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February 2024 by Shawn Cooley
Everything about it is fine. It's like every other pet store. However, online returns in store are a pain.
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February 2024 by Евка Вишневская
I bought food from this store for my cats a few days ago and the food was expired, the date on food was 2023!!! Right now it’s 2024!!!!! . And fortunately I’ve got 2 cats sick. And one of them is just barely recovered from FIP, she’s still very sensitive to any food and stress. And now because of this food she is sick again. I spent more than 5000$ to heal her. I’ve been coming here and buying the one allowed for her wet food at least once a week.So I want to complain and get a compensation from you guys.And I just really hope that this time my cat can make it and recover again
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February 2024 by L U
A couple of issues .1. They don't have a large selection of the wet cat food my cat can eat. She is on prescription food for a sensitive stomach, which is only one kind (flavor).Her vet also approved an alternative over the counter wet food in case my cat gets picky. The alternative canned wet food is actually dry and gritty. Plus, PetSmart only carries one kind (Chicken ) to pick from. The other issue is, the cans are the small "tiny" cans that cost almost as much as the prescription large can, just 19¢ less (Not including tax).Since I'm paying so much for something my cat won't eat I'm looking into organic alternatives that I can get from Mudd Bay or somewhere similar.Last, PetSmart has done what the grocery stores have done and upped prices and blamed it on the pandemic. It's pretty messed up that dog & cat toys are $10+ but wait... that was on sale.It's just ridiculous, to see a tiny kitten collar for $20.
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February 2024 by Les Cutting
Not a fan of the customer service at this location
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January 2024 by Hannah Sutherland
Cashiers take their time but it gives me time to pet the pups in line!!
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January 2024 by Allison Rinker
Lots of variety. I have found several cat food brands that my cat enjoys.
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January 2024 by Barbara Diamond
My grandchildren got individual attention even though we weren't buying any of the animals. The employee pulled out drawers and showed them things. I was so impressed.
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January 2024 by Karen Treddenbarger
Love this store. Prices are good and They almost always have pets for adoption. Cats anyway.
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January 2024 by Lisa Huffman
I love PetSmart and so does my baby boy McLovin!
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January 2024 by Cornellius McCollum
They had chinchillas
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January 2024 by Christina
Go to Petco instead. This place has the worst staff. I was there to return a simple item - a dog jacket- and I got hassled by the employee as if I was doing something wrong. First of all, I showed an e-receipt since I bought the item online and she looked at me and told me the store didn’t have this at all. Like what? I understand if you’re old and don’t want to use technology but just admit that instead of straight up lying to your customer… after 5 minutes of her eyeing me up and down thinking I’m lying about this return (literally asked me why the item I bought was that expensive and told me she had never seen the item in the store), I just ask for the manager who was able to do the return in one minute. Please train your staff - first not to profile customers and second of all to use the computer/ process returns!
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January 2024 by Jamie Duke
Great knowledgeable customer service
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January 2024 by Duncan Miller
Great friendly cashere and the lady who helped me with the crickets.
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January 2024 by Jerod Fernen
Staff friendly, good selection on dog cat stuff, but others I'd go to competition to be honest.
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January 2024 by Jason Woolett
Well stocked, but some items are higher priced than other retailers.They do honor price match guarantee if you show them location and item price at cash register. They have in store Wi-Fi, so you can look up price info from other retailers.
