Walgreens

Most Recent Comments

• February 2024 by Kim Wells
  The staff care about customers. Photo, every time, gives tips to save me more time and money. Mgr. cares—helped me find an item I had lost in the parking lot.Little things that make a big difference for me.
• February 2024 by Rodion Khoruzhenko
  The regular employees are kind and helpful, and for the most part I have had a good experience with the pharmacy staff as well. However, there is one particular pharmacy employee who is inexplicably unfriendly and rude; it's strange they have her handling the customer-facing part instead of working in the back (where it appeared the smiling and friendly employees were working). We wasted an extra 30 mins calling the insurance company to get additional information that it turned out we didn't even need - which she would have discovered if she listened (instead of slamming the phone down at the drive-thru when I'd try to speak) and attempted to be at all helpful. After we got the information she was demanding (seriously, just over and over asking for something we didn't even need), I went inside (honestly, hoping a different pharmacy staff member would assist me instead of her), but she was there and got the prescription, just...not needing the information any more. I remained courteous but she continued to be rude and condescending for some reason...even though she was wrong, by all accounts, making us deal with an annoying call to insurance while VERY SICK and needing the medication ASAP.Everyone has a bad day sometimes, I hate to call out specific employees - but I have never seen a healthcare professional act like this. The older Asian (Korean?) lady needs to realize that she's not working at a fast food joint (where her attitude would still be questionable) but in a medical setting, dealing with sick people who need help.
• February 2024 by Stephanie Fitting
  I am extremely disturbed at the elderly Asian woman who works at the pharmacy. She is extremely narcissistic and will go out of her way NOT to help you. She is disrespectful and she brought me to tears. I just want my antibiotics so I can heal from the flu. Not to mention they allow drug addicts to use and abuse drugs right around the corner of the drive thru pharmacy window. It’s obvious she’ll keep her job, even though she has no customer service skills.
• February 2024 by Justin Ray
  Been there 3 times and still haven't gotten my prescription slowest pharmacy ever
• February 2024 by Willow Moon
  I had a horrible customer service experience with pharmaceutical manager Win (I do not know if this spelling is accurate). I have covid and was sent to his pharmacy from my Safeway pharmacy to receive a gov issue of Paxlovid. Win would not speak with my pharmacist, and absolutely refused to listen to my request/information. I called my pharmacy and set the volume to high and placed on speaker, then I passed my phone through the glass and basically forced the conversation that he should have been willing to have. His response? “Why should I care!” He actually said this. With me, an at risk Covid patient standing right there! Today I was able to acquire the prescription from another Walgreens pharmacy who “did” listen and help me. When returning home I phoned Win to let him know how this had effected me. He still doesn’t care. His response was to list regulations and tell me he could lose his job. I specifically asked him to open his ears and his mind…… this didn’t work either. Case in point: this person should not be dealing with the public…. Period! And the program he was so reluctant to learn about/talk about was initiated through his own parent company.Now; what would have happened if I had been mentally disabled or elder? How would he have dealt with me? These are larger questions that seriously need addressing. I’ve never been treated like this at a pharmacy before. This behavior is completely unacceptable. I did phone the corporate office, they will be in on Monday. I plan to raise a formal complaint. I did call him (Win) today (to give him the opportunity to discuss this as an adult)and had another very negative experience. Again, I can’t imagine being mentally impaired and having to deal with this! I do not recommend this pharmacy because of this particular pharmacist. It is difficult for me to imagine this person in a management capacity… He simply doesn’t have the maturity level needed for management.
• January 2024 by Nancy Martinez
  The two pharmacist are two 13 years old - did nothing to help.
• December 2023 by Karen Wood
  Jeffrey, a cashier, is an excellent employee! I am a disabled senior with learning disabilities. I was purchasing several OTC items with multiple cards, very confusing to me. He assisted me in a way that diffused my anxiety and also made sure that all applicable discounts were applied. ?
