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September 2023 by Tim Thomsen
Best place ever to put your money. I call and get an actual person every time. Very family friendly.....Thanks Qualstar..
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May 2023 by Eddie Eaglewood
I have been working with Dawn on an auto loan after my truck died. She's so knowledgeable and patient, especially when I kept calling her on different vehicles I found. I highly recommend her if you are looking for someone to give it to you straight or need some hand holding. She's awesome!
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March 2023 by Tracie R.
I've been with QualstarCU by default over 15yrs. When it really counts to use their service, I'm somehow screwed each time! I applied for a HELOC line of credit recently and everything about the process and paperwork was incorrect and full of errors. My disclosure paperwork came through and was signed by me only to discover the title search that was completed was on the wrong address. My credit score did not match what the bereu is showing and with all of these mistakes, neither Bamboo (Tacoma Branch Mgr) or Fiona (Federal Way branch mgr) both branch mgrs chose NOT to care about the negligence. To put the icing on the cake their mistake went from 50K approved to 16K approved, AND i qoute "based on your credit report we will need to pay your bills. So let me get this straight! You get to decide how to spend the money that I' m borrowing and that I have to pay back !!! Qualstar is a joke! and if it didn't affect my credit, I would shut them down so fast!
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February 2023 by Isabella Johnson
I don’t recommend opening an account here or doing business with them. Our employee wrote a cashiers check out due to overpayment and they refused to cash the check despite having documentation in place, breaking WA State RCWs regarding their obligation as the bank that administered the check. They stated that because my personal name was not on the check (our company name was) and because I don’t have an account with them, they wouldn’t cash it. That’s against State law so they not only inconvenienced me and my time today, I now get to spend time writing a formal review to the State. I’ll be sure an include this branch location.To add: the response from the business is false. The tellers didn’t even ask for the documentation I brought.
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August 2022 by Trish D
Didn’t even offer me to open an account w them when I tried to deposit a check into my partners account, just told me no.*reply to owner response-it was the manager whom told the teller they wouldn’t deposit my tax refund check into my partners account. I went elsewhere and We’re looking at new banks now after that. He works hard n we were offended how unhelpful your bank was. Then u want me wasting more of my time. Plus your bank smells has an extreme musty odor.. might wana work on that for people w mold allergies.
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January 2022 by Mike
Been with Qualstar Credit Union in Everett around 20 yrs now. They have always taken good care of me, been professional and friendly. To stop in with out an appointment I've done and there is a posted letter explaing the covid 19 process. I live far away and have learned to try to schedule as soon as I can. Often that's not soon enough... But they still have always done their best to fit me in. I appreciate all the help and services I've received over the years and recommend them to anyone.
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July 2021 by Caniece Perez
Yvonne Adam's assisted me with 2 loans yesterday. Yvonne was precise, organized, thorough, courteous, friendly, professional and even had a good sense of humor. Yvonne payed attention to my needs. She was so prepared for the appointment that it was done in a short period of time. I highly recommend Yvonne to all of my friends and family.
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May 2021 by manning w.
Met with Yvonne regarding an account my company set up for me that I didn't know about. She was beyond fabulous. She got my account all set for me and explained how it works. Also got me approved for lower rate cc with no fees. Yvonne is truly a valuable asset to my banking needs. She brings great servis with a smile and friendly knowledge. Yvonne brings souther hospitality to us in the northwest. Thank you Mrs. Adam's you are awesome.
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May 2021 by John F.
I came in here with multiple items on my mind, main priority was to get back to the world of Credit Unions! Working with Yvonne Adam's was pleasantly the best thing I have done professionally wise in a real long time. The attention and effort made was beyond belief. Not only am I a new member, I've got a new credit card, a pre-approved auto loan letter, and a new friend. I told her during introductions I was doing Marvelous, and now I truly am.
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April 2021 by Ike
Been with Qualstar Credit Union in Everett around 20 yrs now. They have always taken good care of me, been professional and friendly. To stop in with out an appointment I've done and there is a posted letter explaing the covid 19 process. I live far away and have learned to try to schedule as soon as I can. Often that's not soon enough... But they still have always done their best to fit me in. I appreciate all the help and services I've received over the years and recommend them to anyone.
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April 2021 by Jessica Anne Webster
We all know of covid and its restrictions but I've been out in front of this credit union and watched 1 lady stand in the wind and rain apparently waiting for her appointment while NOBODY is in the branch....I also have to wait 25 mins in my car and I have a 2 hour commute home....again there is 1 customer in the branch
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December 2020 by Herb R.
Qualstar denied my membership application, saying that I haven't used enough debt products recently to be a member. I've had no derogatory marks on my credit report in the past 7 years. But they said that doesn't matter. They literally make their membership decisions based on how high the applicant's credit score is. They actually suggested that I go borrow money I don't need from another bank or credit union just to raise my score so I can join their prestigious credit union some day in the future. Oh, I'll be counting the minutes until they let me in! Or not. Bonus: They ran a hard pull of my credit report (just for membership - no loan), which lowered my score a few points. Based on my research, this is not typical credit union behavior.
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September 2020 by Cheryl Nelson
went in to refinance our car with them. The lady told my husband I will either call you before 5 tonight or by 10:00 AM tomorrow. Well that didn't happen. So my husband called them after work today and was told it was denied. Then they had the nerve to tell him one of the reasons was because over 18 years ago he had a bankruptcy and they claim he had a card with Woodstone Credit Union and he had to pay that before they would do a loan. Now remind you we already have a car loan with them!!!! I am ashamed to say I use to work for this Credit Union but when I did it wasn't to big for its britches.
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April 2019 by Austin B.
Gerry has been zero help to me getting a debit card that has now taken 2 months and I still do not have it and then I total my truck a few days ago which I have a loan for through qualstar and the insurance company calls and they say the bank never transferred the title after 9 months so I do not recommend at all
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February 2019 by Leesha Taylor
Had a car loan with Qualstar and traded car in and new dealership mailed pay off check and Qualstar took a payment out of my account for a car i dont have any longer then they have the nerve to tell me i would have to pay a fee to have a refund check mailed to me. Thats messed up. Think twice before doing business with them.
