Erendria or however you say her name is the most unfriendly teller I've ever dealt with. Her name tag says she's a customer support specialist or something which she completely fails at. No wonder so many people are closing their accounts at Wells Fargo - poor service!
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July 2023 by Andrew Sang
This is the worst WF I've ever been to. The line is ALWAYS long. I came here on a Tuesday afternoon and somehow the line is still long. I genuinely can't understand how they're this understaffed
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January 2023 by Tasha Vest
Update. For the love of god staff your store. This place is ridiculous. Every single time its a HUGE line and no one working. C'mon its been 3 years. If it wasnt where my business chose to bank i would definitely drop themGreat staff for the most part but as a local GM my company banks here. It takes a huge portion of my day to get deposits done. Typically waiting 30 plus minutes in drive thru, 20 min inside.
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December 2022 by Lisa R.
I Love this Bank, Everyone is so nice, and helpful! They treat their customers like family! Their the best!!
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November 2022 by Merric Chandler
Spent 50 minutes in the drive thru. Once the teller greeted us it was another 10 minutes before we left. An hour at the bank drive thru on a Saturday morning is ridiculous. Looking for a bank with better weekend hours because this bank is a waste of time.
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August 2022 by Andrew P
Tried to use drive thru ATM today. It was down again.It was down for the weekend due to parking lot maintenance.How hard is it to keep ATM's working?
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August 2022 by Mina W
Very very slow service! Can you hire more fast and professional employees!? Unbelievable.
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August 2022 by Dan Washington
Hannah is a very bad employee she needs to be kicked out of that place zero customer service experience.
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July 2022 by noned
Showed up to nobody in the lobby 2 people in line 2 tellers walking around manager didn't even say Hi the one And only banker they bothered to hire and staff today to help their customers"maybe to actually help people "is just clicking on their computer finally after 20 minutes somebody walks up and says oh did you have an appointment apparently they're not capable able or caring enough to help any of their active customers you have to know what you need ahead of time make an appointment and then come wait they refuse to do any service otherwise avoid this branch like the plague.
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June 2022 by t A
My card was blocked many times and led me to miss some bills even more extra charges. My online access was denied and blocked many time. On 5/10/22 called to make appointment for wire transfer to escrow. Instead of try to assisted me, she started ingrate me with questions, and she said she will not do it in that week after I told her it is important to be done prior to 11 of may. I was frustrated and unhappy with service I got.Hope things get better soon
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April 2022 by Dan H
Always understaffed in middle of the day 1pm. slowest bank I have ever been to. I’ve been here a handful of times and waiting 20+min in line. Terrible customer service.
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February 2022 by Calvin L.
I go to this bank regularly 3-4x a week making deposits for my job don't let the other reviews fool you this bank is amazing and the people inside take care of you with a smile and do there best to go as fast as they can.
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September 2021 by Westly Adam's
I had a problem with my bank statement and eventually be there though it was busy Mr steve web was able to resolve the issue and was a wealth of information, very kind and understanding. i recommend this branch to anyone? thankyou verymuch Mr steve web.Me an
