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June 2024 by James Free
Employee Terrance displayed some of the worst customer service I have ever experienced. When he could not locate the part I ordered online using my phone number. His immediate response was:
"YOU DID NOT order any parts using this phone number". As if I had lied to him. I felt very disrespected, offended, nervous and anxious. I have PTSD issues and he made me feel awful. He would not help me at all. Totally condescending, confrontational even. I returned to my vehicle, retrieved my phone, and provided a different associate with my order confirmation. No problem.
My favorite local parts store made me feel unwanted.
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June 2024 by Randall Hecht
Good store,they normally have everything in stock.
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May 2024 by Mark Villa
Close to home and they had the parts I needed!
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May 2024 by Ron Watkins
Fast and friendly service
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May 2024 by Chelsea Green
Sometimes you will get someone who knows nothing about cars and sometimes you will get the best free advice. Luckily I recently got some really good help with my car which I appreciate so much. Thanks!
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May 2024 by Wendy Buck
Gina was super helpful and and even price matched for us! Thanks Gina !!
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May 2024 by Cindy “Not u” Herrera
On 4-20 store#2502on broadway
I was helped By Stewart Ari and Gabe, they all 3 were amazing and helping.If one didn't know the other 1, did so I just wanted to say thank you to all 3&
O'reilly's !!
I love you guys and your auto parts!!!
Cynthia
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March 2024 by Beth Wilson
Friendly staff they even came out abd showed how to put my headlight in
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March 2024 by Garrett Dreke
Shorted me $10.00. wasn't going to argue and debate but got called a lier. Going to report and get legal action taken.
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February 2024 by Tim Streitler
I always receive awesome customer service from this place and the staff are very knowledgeable and honest. My first choice for autoparts purchases!
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December 2023 by Doel Cintron
Awsome
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October 2023 by Robert Melton
Love the way I am getting the right person every time.
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August 2023 by Gary S.
I have frequently gone to this O'Reilly Auto Parts store on Broadway in the past, and I've always gotten good products and service. I'm writing a review now because the other day I went there and got more great service from an employee named Justin. Both of my windshield wiper blades were old and worn, and one of them was even splitting and partly hanging loose. On previous cars I've owned, it was easy for me to just squeeze a clip and slide out the old rubber blades, and just replace those. But for my current car, I couldn't figure out how to do that. I'm no car mechanic, but it seemed like maybe with this car you would have to replace not just the rubber blade, but the entire blade assembly. Justin came outside to my car and looked at the wiper blades. He verified that it did seem like the whole blade assembly would need to be replaced. Then we went back inside and he displayed on his computer all of the candidate wiper blades I could buy for my car. He discussed with me all the different prices, and all the different blade assembly characteristics. My car is 25 years old, and we settled on a less expensive option that he thought (from experience) was actually a good performing blade. Then he actually came outside with me again and installed the two new wiper blades for me!! This service seems like the kind of "above and beyond" service that make me want to go back to a place again and again, and to recommend them to other people. I commend O'Reilly's for allowing their employees to go the extra mile for their customers like this.
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August 2023 by Tony Benjamins
Nice people here!
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July 2023 by Breeanna M.
Do not support this business. I bought a bad alternator from them and cannot afford to pay to have it done again and they are not willing to do anything to make it right. I am a single mother of 4 bio children and 4 adopted children and struggle to make ends meet even working 50 hours a week. My daughter just spent 3 weeks In Children's hospital and I saved for 2 months to be able to afford to get it done in the first place.
