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March 2024 by Mars
This place was great - I had my window replaced due to a crack, and they dealt with all the insurance work, I didn’t have to make a single call. After one year, a small leak appeared during a car wash. I called up and they replaced the entire windshield the next day, no charge. Outstanding warranty policy at this place, and the people there are great to work with. Highly recommend-I won’t go anywhere else for windshield repair in the future!
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March 2024 by Carrie Hosack
Safelite in Everett, WA replaced the windshield on our truck. . We have always heard a wind sound coming from the right hand side of the windshield. Tried to call them. You can’t. Had to schedule an appointment online which triggered a new windshield order (didn’t need it). We did our own water test, found the leak and it was streaming into the inside of the truck. Safelite wouldn’t fix it. Called a local glass company and they came to our house within 2 days to check it out. When they removed the windshield there was NO seal from the middle to the right side of the truck. I will never use Safelite again.
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March 2024 by Jared Montero
Excellent friendly quick service.
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March 2024 by Hiep Vo (Loki Conquest)
Poor quality auto glass or bad installation. My windshield has condensed water from the inside. The water dripping down and damage electrical wiring.
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March 2024 by Joseph Bush
Safelite does not replace leaking windshields.They didn't tell me until after they charged me, and after I showed up for an appointment.I can't find this info anywhere on their website, nor was it in any of their emails.
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March 2024 by Ruslan Miskov
I went there to get a chip on my front windshield filled/fixed. It was $196 rounded up. The people there were courteous, polite and knowledgeable. No more Winter worries from this guy.
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March 2024 by Elena Fetter
They initially had to reschedule, but once I got in there it was easy. Only 1 hour wait. Fast and efficient! Friendly staff!
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March 2024 by Travis Wielenga
It is impossible to speak with a human being so I can make an appointment
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March 2024 by Josh Young
Great job guys
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March 2024 by Cass epstein
This is a horrendous company and location. Dont trust the 5 star reviews. They are probably written by the owners friends and family. Don’t schedule here unless you want your time wasted and no work done. They told me it would take a week for my part to arrive. I scheduled an appointment for their mobile service to come to my house between 12-4. On the day of the appointment they called and woke me up at 7:30 am to tell me that it was a 2 man job and they don’t have two man mobile units. They had the tech call me and he didn’t have the ability to reschedule me. The local number listed online only takes you to the corporate line which I called a dozen times and couldn’t get through speak to anyone. The number the tech provided me was out of service. The tech then had his “boss” call me and after waiting for her she called and told me I could drive my car with no windshield 40 min and leave it at the shop. No apologies were offered but many excuses that made no sense were given for why they’d waited until the day of service to tell me this. I asked if she (Jen) was in charge and she said “the tech asked me to call you” once again ignoring the question I’d asked. I repeated are you in charge and she said “I don’t like how you’re talking to me so I’ll have my manager call you” and hung up. I still haven’t heard from them and now have to go back to my insurance to make an official complaint and start the process over. Safelite is awful and I would never recommend them to anyone but this specific location in Everett Washington is an absolute joke who will waste your time, disrespect you and take no accountability. Schedule your appointment with another company as they are completely incompetent here
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March 2024 by Peter Strong
Cracked my windshield. I had two small chips to repair and they put a 12 inch crack in my windshield. Their warranty is worthless and they take no responsibility for their mistake. I am so disappointed in this company recommended by USAA.
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March 2024 by Ms. Williams
Jen is the best!!!
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February 2024 by Matthew Miller
Had to schedule an appointment to replace a windshield. The tech arrived and set up, but after review determined he brought the incorrect windshield. He said they would reach out to me later that day or the following morning. They didn't reach out and I had to reschedule myself. On the day of the rescheduled appointment, got an automated message saying my techs name but they never showed up or even followed up. If you call their number, it takes you to an automated system that is completely unhelpful. Will have to do a charge back on the card since they already took my money.
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February 2024 by Tom Jordal
The installer from Safelite did an awesome job. His communication was very professional, he had me inspect his work which was excellent and made the process very easy.
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January 2024 by Bryton
Got my windshield replaced here. Everybody was very professional and kind, they went the extra mile for me and I appreciate it
