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March 2024 by Rick Wang
Was worried to see so many complaints about the passport service, but my experience was awesome! Maria probably is the best government employee I have ever worked with. Super courteous and friendly, would highly recommend!
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February 2024 by Rajyalakshmi Yellajosyula
I would give a zero rating if I could for the passport service staff.The lady at the passport counter is so unfriendly and stupid.I took my two month old to this location for passport and it was a nightmare.The photo props she used were untidy and she insisted on placing my infant on the untidy white background without even cleaning it.It was so dusty that I tried to clean it with the baby wipes I carried.However she denied saying the board would get damaged and insisted on placing my baby on the dusty cardboard.She even tried to handle my baby while she was crying. I had to yell at her to back off and not dare to touch my baby.i wouldn’t recommend this location for passport services at all.Try to drive a little farther for a peaceful experience especially if you have infants.Worst service ever.
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February 2024 by Yolanda Adams
Post office is the nicest one in the country
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February 2024 by Troy Lund
No lines, found my letter Quick that needed signature.
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February 2024 by Robert Alcantara
Worst customer service at the passport department! Don't ever go here to get your passport picture and all that. The passport lady was so rude! I would rather go drive farther to get my passport picture taken somewhere else than here.
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February 2024 by yyt913
I was worried by many 1 star reviews for passport service. But my experience was very good. The lady named Giao was friendly and efficient. From photo shooting to document checking, the whole process was smooth. Just adding my data point here.
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December 2023 by Kennedy Salter
I was put on hold for over1 hour before I just recalled the number because I wanted to know why my package status went from out for delivery to telling me I have to pick it up! There was no sign of an attempted delivery and my package was like 2 pounds so I should have fit. So I don’t know what’s going on with them?
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December 2023 by Aaron James
I have a po box at this location and it is posted on the door that they close at 8 or 8:30. So why is it when I show up at 7:15 7:30 the doors are locked. Why post hours but not stick to them. So I end up driving all the way to everett thinking I have time to pick up my mail out of my po box.that I pay for just to end up going there for nothing. They choose when they want to lock the doors and that's not even cool. It's like there to lazy and just lock the doors whenever they want. They need to keep to there hours posted.
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December 2023 by Assortmently Support
It must be hard serving the general public all while working for a mega entity like usps where institutional policy and impersonal are the guiding ways, BUT this Post Office goes above and beyond , the supervisors including the general Manager are amazing along with the route carriers who I have had great interactions with, thx for being so helpful wonderful and hard working, NO not everyone is always perfect but this is what makes us human, thx again!
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December 2023 by Jennifer D
The worst. Went to renew my son's passport and the passport agent was both rude and wrong. She insisted on documentation that wasn't necessary. I pointed them to the Department of State website that had conflicting information and they rudely told me the agent had been processing passports for FOUR WHOLE YEARS, so she definitely knew more than the Department of State. Wasted our time and refused to admit they were wrong.
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October 2023 by almi perez
This is the absolute worst post office I’ve ever dealt with. The staff are less than polite and the letter carriers SUCK! They are apprehensive and barely acknowledge you when you greet them or approach them to ask a question. The letter carriers return packages or won’t deliver them for the most arbitrary things. The common sense is lacking.Parking at the post office is a nightmare and there is always a line, without fail. They have like one efficient employee and that’s about it. Putting in complaints due to poor service gets you nowhere as nothing is done about it. Go kick rocks I guess and wait on their incompetent selves to feel like fixing the issue. The USPS service seems to get worse and worse every year. I look forward to the day it no longer exists because it might as well not exist given the current level of service being provided, especially at this location.
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September 2023 by _-
Maria helped me at the counter, she was very nice and helpful.Some of the mailmen however are lazy pathetic excuses for delivery people.They refuse to deliver a package on the 3rd floor so they take it back to the post office and make you pick it up. How absurd is that, if you are so lazy you can't walk a package up stairs to their door like you're supposed to, you need to find another job. Ive delivered much bigger heavier things up much larger buildings, its part of the delivery job. Do better or go work at McDonald's lazy wuss!
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September 2023 by Anastasiya Finogenova
Use FedEx or UPS! USPS does Not care about your package, the Fragile stickers, or the $70 charge for 2-3 day delivery that you will never see again. My package was beat to hell (we found this out after I called about the package going missing for 6 days after dropping it off at the post office). It had gifts for my mom and little sister who live thousands of miles away. I work 55+ hours a week and it took a serious amount of effort to collect BIRTHDAY gifts, packing materials to PROTECT and PAD it all, and then find the time to make it to the post office during business hours. My mom has to drive an HOUR to Indianapolis to pick up the remainder of the contents that may also be broken. And now I am the one who has to find time to file a claim and get my money back that I requested during my original phone call? Wow.
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September 2023 by --
Maria helped me at the counter, she was very nice and helpful.Some of the mailmen however are lazy pathetic excuses for delivery people.They refuse to deliver a package on the 3rd floor so they take it back to the post office and make you pick it up. How absurd is that, if you are so lazy you can't walk a package up stairs to their door like you're supposed to, you need to find another job. Ive delivered much bigger heavier things up much larger buildings, its part of the delivery job. Do better or go work at McDonald's lazy wuss!
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August 2023 by Kris Embers
Our neighborhood's mail lady refuses to deliver my neighbors and I mail frequently. Today she slowed down stared at me as I was getting in my car and drove off without delivering our mail. Then marked my package as "unknown addressee". She also picked up our cat, knocked on our door and told my 14yr old autistic son that since she's not wearing a collar she's technically a stray and she's going to adopt her. Now my son's terrified the mail lady is going to steal our cat. Our cat is microchipped but she rips off collars.
