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February 2024 by Vitaly Glinsky
Non-existent customer service. Chris at the front desk must have been having a bad day. I came in with a 9am reservation. He snapped that they don't do reservations until after 10am. I told him I have 2 separate confirmations that both show that it's confirmed for 9am. He took that as a personal insult, and snapped back that it's not happening until after 10am. I left and came back at 10:45, and he very smuggly informed me that he gave my reservation to someone else. He said that since I "stormed out earlier" he figured that I no longer wanted my reservation, so he took it upon himself to cancel the reservation I had booked almost 2 weeks in advance. He said it's standard practice to cancel reservations if the person is 30 minutes late. I've never heard this rule, and even if that was the rule, I have a text and an email that both show a 9am confirmed reservation which I was on time for. If you value your time, and you plan ahead during a big move, take your business somewhere else. If he is in a bad mood, he may decide to take it out on you and your reservation. Not worth it!
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July 2023 by ness Rivera
Horrible experience….Tried to find any little reason to upcharge in fees and charged $150 for 1 day of rental.Could of had a retuning customer but decided to be a scammer. SMH.Absolutely 0 stars
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July 2022 by Humberto Ruiz
Zero Stars if I could. I made the reservation online well ahead of time but the day of said reservation I was told the the vehicle was not available because it was being worked on.Why was I not told ahead of time? Even a day prior would have been appreciated. Being told the day of the move that the vehicle that was reserved online was not available only adds to the stress of moving.The solution I was given was not great either. I was told that there was a vehicle available further north, which I rejected because it would have increased the mileage distance.Not interested in a corporate apology just putting this out there so that others can take cation. Luckily, I was able to find a family member to help me with the move.
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November 2019 by Christian Todhunter
Excellent customer service at this location
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December 2017 by Tracy Wilkinson
Very nice and friendly employees. was a very quick in and out ready to go less be than Ten minutes was on my way..thank you uhual for the GREAT SERVICE. SEE YOU NEXT TIME I NEED A TRUCK.
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November 2016 by Jenifer Birch
This place is awesome great customer service Jessi was awesome she helped me and was a very excellent
