-
October 2023 by Paula Owens
On a whim, I decided to take my new dog on a little adventure. Instead of dragging him to all the same old places we always go to, I decided to take him someplace neither of us had visited before. We went to Sam's Cat's & Dog's Naturally. And we love the place. The staff are extremely knowledgeable on the products and very helpful. If you need something for your cat or dog, chances are they have it. Honestly, they carry products that I've wished to find in other pet supply stores but couldn't! To be honest, this store is a little overwhelming, but in a great way! High quality, hard to find merch! This shop is located next to the 7-11, but not in the same complex. Sam's has its own dedicated parking lot all its own for their customers. And your dog wants to be a customer. Trust me on that! The second time I took my dog there, he knew where he was and pretty much threw all his weight into trying to drag me inside the doors faster!
-
October 2023 by Joshua Uttech
Amazing staff, knowledgeable and friendly!!! Great selection of healthy options for your pet's health??⬛?
-
October 2023 by Marie F.
Love this store! Always so clean and they have a large variety of products. Prices are comparable to the large chain stores. Staff is always super friendly!
-
September 2023 by Samantha Umbaugh
We went it to find a rain coat for our bear,a giant golden doodle. We could take our time trying on the coat for the right fit. We did find one big enough for our giant bear. He loved going through the store and finding the treats we loves.They have a very large variety of treats for cats and dogs.Thanks again for all the help to find our way around your store.
-
September 2023 by Mary Chase
Knowledgeable, kind staff. Really great selection of pet supplies for great prices. Love that they have a loyalty program.
-
August 2023 by Beverly Beckwith
Originally placed a "special order" on 6/20/23 for can dog food they ere out of stock on. I asked if they were able to get the 3.5 lb bag of my dogs favorite flavored kibble BUT with grain (they only carry grain-free). I was told no problem and they'd call me when it's delivered. Later that day the gal that took my order called to ask if I wanted grain-free or with grain...even though she wrote it down in a note book. I get a call that my order is in and go to pick up on 7/29/23. It's only for the can food. I ask where's the other part of my order? "Oh, looks like they forgot to order it. I'll see if it's in stock at one of the other stores and let you know on Monday." Monday comes and no call. On 8/4/23, I stop in because my dog is out of dry food. I ask about my order and told it should be in soon. On 8/22/23 I call once again, I'm placed on hold for the manager who informs me "Oh, Justin should have called and let you know we're having a hard time getting from our supplier! It's on my weekly order and I'll keep ordering until it comes in." I can easily get this from Mudbay and Petco. I only ordered from them since I get my dog's can food there and was trying to support a small store. Not anymore! Horrible customer service!
-
August 2023 by Meagan Kaber
Always friendly & I appreciate the free bag of food incentives
-
August 2023 by Charlene Bronson
We love Sam's! The knowledgeable staff will help you find a great food for your pet. They have really nice, high quality pet food. Bonus, the staff is really friendly.
-
July 2023 by Jennifer Myslak
Justin was compassionate and caring. He listened and help me find a solution for my sweet dog. I will definitely be back and recommend to my friends! Thank you Justin
-
July 2023 by Barbara Lewis
Exceptional staff and customer service, every time I have been there! Wonderful premium foods, toys, and equipment. I love this place!
-
June 2023 by Loggan Just
Always great customer service and their rewards system is so nice ^_^!
-
April 2023 by Jon Llarenas
Friendly staff, also had a wide variety of useful and interesting products available.Will definitely be returning more often!
-
April 2023 by David Radziewicz
The people that work there are so helpful and really care about your pet. Much better than those larger pet stores that just hires anyone.
-
March 2023 by Jessica Melton
Don't buy anything and expect to return it or exchange it without an "itemized receipt." My dog died and I brought the unopened and overpriced Kong toy I purchased for him back today & the staff was extremely rigid and not at all empathetic to my situation. I was able to show my Chase bank statement which showed that I had spent $50 with them and because it wasn't itemized, they wouldn't let me return or exchange the very clearly untouched toy. I try to purchase goods locally to support the economy & because small businesses **typically** have better customer service. Not this place. Go to Paddywacks in Mill Creek town center if you don't want to go to Petco.
-
February 2023 by Claudia Hubbard
The perfect place if you are looking for more natural, healthy, quality, and sometimes hard to find pet products, food, treats, etc. They have top not h food and some more budget friendly options. Location was clean and friendly staff.
