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September 2023 by Joshua Guinto
Don't rent anything in here because they're gonna charge you too much.
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September 2023 by Tom B.
In short:You must know what you're getting yourself into if you decide to shop here. They act like a hardware store, kinda, but in truth they're just a big home-goods store with a large hardware section.In long:One neighbor and I share a long fence line that was well past its lifespan. He has little ones that need play space, so he cleared out his backyard to get ready to put in play areas. When he got a good look at the fence, he called me up and offered to build it if I bought the materials. We got bids just to make sure this made financial sense, which it did. On the opposite side of my property, at the same time, another neighbor and I hired a contractor to build almost as much fence. This taught me a bit about the differences between hardware stores (which do still thrive around here) and big chain retail stores like HD.A couple weeks ago we came in, bought all the stuff we needed, and today we returned the stuff that was left over. I've been here several times otherwise, along with some of their other locations. 1. Checking out takes way longer than it should, even for the things you have physically present in your cart. We spent an hour in the checkout lane...and my boy did ALL THE SHOPPING before we met at the register. Dude fumbled around for a while and went on break before he finished ringing us out. His replacement complained loudly to people behind us that she had called for a backup cashier who hadn't arrived. Other than that, she was fine, but nobody likes loud, passive-aggressive grumbles. Especially not when they're just directed generally at the room...and she did that over and over.2. We bought stuff in bulk, which does save you about 10%. So we had leftover lumber, brackets, etc. Returning it took 2 hours today. And they hadn't even unloaded my boy's trailer when we were done ringing out...they just counted the returned items and sent the tally to the return desk. Before he could go home, 2+ hours after arriving, he still had to wait for a forklift to come offload the stuff we returned.3.If you're just buying lawn furniture or smaller items, you check out like you would at the supermarket. That's what they optimize the store for. 4. They hint around with vague language that they stock what you need to do the best work you can, but they really don't. Not only can you not get 4.25" 4x4s, you can't even get 4" 4x4s. In this climate, the weather damage comes day after day forever, so you want sturdy stuff that will last. It's not about surviving a harsh storm every year, it's about longevity. At HD you get 3.5" 4x4s. Cheaper, but definitely not as durable or sturdy. They cut you short across all kinds of items this way throughout the store.In the end, my neighbor and I were happy enough to keep costs down. We both had/have more fence lines that need attention at the same time, so spending less was a necessary evil. Just know that the extra money that stays in your pocket comes at the cost of poorer materials and long days at the store (both coming and going).
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September 2023 by David K.
These people at Home Depot have a hell of a scam going on if you order custom windows.They tell me that my windows will be about a month out but that if we go with this other manufacturer who is a bit more expensive we should be at closer to two weeks. As I am in a hurry to beat the coming fall weather I opt to spend the extra money. Now after a couple of weeks I am told that my windows are about a month out.When I went to order the windows there was no one in the department to help me. I couldn't find anyone else to ask to call someone, so I finally called the store and asked them to send someone. They assured me that they would. After some time passed I grabbed a gentleman from lumber and explained my situation, he looked at his little hand computer and said such and such are both supposed to be working the area today. He said he would find someone. After some time later a trainee who was supposed to be learning from the other guy who called in said he would be unable to assist me in a custom order. So I suggested that surely the manager was competent in such things and could assist me? He informed me that this was not the case. So this delayed me even further as it took several days before I could make it back to the store. I'm not a happy camper!
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August 2023 by Josephina B.
Customer service is the worst. I scanned and paid for 30 cabinet pulls. There were no bags at the self service register and nothing posted. So I inquired about this to the service rep. She said we are out. I told her I paid for a bag and asked if I could have the bucket. She replied they are 4 bucks. How am I suppose to carry these items out of the store? She shrugged her shoulders and said I will call someone. Returns and tells me I can walk to the other side of the store for a box. I ask for my money back, with her smirk she says it is a card purchase register only. Zero help. I grab my 30 cabinet pulls, drop some on tbe floor, pick them up with no help, just a smirky stare from her, and returned them. Cashier returns them and can't figure out why the purchase is 10 cents off. I explain because I purchased a 8 cent bag and I want all my money back. Bags are non returnable, even if you never received one. I hate this store and will never return.
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June 2023 by Kevin G
The machine I rented didn't start up or work at all and I was lucky enough to get the contract refunded because it was in the first hour, they told me over the phone that it is was any later I would have been out the whole $150 for a 24 hour rental. The 3 employees working that day were not very friendly or helpful at all.
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May 2023 by Linda A.