• November 2023 by Trisha Marie
  "I recently had a wonderful experience at the Walgreens located on Madison and Evergreen Way. From the moment I walked in, I was greeted by friendly and helpful staff members who were eager to assist me. The store was clean, well-organized, and had a wide range of products available. The pharmacy staff at this Walgreens went above and beyond to provide exceptional service. They were knowledgeable, efficient, and took the time to answer all of my questions. I was impressed by their professionalism and genuine care for their customers' well-being. The store layout was easy to navigate, making my shopping experience a breeze. The shelves were well-stocked with a variety of items, including household essentials, beauty products, and over-the-counter medications. I appreciated the convenience of finding everything I needed in one place. Moreover, the checkout process was quick and hassle-free. The cashier was friendly and efficient, ensuring that I had a pleasant experience from start to finish. Overall, I highly recommend the Walgreens on Madison and Evergreen Way. The staff's exceptional customer service, well-stocked inventory, and clean store environment made my visit enjoyable. I will definitely be returning to this location for my future needs. Thank you, Walgreens, for providing such a positive shopping experience!"
• September 2023 by Margarita N
  Super rude PHARMACY staff and negligent. Was told my prescription is ready only to show up and be told it's not avaliable. A waste of a drive and my time!! Thankfully CVS had my medication and took only 15mintu3s compared to the 45 I wasted here.
• September 2023 by Felecia Dessert
  I know in Everett that the bathrooms are locked- I had been in traffic for over an hour and really needed to use the facilities I had asked the girl at the front I really need to use the restroom a slight emergency.Long story short I had been waiting from 5 mins before someone opened the door for me and by this time due to my medical condition I had urinated myself and felt horrible that the had to clean that up. plus not to mention the guy that opened the door for me was RUDE "do you still need to use the bathroom" well no duh I have urine soaked tights and my shoes are water logged with urine.I asked the guy if I can buy some socks and underwear, asked if I could get cleaned up and then he could walk me to the front and pay for the items. he stated no I need to pay first I stated what do you want me to due walk through the whole store tracking urine everywhere and I had gotten so frustrated I asked to go into the bathroom proceeded to clean myself up and cry.. I had to call my husband to come help save me and buy the items for me cause I was indecent in the bathroom and I was so humiliated I will never be shopping and or come in to this Walgreen's ever again.
• July 2023 by Brandon Ong
  Constantly short pills. Don't know if they fill it here or farm it out but prescriptions are on average short anywhere between 3-10 pills. When its $5+ it adds up. Reported it to the DEA but since its not narcotics I doubt they care.
• July 2023 by Dave Li
  Terrible Pharmacy and technicians, do not get your medication here. Waited patiently for 25 mins to pickup some medication that was behind the shelf. Only one other was in line and by the end I was never helped. The main technician helped the person in front of me then proceeded to take 5 drive-thru orders while not acknowledging me once. Finally another technician finished up multiple phone calls then asked if I was picking up in passing. I held up the medication card, and asked for a box. She waived me off then called the person behind me. I understand being busy and overwhelmed but this was beyond rude. I had to walk out and will never be shopping at this Walgreens again.
• May 2023 by Steve Jones
  Josh in the pharmacy was SO helpful in my family's time of need. Helped us find exactly what we needed and got us on our way. We appreciate it
• May 2023 by Melissa Culver
  I worked here for over three years until the end of 2022. During that time, I held different positions, including in leadership, and interacted regularly with both the front end and pharmacy staff. In the entire time I worked here I can count the number of genuine racism displayed by staff on one hand and still have fingers left over. Those individuals are no longer employed at the store. Employee safety is a top priority for management, especially in the rough and difficult neighborhood this store is in. Management have spent the entire pandemic communicating with and attending to customer concerns. Unfortunately the pandemic lead to an increase in the amount of theft, homeless and drug addicts in the area, which added a layer of difficulty for leadership. The management at this store cares deeply about the employees and the customers and works extremely hard to ensure both are safe and satisfied. There will always be individuals who misunderstand situations and policies, especially when they lack longevity, work ethic, professionalism and experience. Retail can be a difficult field to work in and when you're new to it sometimes finding workplace satisfaction can be difficult.I learned a great deal during my years working here and I am incredibly grateful for the personal and professional growth I experienced during that time.My family has always shopped at this store, most recently today when my niece came in and walked out very happy with her red nose. Please keep in mind that retail staff are humans too and deserve to be treated kindly and respectfully.
• April 2023 by Ali Nasirzonouzi
  I have had consistently positive experiences with Walgreens in the past, as their brand and customer service have always been impressive. However, during my recent visits to this particular store, I was disappointed with the poor customer care provided by some of the employees. It's disheartening to see this kind of service as it could impact the overall reputation of Walgreens, not just for me, but for other customers too. I hope that the headquarters can look into this issue and provide better training and support to the staff at this branch.