Everett HD.I was referred to a Home Depot "Pro-referral" to level floors prior to putting in LVP HD flooring. The manager said, "we back up there work" I had one out and he did the WORSE JOB EVER! I went back and spoke with the assistant mgr. He assured me that they would handle this, I showed him photos etc. A while later he called to tell me that there was NOTHING that he could do, because this is not an employee. Yet, HD referred him to me as a PRO. I asked how HD Vetted these referral pro's. They only need to be licensed, bonded and insured. This "pro" had an employee, but his license doesn't cover any employees. HD doesn't even know this! I don't think they do even a poor job of vetting Pro's. More like NO job at all. Later he called to give me a number to call and over a month has gone by, I have yet to get a call back from them. I have called several times. DO NOT USE ANY OF THE REFERRED PRO'S that are not employed by HD! They are NOT Vetted or backed by HD.
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May 2023 by Kevin Guinn
The machine I rented didn't start up or work at all and I was lucky enough to get the contract refunded because it was in the first hour, they told me over the phone that it is was any later I would have been out the whole $150 for a 24 hour rental. The 3 employees working that day were not very friendly or helpful at all.
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March 2023 by Karena K.
I came in here at 8am, and all I needed was ONE wood blind cut to size. I went to the cashiers sitting around doing nothing and asked if they could send someone to help me, and they immediately started acting stupid and confused and saying it's too early for that. What??? Then she called someone and said they'd meet me in aisle to help, of course no one came. Unbelievable, terrible customer service. This place should just close down. EVERYTIME I come in this place I'm met with nasty, ignorant employees who seem to be stuck on stupid!
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February 2023 by Sean Lohr
Always have what I need and staff very helpful
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October 2022 by Paul Halalilo
This is not a good place to rent big equipment or trailer they are not going to tell you the right price till you return it to them and they charge you more money I’m not going to rent any tools or big equipment from them ??
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August 2022 by Tyler R.
This place is right next to a massive drug spot, huge gaggle of people are always right near the exit where you turn onto 99. It feels unsafe at times. I've seen a shirtless homeless dude walking around the entrance to the parking lot with a bat and on another occasion an axe. Why do we put up with this??
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August 2022 by Bruno B.
This place has great customer service and were very knowledgeable and professional. Most of the things we got from Home Depot in general is very good and has fairly good warrantee. The store is clean and I like the perk for veterans (premier parking and a 10% discount
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June 2022 by Michael R.
I ordered 2 sets of French doors because they promised a 1 week turn around. 5 weeks later I was told they finally arrived, only one set can be found. Management couldn't be bothered to assist in any way! This store is the most inept, filthy, and unaccomodating store with some of the laziest employees out if all the stores I've been to!
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May 2022 by Elijah N.
Don't go here. They have no one to help you, and will actually refer you to the Lynnwood Home Depot because so many employees have called out. Even the assistant manager is unapologetic. Never coming back.
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May 2022 by Todd S.
Steer clear of Everett Home Depot. During a recent visit we had the following experiences. There were pallets of products stacked in almost every aisle to the point where you could not even get a cart down the aisle. The same was true of the garden center. Frequently the are out of stock on one or more of the items that I need for a project so I end up going to Lowe's. The attitudes held by most of the sales reps and cashiers is that they would rather be someplace else and are overall unhelpful and sometimes rude. The exception is Mom in the paint Dept. She is always helpful and knowledgeable. The final deal breaker for me was a recent encounter at the Tool Rental department. I needed to rent a tamper tool for $10 a day. When I walked in there was another customer in front of me waiting. The clerk, who was surly to begin with, started helping the customer with a pressure washer -- and then disappeared for 20 minutes!! I asked the customer what the hold up was and he had no idea. I called the main store phone number and asked to have help sent to the the Tool Rental area as there were no other HD employees present and customers were now backed up behind me. After 10 minutes and still no HD employee I went to the Customer Service desk and asked again to have help sent to the tool rental area. The original clerk finally shows up again after 20 minutes and finally finished up with the customer ahead of me. He also paged twice for additional help in the Tool Rental area. When he finally gets to me I mention that it should not take 30 minutes to rent a $10 tool. This j*** then decides to label me as a hostile customer and calls the manager to finish my $10 rental. The manager, Kim (on the phone) replies that it will take 15 to 30 minutes to take care of my rental. This is not customer service management, it is mismanagement. At this point I decide I will just go buy the tool and leave. I went to Harbor Freight and bought the tool for $24. Go to Lowe's or if you have to go to HD go to the Snohomish store, bigger store, better managed. I am going to file a formal complaint with HD Regional Management and cc: HQ in Atlanta.